Top 206 Customer service representative Jobs in Chelsea, Mi

Client Resource Coordinator
Johnson Controls —Ann Arbor, MI
- $26.06 - $38.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
2d
Call Center Representative - Ann Arbor
Trinity Health Michigan —Ann Arbor, MI
- Full-time
- Medical office experience
- High school diploma or GED
- 1 year
12d
Call Center Rep Senior
University of Michigan —Ann Arbor, MI
- $47,465.60 - $68,868.80 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Customer Service Associate I
Dollar Tree —Chelsea, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Call Center Specialist
American 1 Credit Union —Jackson, MI
- $19.08 an hour
- Writing skills
- High school diploma or GED
- Mentoring
- Dental insurance
- Vision insurance
3d
E-Service/Digital Account Specialist I
American 1 Credit Union —Jackson, MI
- $21.13 an hour
- High school diploma or GED
- Mentoring
- Communication skills
- Dental insurance
- Vision insurance
3d
Customer Support and Operations Specialist
Benjamin Franklin Plumbing of Ann Arbor, MI —Ann Arbor, MI
- $35,000 - $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative
Chelsea State Bank —Chelsea, MI
- Part-time
- Office
- Entry level
Quick Apply
Customer Success Specialist
Shoshana Technologies, Inc —Ann Arbor, MI
- From $20 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Home Health
- Health insurance
- Dental insurance
Quick Apply
2d
Authorization Specialist
Gift of Life Michigan —Ann Arbor, MI
- $25 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
12d
Associate Customer Success Manager (Audit)
Thomson Reuters —Ann Arbor, MI
- $70,700 - $131,300 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Service Representative
Associa —Ann Arbor, MI
- Microsoft Excel
- Microsoft Outlook
- Office
Contact Center Representative
University of Michigan Credit Union —Ann Arbor, MI
- Microsoft Excel
- Microsoft Outlook
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
GreenStone Farm Credit Services —Ann Arbor, MI
- Office
- High school diploma or GED
- 2 years
- AD&D insurance
- Paid holidays
Customer Service Representative
FASTSIGNS #380201 —Ann Arbor, MI
- $18 - $22 an hour
- Full-time
- Organizational skills
- Marketing
- Entry level
- 401(k)
- Paid time off
Quick Apply
Member Services Coordinator
Power Wellness —Chelsea, MI
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Tiffany Apsitis - State Farm Agent —Dexter, MI
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
Gallagher —Jackson, MI
- $27,000 - $52,500 a year
- Remote
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
PFANS Call Center Representative (TEMP)
University of Michigan —Ann Arbor, MI
- Part-time
- Background check
- Hospital
- Computer literacy
Receptionist/Client services representative
Great Lakes Veterinary Imaging / Lakeland Veterinary —Pinckney, MI
- From $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Retirement plan
Quick Apply

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Client Resource Coordinator

Johnson Controls -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$26.06 - $38.00 an hour
2 days ago

Qualifications

Customer communication
High school diploma or GED
Team management

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

This position is on site preferred.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend daily team huddles
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $26.06 - 38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

Refine Your Search

customer service representative jobs in chelsea, mi

Client Resource Coordinator

Call Center Representative - Ann Arbor

Call Center Rep Senior

Customer Service Associate I

Call Center Specialist

E-Service/Digital Account Specialist I

Customer Support and Operations Specialist

Customer Service Representative

Customer Success Specialist

Authorization Specialist

Associate Customer Success Manager (Audit)

Customer Service Representative

Contact Center Representative

Customer Service Representative

Customer Service Representative

Member Services Coordinator

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

PFANS Call Center Representative (TEMP)

Receptionist/Client services representative

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