Top 1166 Lead, fitter Jobs in Chesterfield, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Business Operations Lead
ICONMA, LLC —Troy, MI
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
Digital Payments Lead
Diversified Members Credit Union —Detroit, MI
- $25 - $32 an hour
- Extended hours
- Hybrid work
- Background check
- Management
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Warehouse Lead
Confidential —Clinton Township, MI
- $25 - $28 an hour
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Shift Lead
Walgreens —Sterling Heights, MI
- $60.90 - $82.30 an hour
- Part-time
- Bachelor of Science
- Mid-level
- Patient care
- Continuing education credits
- Health insurance
GSRP Lead Teacher
New Haven Community Schools —New Haven, MI
- $37,100 - $65,423 a year
- Full-time
- Background check
- Classroom
- CPR Certification
Quick Apply
8d
Lead Instructional Specialist
Detroit Academy of Arts & Sciences —Detroit, MI
- $100,000 a year
- Full-time
- School experience
- Analysis skills
- Driver's License
Quick Apply
Lead Receptionist / Call Center Lead
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- Full-time
- Mid-level
- Continuous improvement
- Leadership
- Health insurance
Quick Apply
Lead Master Scheduler
BAE Systems Inc. —Sterling Heights, MI
- $101,398 - $172,377 a year
- Full-time
- 6 years
- Data analysis skills
- Analysis skills
- Health savings account
- Paid holidays
Team lead
REVERE PLASTICS SYSTEMS —Fraser, MI
- $75,000 a year
- Overtime
- Microsoft Excel
- Mid-level
- Ability to climb stairs
- Health savings account
- Paid holidays
Quick Apply
Lead Quality Inspector
AIT —Chesterfield, MI
- Overtime
- 5 years
- Computer literacy
- Office
- Health insurance
Quick Apply
1d
Lead DSP/ Cedargrove/Full time
Hope Network BHSE —Warren, MI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid training
- 403(b) matching
Quick Apply
2d
Strategic Support Lead (Southfield, MI)
Abbott Laboratories —Southfield, MI
- $86,700 - $173,300 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Tuition reimbursement
Lead DSP - Full Time - Silver Knoll
Hope Network / Silver Knoll —Warren, MI
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- 403(b) matching
Quick Apply
1d
Lead-Educator Surg Services- Full Time- Days (8a-4:30p)
Henry Ford Health —Detroit, MI
- Full-time
- Military
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Leader - Clinic Service Representative - Family Medicine - Chesterfield
Henry Ford Health —Chesterfield, MI
- Day shift
- Hospital
- Computer literacy
- Clinic experience
- Health insurance
- Dental insurance
Assembly Lead
Douglas Dynamics —Madison Heights, MI
- Full-time
- Mid-level
- Organizational skills
- Leadership
- Profit sharing
- 401(k) matching
Quick Apply
Payroll Projects and Quality Lead
General Motors —Warren, MI
- Overtime
- Hybrid work
- Office
- Finance
- Analysis skills
- Benefits from day one
AP Team Lead
Walmart —Rochester Hills, MI
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
9d
Lead Robotics Sponsor
L'Anse Creuse Public Schools —Clinton Township, MI
- Part-time
- Mid-level
- Organizational skills
- Construction experience
Quick Apply
1d

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

lead, fitter jobs in chesterfield, mi

Contact Center Team Lead (local only considered)

Business Operations Lead

Digital Payments Lead

Warehouse Lead

Shift Lead

GSRP Lead Teacher

Lead Instructional Specialist

Lead Receptionist / Call Center Lead

Lead Master Scheduler

Team lead

Lead Quality Inspector

Lead DSP/ Cedargrove/Full time

Strategic Support Lead (Southfield, MI)

Lead DSP - Full Time - Silver Knoll

Lead-Educator Surg Services- Full Time- Days (8a-4:30p)

Leader - Clinic Service Representative - Family Medicine - Chesterfield

Assembly Lead

Payroll Projects and Quality Lead

AP Team Lead

Lead Robotics Sponsor

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