Top 2640 Support specialist Jobs in Chelsea, Ma

Telecommunications Specialist
HV Talent Group —Boston, MA
- $80,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
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2d
Medical Collections Specialist
KabaFusion —Lexington, MA
- $22 - $26 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Arch Energy Senior Building Automation System Specialist
Consigli Construction —Boston, MA
- $116,000 - $127,000 a year
- Full-time
- 7 years
- Construction site
- Computer literacy
Quick Apply
Inventory & Procurement Specialist
A Fast Growing AI Robotics Company —Cambridge, MA
- $42 - $55 an hour
- Full-time
- 5 years
- Continuous improvement
- US work authorization
- Commuter assistance
- Disability insurance
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Subrogation and Adverse Specialist (hybrid)
Quincy Mutual Group, Inc. —Quincy, MA
- $60,000 - $65,000 an hour
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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Collection Specialist
F.H. Cann & Associates —North Andover, MA
- $16.00 - $17.50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Medical Technologist Specialist, Hematology (Days)
Boston Medical Center —Boston, MA
- $40 - $52 an hour
- 8 hour shift
- 5 years
- English
- Bachelor's degree
- Disability insurance
- Health insurance
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In Store Solutions Expert
uBreakiFix (Boston, MA) —Dedham, MA
- $34,000 - $40,000 a year
- 8 hour shift
- Inventory management
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Expert Senior Manager, Engineering Excellence
Bain & Co. —Boston, MA
- $258,425 - $293,500 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Wellness program
- Paid holidays
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Senior Specialist, Private Equity Group, ETF
Bain & Co. —Boston, MA
- $97,000 - $116,000 a year
- Full-time
- Customer service
- English
- Office
- Wellness program
- Paid holidays
Quick Apply
Sr. Client Service Specialist, Commercial Risk - IAS Northeast
The Baldwin Group —Boston, MA
- From $60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
Laser Hair Removal Specialist
SkinCare Physicians, Inc. —Chestnut Hill, MA
- $25 - $34 an hour
- Part-time
- CPR Certification
- RN License
- BLS Certification
- Free parking
- Profit sharing
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Regional Support Specialist - Westwood, MA
Anywhere Real Estate —Westwood, MA
- Full-time
- Computer literacy
- Mid-level
- Office
- Wellness program
- Paid parental leave
Talent Acquisition Specialist
All Care —Lynn, MA
- $75,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Mileage reimbursement
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Early Intervention-Developmental Specialist
The Arc of the South Shore, Inc. —Weymouth, MA
- $23.04 - $27.74 an hour
- 8 hour shift
- Background check
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Learning Specialist
Salem Five Bank —Salem, MA
- $65,000 - $85,000 a year
- Bilingual
- Microsoft Excel
- Customer service
- Health savings account
- Health insurance
Quick Apply
Recovery Specialist - New Day
Bay Cove Human Services —Somerville, MA
- $20.40 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Writing skills
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Stand & Deliver Enrollment & Match Support Specialist- $1,000 Sign-On Bonus
Family Services of the Merrimack Valley —Lawrence, MA
- $20 - $22 an hour
- Weekends as needed
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Qualified Tax Expert
Asian American Civic Association —Boston, MA
- Full-time
- Spanish
- CPA
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Senior Project Manager – Licensed Site Professional (LSP)
Pinchin LLC —North Andover, MA
- 7 years
- Management
- Master's degree
- Health savings account
- Flexible spending account
Quick Apply

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support specialist jobs near chelsea, ma

Telecommunications Specialist

HV Talent Group -
Boston, MA

Quick Apply

Job Details

Full-time
$80,000 - $95,000 a year
2 days ago

Qualifications

Teamwork
Computer Science
Computer literacy
Bachelor's degree
Organizational skills
Voice over internet protocol (VoIP) configuration
Information Technology

Full Job Description

Telecommunication Specialist

Department: Telecom

Schedule: Full Time-Onsite

Job Description

Our Client is looking for a fulltime Telcom Specialist. The Telecommunication Specialist will be responsible for the day-to-day operations, administration, support, and maintenance of enterprise telecommunications environments. This role will design, evaluate, troubleshoot, and maintain telecommunications technologies including VoIP (on-premises and cloud), TDM, analog, voicemail, conference calling, call recording, and hard and softphone deployments, as well as related telecommunications peripherals and integrations.

The ideal candidate will have strong experience supporting enterprise voice environments, with a primary focus on RingCentral and secondary experience with Cisco and/or Avaya telecommunications platforms.

