Top 3134 Customer success Jobs in Cheshire, Ct

Customer Success Manager
Gems Setra —Plainville, CT
- $100,870 - $187,110 a year
- 7 years
- Oracle
- Office
Admissions Advisor - Online
Post University —Waterbury, CT
- $21.64 an hour
- Overtime
- Remote
- Sales
- Organizational skills
- Experience equivalent to degree accepted
- Work from home
Quick Apply
Residential HVAC Installer Earning 150k-200k Yearly
Confidential —Southington, CT
- $40 - $60 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Sports Industry Territory Manager
Leading Edge Fundraising —Hartford, CT
- $40,000 - $130,000 a year
- Full-time
- School experience
- High school
- Sales
- Paid training
- Work from home
Quick Apply
CNC Setup Machinist
Metal Industries, Inc. —Hartford, CT
- $35 - $50 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Profit sharing
- Health savings account
Quick Apply
Sales - Entry Level
Trinity Solar —Branford, CT
- $68,000 - $120,000 a year
- Bilingual
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
Sales - Entry Level
Trinity Solar —Cheshire, CT
- $68,000 - $120,000 a year
- Bilingual
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
International Graduate Rotational Program - Service & Sales
Trumpf —Farmington, CT
- Full-time
- Sales
- Engineering
- Business development
Dispatcher (DOT)
Lily Transportation LLC —Cheshire, CT
- $55,000 - $61,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
International Graduate Rotational Program - Service & Sales
Trumpf —Farmington, CT
- Full-time
- Sales
- Engineering
- Business development
Experienced Automotive Technician
Acura of Berlin —Berlin, CT
- Full-time
- ASE Certification
- Background check
- Dealership
- Dental insurance
- 401(k)
Quick Apply
Sales-Entry Level
Trinity Solar —Torrington, CT
- $68,000 - $120,000 a year
- Bilingual
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
CDL-A Regional Company Truck Driver Jobs – NE Routes
EPES Transport System —Waterbury, CT
- $1,500 - $1,650 a week
- Full-time
- No touch freight
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Direct Sales Associate
Trinity Solar —Milford, CT
- $100,000 - $250,000 a year
- No experience needed
- Driver's License
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Kia Flat Rate Technician
Crowley Kia —Bristol, CT
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Direct Sales Associate
Trinity Solar —Torrington, CT
- $100,000 - $250,000 a year
- No experience needed
- Driver's License
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
IT Project Manager
Global Tech Solutions —Cheshire, CT
- From $75,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- IT
- Health insurance
- Dental insurance
Quick Apply
CDL-A Regional Company Truck Driver Jobs – NE Routes
EPES Transport System —New Haven, CT
- $1,500 - $1,650 a week
- Full-time
- No touch freight
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Inside Sales Representative
Tibidabo Scientific Industries USA —Madison, CT
- $98,000 - $105,000 a year
- Full-time
- Background check
- Marketing
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Sales - Entry Level
Trinity Solar —Monroe, CT
- $68,000 - $120,000 a year
- Bilingual
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply

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customer success jobs near cheshire, ct

Customer Success Manager

Gems Setra
Plainville, CT

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Job Details

$100,870 - $187,110 a year

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
Metrics Reporting
Frontline customer support management
Team development
Key Performance Indicators
Leading team collaboration initiatives
Cross-functional communication
Team building
Analytics

Full Job Description

Plainville, CT, United States

North America Customer Success Manager

Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing

The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.

Key Responsibilities:

Customer Success Strategy & Operating Model

Lead a unified customer success model across tactical support and strategic account teams.

Establish clear roles, service standards, escalation paths, and engagement expectations.

Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development

Coach, develop, and support a high-performing Customer Success team.

Set priorities, allocate resources, and reinforce accountability through regular performance cadence.

Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience

Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.

Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.

Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support

Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.

Partner with Sales and Commercial teams to align customer support with account priorities and business needs.

Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption

Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.

Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:

Required

7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.

Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.

Strong problem-solving and analytical capability with experience using KPIs to improve performance.

Ability to influence across functions and resolve customer or operational issues in a matrixed environment.

Familiarity with CRM, ERP, case management, or reporting systems.

Preferred

Bachelor's degree in related field
Experience leading both high-volume service teams and strategic customer-facing support roles.

Experience in industrial, manufacturing, technical products, or complex B2B environments.

Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.

Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:

This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.

#LI-JW2

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Gems Setra

Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 100870.00-187110.00

Apply Now

Refine Your Search

customer success jobs in cheshire, ct

Customer Success Manager

Admissions Advisor - Online

Residential HVAC Installer Earning 150k-200k Yearly

Sports Industry Territory Manager

CNC Setup Machinist

Sales - Entry Level

Sales - Entry Level

International Graduate Rotational Program - Service & Sales

Dispatcher (DOT)

International Graduate Rotational Program - Service & Sales

Experienced Automotive Technician

Sales-Entry Level

CDL-A Regional Company Truck Driver Jobs – NE Routes

Direct Sales Associate

Kia Flat Rate Technician

Direct Sales Associate

IT Project Manager

CDL-A Regional Company Truck Driver Jobs – NE Routes

Inside Sales Representative

Sales - Entry Level

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