Top 4 Contact center engineer Jobs in Chelmsford, Ma

Principal Software Engineer, Contact Center Digital Engagement Services
Fidelity Investments —Merrimack, NH
- Full-time
- Computer science
- Computer Science
- Mentoring
Technical Services Engineer - Bilingual - Portuguese + English
Axis Communications —Chelmsford, MA
- $36.06 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Research
- Paid parental leave
- Dental insurance
13d
Technical Services Engineer
Axis Communications —Chelmsford, MA
- $36.06 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Paid parental leave
- Dental insurance
13d
UC Engineer II
Chewy —Boston, MA
- $95,500 - $152,500 a year
- Full-time
- Computer Science
- Software troubleshooting
- Mid-level
- Paid holidays
- Health insurance
4h

Discover related jobs

Based on your search for contact center engineer jobs.

Lead Pharmacy Technician
Upham's Community Care —Dorchester, MA
Possess technical knowledge of all pharmacy equipment, outpatient dispensing, and clerical and purchasing skills. Hours per week: 40 hours.
$24.03 - $33.65 an hour
Quick Apply
Telecommunications Specialist
HV Talent Group —Boston, MA
Participate in end-user support, both remotely and in person, including technical and administrative training related to telephone, voicemail, and collaboration…
$80,000 - $95,000 a year
Quick Apply
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Engineer - Gates
ADB Safegate —Columbus, OH
Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving…

I want to receive the latest job alert for contact center engineer in chelmsford, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center engineer jobs near chelmsford, ma

Principal Software Engineer jobs in Merrimack, NH

Developer II jobs in Boston, MA

Principal Software Engineer jobs in Plymouth Meeting, PA

Audio Engineer jobs in Tampa, FL

Principal Software Engineer jobs in Towson, MD

Principal Software Engineer jobs in Phoenix, AZ

Principal Software Engineer jobs in Indiana

Technical Engineer jobs in Mississippi

Industrial Engineer jobs in Fort Worth, TX

Technical Engineer jobs in Boston, MA

Technical Engineer jobs in Biloxi, MS

Technical Engineer jobs in Ohio

Remote Technical Support jobs in Washington, DC

Technical Engineer jobs in Memphis, TN

Technical Engineer jobs in Louisville, KY

Technical Engineer jobs in Sacramento, CA

Technical Recruiter jobs in Seattle, WA

Entry Level Developer jobs in Tampa, FL

Developer Ii jobs in Lanham, MD

Developer Ii jobs in Shawnee Mission, KS

Principal Software Engineer, Contact Center Digital Engagement Services

Fidelity Investments -
Merrimack, NH

Apply Now

Job Details

Full-time

Qualifications

Spring Boot
Authentication
Software engineering
Engineering development testing
Scalable systems
Microservices
Mentoring
Developing automated testing protocols
Scalability
DevOps automation
Web services design

Full Job Description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role
We are seeking a highly hands-on Principal Engineer to lead the design and development of next-generation Contact Center Digital Engagement Services. In this role, you will build modern, cloud-native, event-driven platforms that power real-time customer interactions across digital channels. You will operate at the intersection of engineering and product development, translating business needs into scalable, high-throughput systems that deliver seamless, omni-channel customer engagement experiences.
As a Principal Engineer, you will be a technical leader and builder—owning end-to-end delivery while actively writing production-grade code and shaping platform architecture. You will design and develop contact center components using open-source communication frameworks such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, and Rocket.Chat, as well as engineer IVR systems with speech recognition and conversational AI integrations. You will build APIs, microservices, and real-time processing capabilities for omni-channel interactions, while partnering across platform engineering, QA, and operations to deliver secure, reliable solutions. Additionally, you will play a key role in migrating legacy systems to open-source, cloud-native platforms and advancing CI/CD, automated testing, and infrastructure-as-code practices—all while driving our strategy to reduce vendor dependency and accelerate innovation.

The Expertise & Skills You Bring

10+ years of software engineering experience delivering enterprise-scale systems
5+ years of hands-on experience with Java and Spring Boot in production environments
Proven ability to define and implement architecture for complex backend systems, including domain modeling, service decomposition, API design, event contracts, and data flows
Experience with real-time communication technologies (WebSockets, Server-Sent Events, SIP, RTP, push notifications)
Strong experience building cloud-native applications using microservices, containers, CI/CD pipelines, automated testing, observability, and production operations
Hands-on experience using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, OpenAI Codex) within real engineering workflows
Deep understanding of secure engineering practices (authentication, authorization, encryption, secrets management, secure service-to-service communication, auditability)
Strong ability to evaluate technical tradeoffs and make pragmatic architectural decisions balancing speed, quality, scalability, and maintainability
Experience defining engineering standards across code quality, API design, testing, observability, and deployment practices
Demonstrated ownership of features end-to-end (concept design development deployment production support)
Proven ability to mentor engineers and elevate engineering excellence across teams
Strong communication skills with the ability to clearly explain complex concepts to technical and non-technical stakeholders
Master’s degree in Computer Science, Engineering, or equivalent experience

Preferred Differentiators

Experience with contact center platforms or digital communication systems
Exposure to event streaming platforms and architectures at scale
Experience building platforms from scratch (0 1) or modernizing large legacy systems

The Team
The Contact Center Digital Engagement Services team is responsible for building the next generation of platforms that power customer interactions across digital channels. We focus on delivering scalable, real-time communication systems that enable seamless, personalized customer experiences while increasing flexibility and control through open, vendor-agnostic solutions.
Our team operates in a highly collaborative, fast-paced environment where engineers take full ownership of the systems they build—from architecture through production operations. We are committed to engineering excellence, continuous improvement, and redefining the future of contact center technology through modern, event-driven, cloud-native solutions.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Apply Now

Refine Your Search

contact center engineer jobs in chelmsford, ma

Principal Software Engineer, Contact Center Digital Engagement Services

Technical Services Engineer - Bilingual - Portuguese + English

Technical Services Engineer

UC Engineer II

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for contact center engineer in chelmsford, ma

Explore jobs in more locations

Job Description:

Certifications:

Category:

Job Seeker Tools

Employer Tools

Browse

Stay Connected