Essential Responsibilities / Duties

Engineer, design, document, troubleshoot, and administer enterprise telecommunications systems and related software.
Manage and support all telecommunications moves, adds, changes, and user provisioning activities.
Work daily service tickets and provide day-to-day telecommunications support for clinical, administrative, and corporate users.
Prioritize work according to project deadlines, schedules, business priorities, and service-level requirements. Response time is often critical.
Participate in end-user support, both remotely and in person, including technical and administrative training related to telephone, voicemail, and collaboration systems.
Collaborate with cross-functional IT teams, including Network, Information Security, Service Desk, Data Center, PMO, and business/call center leadership, to ensure voice services are secure, scalable, integrated, and reliable.
Troubleshoot escalated incidents and support complex call flows and telecommunications-related projects.
Perform and schedule regular system backups and utilize troubleshooting and monitoring tools such as Wireshark, SolarWinds, and TraceSBC.
Support integrations with telecommunications peripheral systems, including paging, overhead paging, call recording, IVR, and other voice applications.
Develop and maintain technical and administrative documentation, SOPs, system configurations, call flows, dial plans, IP schemas, and QoS configurations.
Deliver technical and administrative training to end users and internal IT/Telecom team members.
Serve as a primary escalation point for the Telecom team, providing technical guidance, mentorship, and support to junior analysts.
Collaborate with external vendors on complex telecommunications projects, including installations, upgrades, maintenance, and troubleshooting of voice and data network technologies such as SIP, PRI, LAN/WAN, and POTS.
Communicate work progress, project status, risks, and potential system impacts to management and relevant stakeholders.
Manage call routing, dial plans, voicemail systems, hunt groups, auto attendants, and related call-flow configurations to ensure an optimal user experience.
Troubleshoot and resolve complex voice, video, and collaboration issues across enterprise environments.
Maintain, monitor, and optimize Cisco voice gateways, SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise voice resiliency features.
Participate in voice infrastructure projects, including system upgrades, migrations, new site deployments, patching, version control, and hardware/software refreshes.

Primary Technical Skill Set — RingCentral

Administer and support cloud-based RingCentral voice platforms in large enterprise environments.
Support Unified Communications (UC) users and contact center environments.
Configure and troubleshoot call flows and contact center functionality.
Support NICE CXone call flows and Studio scripting.
Support RingClone and related voice applications and integrations.
Support softphones integrated with Microsoft Teams and WebRTC.
Support peripheral voice applications, plug-ins, and related integrations.
Support Yealink and Poly hardphones.
Support PRI and analog gateway environments.

Secondary Technical Skill Set — Cisco

Cisco Unified Communications Manager (Call Manager), including current enterprise versions.
Cisco Unity Connection and automated attendant menus.
Cisco Emergency Responder.
Cisco VG-series analog gateways.
Enterprise voice gateway configuration and troubleshooting.
Call recording platforms and related integrations.

Additional Technical Experience

Experience with Avaya telecommunications environments is preferred, including:

Avaya Communication Manager
Avaya System Manager and Session Manager
Avaya Aura Messaging and Conferencing
Avaya CMS
Call accounting platforms
Call recording and monitoring platforms
Avaya media gateways and related hardware

Job Requirements

Required Education and Experience

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field, with at least five years of experience working with telecommunications and information technology network systems; or an equivalent combination of education, training, and experience.
RingCentral experience is required.
Demonstrated experience administering and troubleshooting enterprise telecommunications and voice environments.
Experience supporting VoIP, SIP, analog, TDM, voicemail, call routing, and related voice technologies.

Preferred Certifications

Cisco Certified Network Associate (CCNA)
Cisco Certified Voice Professional (CCVP) or equivalent Cisco voice certification
Avaya Certified Support or Implementation Specialist

Knowledge, Skills and Abilities (KSAs)

Demonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systems.
Strong knowledge of enterprise voice, VoIP, SIP, analog, TDM, voicemail, call routing, and telecommunications infrastructure.
Excellent English communication skills, both oral and written.
Strong interpersonal and customer service skills with the ability to interact professionally with internal users, technical teams, vendors, and external partners.
Excellent organizational skills, including the ability to multitask, prioritize critical tasks, and meet deadlines.
Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues in a systematic, logical, and timely manner.
Ability to work effectively in a fast-paced enterprise IT environment where service availability and response time are critical.
Basic computer proficiency, including the ability to enter, access, and manage technical data and information.

Pay: $80,000.00 - $95,000.00 per year

Application Question(s):

How Many years of Ring Central Exp. Do you have?
In what capacity have you used Ring Central?
How may years experience working with telecommunications and information technology network systems?
Do you have a Bachelor of Science Degree in computer science?
Do you have exp. with Avaya Communications manager v16.3?

Education:

Bachelor's (Required)

License/Certification:

CCNA (Preferred)
CCVP (Preferred)
Avaya Certified Support or Implementation Specialist (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

support specialist jobs in chelsea, ma

Telecommunications Specialist

Medical Collections Specialist

Arch Energy Senior Building Automation System Specialist

Inventory & Procurement Specialist

Subrogation and Adverse Specialist (hybrid)

Collection Specialist

Medical Technologist Specialist, Hematology (Days)

In Store Solutions Expert

Expert Senior Manager, Engineering Excellence

Senior Specialist, Private Equity Group, ETF

Sr. Client Service Specialist, Commercial Risk - IAS Northeast

Laser Hair Removal Specialist

Regional Support Specialist - Westwood, MA

Talent Acquisition Specialist

Early Intervention-Developmental Specialist

Learning Specialist

Recovery Specialist - New Day

Stand & Deliver Enrollment & Match Support Specialist- $1,000 Sign-On Bonus

Qualified Tax Expert

Senior Project Manager – Licensed Site Professional (LSP)

I want to receive the latest job alert for support specialist in chelsea, ma

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