Human Resources Manager
Department: People & Infrastructure
Reports To: Chief of People & Infrastructure
Supervises: N/A
Band: Managerial
Classification: Full-Time, Exempt
Location: AIM Center 472 W. Martin Luther King Boulevard, Chattanooga, Tn, 37402
Position Summary
The AIM Center is seeking an experienced and proactive Human Resources Manager to support and strengthen our people operations. Reporting to the Chief of People & Infrastructure, this role is responsible for executing and continuously improving core HR functions, ensuring compliance with employment laws, and implementing HR best practices that align with AIM’s mission and strategic priorities.
This position is designed for a trained HR professional who can “hit the ground running,” bring structure and consistency to HR operations, and serve as a trusted partner across the organization. The HR Manager will operate independently and collaboratively, supporting staff and leadership while helping build a strong, compliant, and mission-aligned workplace culture.
Key Responsibilities
HR Operations & Compliance
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Administer and manage day-to-day HR operations including onboarding, offboarding, benefits administration, employee records, and HRIS management.
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Advise on and ensure compliance with federal, state, and local employment laws and nonprofit regulatory requirements.
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Assist in development and maintenance of employee handbook, policies, and procedures to reflect current best practices and legal standards.
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Support audits, reporting, and documentation requirements.
Talent Management & Recruitment
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Assist with design and lead oversight of full-cycle recruitment efforts that promote equitable and efficient hiring practices, including job postings, screening, interviewing coordination, and offer preparation.
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Partner with hiring managers to ensure equitable, consistent, and efficient hiring practices.
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Oversee onboarding processes to ensure new hires are successfully integrated into the organization.
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Monitor and maintain employee training requirements and completion records to ensure compliance and growth.
- Support research and design of employee development programs aligned with defined professional bands.
Employee Relations & Engagement
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Serve as a resource to employees and managers on HR policies, procedures, and best practices.
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Advise leadership on employee relations matters regarding handling complex and sensitive matters with sound judgment.
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Support performance management processes, including annual reviews, goal setting, and performance improvement plans.
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Assist in resolving employee relations matters with professionalism, confidentiality, and sound judgment.
Benefits & Compensation Administration
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Coordinate benefits enrollment and serve as liaison with benefits providers.
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Support compensation benchmarking and ensure pay practices align with organizational philosophy and nonprofit standards.
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Assist in payroll coordination and related HR documentation.
Process Improvement & Best Practices
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Evaluate existing HR processes and implement improvements aligned with HR best practices.
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Identify and advise leadership on strategies, design, and implementation of HR and organizational workflows.
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Develop systems and tools that enhance efficiency, documentation, and organizational effectiveness.
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Stay current on HR trends, employment law updates, and nonprofit sector practices.
Generalist Duties
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Support a safe, inclusive, and culturally responsive Clubhouse environment.
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Advocate for member rights and meaningful participation in operations.
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Support fidelity to Clubhouse International Standards and AIM Center policies.
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Encourage member participation in employment programs (TE, SE, IE).
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Serve as Transitional Employment Job Coach/Placement Manager as assigned.
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Transport Clubhouse members as needed (training provided).
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Participate in staff rotation coverage, socials, employment dinners, holidays, and special events.
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Collaborate with members on social and recreational activities.
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Participate in continuous quality improvement and professional development.
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Other duties as assigned.
Qualifications
Required
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Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field.
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Minimum of 3+ years of progressive HR experience.
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Demonstrated knowledge of HR best practices and employment law compliance.
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Proven ability to manage HR functions independently and implement structured processes.
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Strong organizational skills with exceptional attention to detail.
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High level of discretion and ability to handle confidential information.
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Excellent interpersonal and communication skills.
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Must pass a pre-employment background check.
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Valid Tennessee driver’s license required. Ability to obtain an F-Endorsement within 14 days (Tennessee residents only), with a three-year clean Motor Vehicle Record and no DUI/DWI.
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Reliable transportation and proof of automobile liability insurance required.
- First Aid and CPR certification required, or willingness to obtain certification within required timeframe.
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Must successfully complete all required training, including online Relias learning modules.
Preferred
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Master’s degree in Human Resources or related field.
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Experience working in a nonprofit organization.
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SHRM-CP, SHRM-SCP, PHR, or active membership in SHRM or equivalent professional organization.
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Experience with HRIS systems and benefits administration.
Core Competencies
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Knowledge of HR best practices and regulatory compliance
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Independent execution and initiative
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Process development and systems thinking
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Professional judgment and integrity
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Strong written and verbal communication
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Commitment to AIM Center’s mission and values
Work Environment & Expectations
This is a full-time, exempt position within the Manager Professional Band. The HR Manager is expected to operate with a high level of professionalism, accountability, and responsiveness. This role requires the ability to manage multiple priorities while maintaining accuracy and strong attention to detail.
The AIM Center is an equal opportunity employer and is committed to building a diverse and inclusive workplace.
