Top 4 Service desk analyst Jobs in Chattanooga, Tn

On-Site Support, Analyst II - Chattanooga, TN
The Lincoln Electric Company —Chattanooga, TN
- $64,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
12d
Encompass Admin & Mortgage Systems Manager
FirstBank —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply

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On-Site Support, Analyst II - Chattanooga, TN

The Lincoln Electric Company -
Chattanooga, TN

Apply Now

Job Details

Full-time
$64,000 - $80,000 a year
12 days ago

Qualifications

Desktop computer repair
Vendor relationship building
Mobile device support
Wireless access points
Software deployment
Enterprise software
Laptop (troubleshooting support)
Incident management software
iOS
In-person customer service
IT security awareness training implementation
Wireless network configuration
Network infrastructure
User training (technical support)
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
WAN
Networking equipment (troubleshooting support)
Mobile device management
Microsoft Teams
Event audio-visual coordination
Technical customer support for office equipment
Twisted pair cables handling
Security training facilitation
Video conferences (communication methods)
Desktop administration
Cross-functional collaboration
Automation tools

Full Job Description

On-Site Support, Analyst II - Chattanooga, TN

Location: Chattanooga
Employment Status: Salary Full-Time
Function: Information Technology
Pay Grade and Range: AIT025-P2 ($64,000 - $80,000)
Bonus Plan: AIP
Target Bonus: 10.0
Recruiter: Allison Schock
Req ID: 29718

Purpose

The IT On-Site Support Analyst II is an intermediate analyst job function, and is responsible for managing the tickets, tasks and projects from his/her support zone. The analyst will focus on resolving incidents, fulfilling service requests, and providing end user training and consulting. Responsible for implementation work related to deployment of IT services and equipment. The analyst must use technical tools, such as the knowledge base, and an IT service management system (Ivanti) to improve the end user experience.

This position will be based onsite at our Chattanooga, TN facility.

Job Duties and Responsibilities

Working follow guidelines and moderate guidance
Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.
Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
Experience with A/V conference room equipment and conference room troubleshooting.
Following orientation from other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
Provide training to end-users on hardware and software usage, best practices, and security awareness.
Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment.

Basic Requirements

Bachelor’s degree in computer science (equivalent), and two years of experience supporting internal desktop systems, application training and overall incident ownership and management. 3 years of experience required if no degree.
CompTIA+ Certificate preferred.
Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies.
Experience with extensive hardware, network and software troubleshooting.
Hands on experience on LAN/ WAN Networks; working and managing a switched network.
Experience on how to make LAN cables, working with Wi-Fi / Access point configurations.
In depth knowledge of MS Teams, and other video conferencing and projection solutions,
Strong verbal and written communication skills, as you will interact with end-users of varying technical backgrounds.
Excellent problem-solving and critical thinking abilities to diagnose and resolve technical issues efficiently.
A strong commitment to providing excellent customer service and a patient, friendly demeanor.
Ability to work effectively in a team and collaborate with other IT professionals.
Efficiently manage and prioritize multiple support requests and tasks.
Stay updated on the latest technological trends and adapt to new tools and technologies.
Understand IT security best practices and the ability to enforce security policies.

Competencies

Results oriented
Good oral, written communication, and presentation skills
Decisive, with little or no information
Ability to lead through ambiguity
Situational awareness
Independent learner
Excellent customer service focus
Collaboration and good interpersonal skills

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Nearest Major Market: Chattanooga
Job Segment: Computer Science, Technical Support, Help Desk, Information Technology, Network, Technology

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service desk analyst jobs in chattanooga, tn

On-Site Support, Analyst II - Chattanooga, TN

Encompass Admin & Mortgage Systems Manager

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