Top 982 Level technology Jobs in Chattanooga Tn

Automation Analyst
HomeServe USA —Chattanooga, TN
- $82,759.65 - $134,867.58 a year
- Call employer
- Mid-level
- Office
- SQL
Quick Apply
Maintenance Technician Afternoon Shift 3:00 pm to 11:30 pm
Woodbridge Inoac Technical Products —Chattanooga, TN
- From $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mechanic experience
- Health insurance
- Dental insurance
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CT Tech
Parkridge East Hospital —Chattanooga, TN
- Full-time
- Mid-level
- Medical-Surgical
- Radiology
- Employee stock purchase plan
- Disability insurance
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CT Technologist
Parkridge East Hospital —Chattanooga, TN
- Full-time
- Mid-level
- Medical-Surgical
- Radiology
- Employee stock purchase plan
- Disability insurance
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Principal Infrastructure Engineer - Nutanix platform
Unum Group —Chattanooga, TN
- $109,100 - $224,000 a year
- Full-time
- Azure
- Computer Science
- Research
- Disability insurance
- Health insurance
8d
Technology Field Services Technician
Regions —Chattanooga, TN
- $55,100.00 - $69,207.50 a year
- Overtime
- 6 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Front Desk Agent
MCR Hotels —Chattanooga, TN
- $14 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Desktop Support I
CITY ENTERPRISES LLC —Chattanooga, TN
- Full-time
- Computer Science
- 1 year
- Associate's degree
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9d
Client Support Representative
Mike Collins & Associates, Inc. —Chattanooga, TN
- Full-time
- Computer literacy
- Bachelor's degree
- Continuous improvement
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Educational Assistant
Hamilton County Department Of Education —Chattanooga, TN
- Full-time
- Classroom
- Spanish
- Writing skills
9d
IT Services Specialist
Mueller Water Products —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Technical Support Specialist
CONVERGE TECH SERVICES LLC —Chattanooga, TN
- Full-time
- Computer Science
- 1 year
- Associate's degree
Quick Apply
9d
Material Handler
Astec Industries —Chattanooga, TN
- Computer literacy
- Forklift
- High school diploma or GED
Quick Apply
Device Management Technician, Information Technology
University of Tennessee Health Science Center —Chattanooga, TN
- Full-time
- Word processing
- Research
- Mid-level
Support Technician - Level 2
WYRE Technology —Chattanooga, TN
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Analysis skills
- Mentoring
- Paid time off
- Professional development assistance
Quick Apply
Behavioral Health Technician
Harmony Health Group —Chattanooga, TN
- CPR Certification
- Clean driving record
- Current TB test
Technology Services - Student Technician General 26/27
Covenant College Students —Lookout Mountain, GA
- Office
- Typing
- Entry level
3d
Device Management Technician, Information Technology
University of Tennessee - Knoxville —Chattanooga, TN
- Full-time
- Word processing
- Research
- Mid-level
Help Desk Specialist II
TENNESSEE VALLEY FEDERAL CREDIT UNI —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Pass drug screening
QA Analyst I
Transport Enterprise Leasing —Chattanooga, TN
- Hybrid work
- Computer science
- Computer Science
- Military
- Paid holidays
- Tuition reimbursement

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Automation Analyst

HomeServe USA -
Chattanooga, TN

Quick Apply

Job Details

$82,759.65 - $134,867.58 a year

Qualifications

Automation software
Client relationship development
Client management
Relationship management

Full Job Description

Position Overview:

As the Automation Analyst, you will be a pivotal force in executing business analysis activities for complex, cross-functional, and mission-critical feature delivery, with a specific focus on automation to streamline operations and enhance customer service. Your primary responsibility will be to capture the evolving needs of the business and carefully defining the requirements. You will work daily with the Product Owner(s), the relative Stakeholders and the necessary IT & Telephony teams. This will involve gathering information necessary to model current and future state business processes, documenting business/system requirements, and establishing rules that enable the design and development of solutions focused on automation. This role requires a forward-thinking individual who is excited by the latest technologies and innovations. As an individual you will need to be proactive, self-motivated, and a problem solver.

The Automation Analyst is expected to be a visionary, constantly seeking out and applying the latest technologies and innovations, such as General AI, to drive the digital transformation of business operations and deliver exceptional customer experiences. You will be a role model/mentor for other Automation Analysts within the team, to ensure we are producing high-quality requirements at pace.

Your main goal is feeding the agile scrum team with well-defined and accurately sized work; this will support rapid and consistent delivery to deflect calls away from the contact center, reducing their Average Handle Times (AHT), improve call routing, reducing repeat callers, drive up revenue and improve Save and Sales conversion rates.

Responsibilities:

Apply a broad knowledge of business applications and system software for end-to-end auditing and analysis of key business processes with a focus on identifying opportunities to improve systems availability, reliability, efficiency, performance, and overall service that will lead to direct cost savings.
Work closely with business area liaison or subject matter experts (SME) to scope and determine needs regarding business processes and functionality to draft, finalize, and update business requirements and user stories in alignment with change management procedures, throughout the life of the project.
Work in collaboration with the PO’s to effectively evaluate feature value, technical dependencies, risk, effort to support PI and sprint planning efforts.
Provide advice and support to other less experienced Automation Analysts, acting as a point of contact.
Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
Demonstrate understanding of Google Dialogue and effective conversation flows, and associated call analytics tools, to help you to create detailed quality requirements for the enhancement and refinement within conversational AI applications.
Act as a liaison between business units, Application Development, and Application Support staff. Facilitate exceptional communication and knowledge transfer where required to accomplish work more effectively, efficiently, and with increased quality and reliability.
Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
Call out risks and proactively mitigate delivery blockers

Essential Functions:

Essential Job Function

% of Time on Function

Automating business processes

35%

Managing the automation demand pipeline

20%

Collaborating with colleagues

30%

Evaluating business processes

15%

Total

100%

Job Requirements:

Bachelor’s degree or equivalent experience preferred.
2-5+ years experience in Business Analysis methodologies and deliverables such as: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), Use Cases, ROI analysis, and business case development.
Strong Relationship Management skills; strong client management.
Analytical, inter-personal and presentation skills.
Dynamic individual with the ability to take on multiple initiatives with short timeframes.
Integrate automation workflows into existing business processes and business applications using RPA.
CCBA certification or similar is highly regarded, with additional consideration for candidates possessing in-depth knowledge of the HomeServe industry, its unique processes, and product offerings.
Experience with SQL is a bonus, particularly in the context of analyzing HomeServe business data.
Familiarity with the HomeServe market, competitive landscape, and customer needs is considered an advantage, enabling the candidate to contribute effectively to projects within this domain.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $101,150.69 - $134,867.58

Salary Range (Chattanooga, TN): $82,759.65 - $110,346.20

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

#HUSA #LI-NM1 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

level technology jobs in chattanooga tn

Automation Analyst

Maintenance Technician Afternoon Shift 3:00 pm to 11:30 pm

CT Tech

CT Technologist

Principal Infrastructure Engineer - Nutanix platform

Technology Field Services Technician

Front Desk Agent

Desktop Support I

Client Support Representative

Educational Assistant

IT Services Specialist

Technical Support Specialist

Material Handler

Device Management Technician, Information Technology

Support Technician - Level 2

Behavioral Health Technician

Technology Services - Student Technician General 26/27

Device Management Technician, Information Technology

Help Desk Specialist II

QA Analyst I

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