Top 19 Desktop support technician Jobs in Chesapeake Va

Information Systems Desktop Technician
Portsmouth Redevelopment & Housing Authority —Portsmouth, VA
- $50,000 - $55,000 a year
- Part-time
- Computer Science
- Computer literacy
- Office
Quick Apply
IT Support Technician
BMZ USA, INC —Virginia Beach, VA
- Monday to Friday
- Bilingual
- Computer science
- Computer Science
- Health savings account
- Health insurance
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Help Desk Support Tech
Western Branch Diesel —Portsmouth, VA
- Full-time
- Background check
- Pass drug screening
- English
- Paid training
- Health savings account
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Help Desk Technician / Tier III Support
PEOPLE TECHNOLOGY AND PROCESSES LLC —Norfolk, VA
- Full-time
- Mid-level
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Service Desk Technician (Junior)
CI Azumano —Virginia Beach, VA
- Nights as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
22h
IT - Bench/Field Service Technician (Entry/Mid-Level)
TSO IT LLC —Virginia Beach, VA
- $20 - $25 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
4d
Service Desk Technician (Junior)
Seneca Holdings —Virginia Beach, VA
- Nights as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
22h
Tier II Support Technician (Shift Schedules: Day, Evening and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Desktop Supervisor (On-site)
LoanCare —Virginia Beach, VA
- $85,800 - $160,800 a year
- Overtime
- Computer Science
- 5 years
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
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Tier III Support Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $80,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Windows
Field Service Technician - Virginia Beach
NCR —Virginia Beach, VA
- Overtime
- Computer literacy
- Mid-level
- Windows
O&M Crewmember Communications/Network Specialist
Predicate Logic —Virginia Beach, VA
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
O&M Crewmember Communications/Network Specialist
Predicate Logic Inc. —Virginia Beach, VA
- From $56,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Service Technician
Domes AV —Virginia Beach, VA
- Full-time
- Background check
- Clean driving record
- Computer literacy
Network Administrator/Cyber Liaison
CSA Global LLC —Langley AFB, VA
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- 3 years
Quick Apply
11h
Senior Technician (ICT Systems Operations and Maintenance)
Spektrum —Norfolk, VA
- Windows
- 3 years
- Travel
Quick Apply
7d

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Information Systems Desktop Technician
Portsmouth Redevelopment & Housing Authority —Portsmouth, VA
Any combination of education and experience equivalent to current enrollment in or graduation from an accredited college, university, or technical school in…
$50,000 - $55,000 a year
Quick Apply
IT Support
Ocean Breeze Waterpark —Virginia Beach, VA
Experience in the field of information systems. Ability to develop, maintain, and promote strong internal and external relationships.
Quick Apply
14d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Technician Sr., Retail Service Maintenance
Giant Eagle —Columbus, OH
Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual)…
$22.35 - $26.08 an hour
4d

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Information Systems Desktop Technician

Portsmouth Redevelopment & Housing Authority -
Portsmouth, VA

Quick Apply

Job Details

Part-time
$50,000 - $55,000 a year

Qualifications

Desktop computer repair
Non-technical user support
Computer operation
Communication with suppliers
Customer communication
Mobile device support
Confidential information handling
Property management tools
IT user and group management
IT asset management
Software deployment
Laptop (troubleshooting support)
Hardware maintenance
Incident Escalation
Driver's License
Desktop (troubleshooting support)
Computer management
Remote access software
Customer support ticket management
Resolving technical support tickets
Desktop applications
WAN
Vendor communication
Networking equipment (troubleshooting support)
AV system troubleshooting
IP networking
System deployment
Productivity software
Access control management
Identity and access management (IAM) solutions

Full Job Description

JOB DESCRIPTION

OFFICE OF THE EXECUTIVE DIRECTOR

INFORMATION SYSTEMS DESKTOP TECHNICIAN (Part-Time)

Starting salary commensurate with experience.

GENERAL STATEMENT OF DUTIES:

Under the supervision of the Information Systems Manager, the Information Systems Desktop Technician (Part-Time) provides entry-level technical assistance and support to end-users for computer systems, hardware, and software issues. Core responsibilities include helpdesk support via Kaseya BMS, hardware setup and imaging, remote monitoring via Kaseya VSA9, basic network troubleshooting, AV/peripheral support, and end-user support for Emphasys Elite housing management software. This position is scheduled for twenty to thirty (20–30) hours per week with occasional weekend on-call availability.

EXAMPLES OF WORK: (Illustrative Only)

Monitor, triage, and resolve helpdesk requests in Kaseya BMS within established SLAs; keep end-users informed of ticket status throughout the resolution process.
Set up, image, configure, and maintain desktop and laptop computers for new and existing staff in accordance with Authority standards.
Utilize Kaseya VSA9 (RMM) for remote support, patch deployment, endpoint monitoring, and system maintenance under the direction of the Information Systems Manager.
Perform basic LAN/WAN troubleshooting; escalate complex issues to the Information Systems Manager with supporting documentation.
Assist with user account creation, moves/adds/changes, and access management in Active Directory and Microsoft 365 under supervisor direction.
Provide end-user support, troubleshooting, and training for Emphasys Elite and other agency-specific applications.
Troubleshoot and maintain desktops, laptops, mobile devices, printers, and peripherals on-site and remotely; coordinate with vendors for hardware resolution as directed.
Support AV equipment in conference rooms and common areas including setup, testing, and event assistance.
Maintain accurate IT asset inventory; log all system updates, service records, and technical documentation in Kaseya BMS.
Create end-user training materials, SOPs, and knowledge base articles to support IT continuity and self-service.
Train incoming staff on internal technologies and the Kaseya BMS self-service portal.
Provide on-call support during designated weekend rotations; document all on-call activities upon return to regular schedule.
Support HUD electronic submission compliance and assist with the Authority’s website as directed.
Job duties, responsibilities, specifications, and other job aspects may be changed as needed; performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows 10/11, Microsoft Office 365, and standard desktop support tools and procedures.
Working knowledge of, or willingness to learn, Kaseya BMS (ticketing) and Kaseya VSA9 (RMM) platforms.
Basic hardware troubleshooting, imaging, and break-fix repair skills; familiarity with desktop deployment procedures.
Basic understanding of LAN/WAN concepts, IP addressing, and connectivity troubleshooting.
Familiarity with Active Directory user administration and Microsoft 365 environment management.
Ability to learn and support Emphasys Elite housing management software and other agency applications.
Ability to provide remote technical support using RMM and remote access tools.
Ability to maintain IT asset inventory records with accuracy and attention to detail.
Strong customer-focused communication skills; ability to explain technical concepts clearly to non-technical users.
Ability to prioritize tasks, meet SLAs, and maintain customer satisfaction under general supervision.
Discretion and confidentiality in handling sensitive organizational data and systems.

SPECIAL REQUIREMENTS:

Available to work 20–30 hours per week during standard business hours with occasional after-hours availability.
Available for designated weekend on-call rotations for critical IT issues and emergencies.
Dependable, detail-oriented, and able to manage multiple tasks simultaneously.
Effective interpersonal skills; able to work courteously with staff, vendors, and agency contacts at all levels.
Able to work independently under general supervision with sound judgment and appropriate escalation habits.
Accessible by phone or other means during emergencies.
Promotes a positive image of the Authority in all professional interactions.

PHYSICAL REQUIREMENTS:

Sufficient manual dexterity to operate computers, keyboards, and standard office equipment.
Ability to stoop, kneel, bend, lift, reach, pull, or push equipment weighing up to 50 pounds without assistance.
Ability to physically access all Authority facilities and development sites, including in inclement weather.
Must possess and maintain a valid Virginia Driver’s License and be insurable under the Authority’s automobile insurance carrier throughout employment.

ACCEPTABLE EXPERIENCE AND TRAINING:

Any combination of education and experience equivalent to current enrollment in or graduation from an accredited college, university, or technical school in Information Technology, Computer Science, Network Administration, or a related field. A minimum of one (1) year of experience in Windows OS, Microsoft Office, LAN, PC, and end-user support is preferred. Familiarity with Kaseya BMS, Kaseya VSA9, or Emphasys Elite is a plus. CompTIA A+, Network+, MCP, or Microsoft 365 certifications are not required but are considered an asset.

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Refine Your Search

desktop support technician jobs in chesapeake va

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