Top 88 Customer care coordinator Jobs in Chesterfield, Mo

Pre - Visit Coordinator
Optum —Maryland Heights, MO
- $20 - $36 an hour
- Overtime
- Remote
- Microsoft Word
- 18 years or older
- Spanish
- Paid training
Senior Patient Services Coordinator
EVERSANA —Chesterfield, MO
- $20.30 - $30.45 an hour
- Full-time
- Remote
- Customer service
- Computer literacy
- HIPAA
Quick Apply
Medical Office Receptionist
LifeStance Health —Chesterfield, MO
- From $20.25 an hour
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Paid parental leave
- AD&D insurance
Quick Apply
12d
Patient Care Coordinator
Good Company Dental Cottleville —Saint Peters, MO
- Full-time
- Dental office
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Referral Coordinator - Wound Center
SSM Health —Bridgeton, MO
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Patient Coordinator at St. Louis Pediatric Dentistry
St. Louis Pediatric Dentistry —Chesterfield, MO
- $22 - $24 an hour
- Full-time
- Dental office
- Children
- Pediatrics
- Paid holidays
- Health insurance
Quick Apply
Admissions Coordinator/Community Liaison in Skilled Nursing
Amberwood Estates Nursing and Rehabilitation —St. Louis, MO
- $53,000 - $60,000 a year
- Full-time
- Skilled nursing facility
- Reliable transportation
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Crown Vision Center-St. Ann —Saint Ann, MO
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
Referral Coordinator
BJC HealthCare —St. Louis, MO
- $18.25 - $29.26 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Scheduler Full Time
Landmark Surgery Center (12111) —St. Louis, MO
- Full-time
- Bilingual
- Surgery
- Customer service
- Health savings account
- Paid holidays
Scheduling Coordinator
Ballwin Dental Care —Ballwin, MO
- Email
- Dental office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Patient Engagement and Sales Coordinator
James Clinic —Chesterfield, MO
- $20 - $25 an hour
- Full-time
- Clinic
- Leadership
- Communication skills
8d
Front Desk Experience Coordinator
MVMT STL —St. Louis, MO
- $20 - $25 an hour
- Full-time
- Administrative experience
- Clinic
- Organizational skills
Quick Apply
13d
Scheduler Full Time
Old Tesson Surgery Center (12115) —St. Louis, MO
- Full-time
- Bilingual
- Surgery
- Customer service
- Health savings account
- Paid holidays
Admission Coordinator
Heritage Care Center of Berkeley —St. Louis, MO
- $55,000 - $65,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
22h
Customer Experience Coordinator
Hoffmann Brothers —Maryland Heights, MO
- Full-time
- Writing skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
7d
Admission Coordinator
Grand Manor Health Care Center —St. Louis, MO
- $55,000 - $65,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
22h
Admission Coordinator
Hidden Lake Health Care Center —St. Louis, MO
- $55,000 - $65,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
22h
Spa Coordinator (Receptionist)
Aurora Medical Spa —Des Peres, MO
- $17 - $21 an hour
- Full-time
- Hospitality
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
4d
Patient Coordinator I
BJC Outpatient Imaging - Chesterfield, St. Louis, & O'Fallon, MO —St. Louis, MO
- Full-time
- Inventory management
- Customer service
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
6d

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Pre - Visit Coordinator

Optum -
Maryland Heights, MO

Apply Now

Job Details

Full-time
$20 - $36 an hour

Benefits

Paid training

Qualifications

Microsoft Word
Medical chart preparation
Microsoft Outlook
Phone communication
Spreadsheets
Word embeddings
Patient history taking
Managing patient records
Medical terminology

Full Job Description

This position is Remote in EST, CST, or MST. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Member and Clinician Support team is responsible for coordination of Pre-Visit assessments before HouseCalls Visits to ensure accurate up to date information is documented, including communication with providers (both internal and external) as well as members, and their families.

The Pre-Visit Coordinators work in a fast-paced, high volume, call center environment, virtually, from their own home, to provide immediate care coordination needs via telephonic inbound and outbound calls.

This position is full time, Monday - Friday. Employees are required to work during our normal business hours of 9:45 am - 6:15 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 2 - 3 weeks of paid training. The hours during training will be 9:00 am - 5:30 pm CST. Training will be conducted virtually from your home.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities:

Completes telephonic outreach to members utilizing auto-dialer and manual dialing
Receive inbound calls from members and transfers from other departments
Influences member to fully complete the Pre-Visit Assessment
Ask member assessment questions and actively listen to member responses
Accurately document demographic and medical history information in the Pre-Visit assessment
Ensures member has access to Primary Care Provider (PCP)
Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
Provides excellent customer service to both members and providers
Consistently meets metrics, for quality, productivity, and outcomes
Constantly maintains schedule adherence and good attendance
Maintains confidential health information according to state and federal regulations including HIPAA

Common Language of Leadership Behaviors for Success:

Serving Customers
Being Accountable
Influencing Others
Delivering Results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of call center and / OR telephonic customer service experience, preferably in healthcare
2+ years of healthcare experience and / OR social work / community outreach / advocacy experience
1+ years of experience collecting and documenting medical history information and using medical terminology
Work experience with using Microsoft Word (edit, create and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring)
Ability to work any of our full time, shift schedules during our normal business hours of 9:45 am - 6:15 pm CST from Monday - Friday, including the flexibility to work occasional overtime or weekends based on business needs

Preferred Qualifications:

Experience with working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA)
Experience in working with Medicare and / OR Medicaid members / patients
Experience with working successfully as a telecommuter
Ability to work in the local office if / when system OR internet issues occur
Bilingual fluency in English and Spanish

Telecommuting Requirements:

Reside within the Eastern, Central, OR Mountain Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Ability to connect directly into internet - via hard wire (either directly to modem or router)

Soft Skills:

Must be comfortable working in a fast-paced, high-volume, call center environment
Must be able and comfortable with meeting / exceeding metrics and goals within the department
Must be comfortable working on the phone and navigate multiple systems on the computer simultaneously while assisting / serving members
Must be comfortable making telephonic outreach to members without prior engagement
Excellent Organizational skills
Telephone etiquette: Demonstrate professionalism and compassion

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

customer care coordinator jobs in chesterfield, mo

Pre - Visit Coordinator

Senior Patient Services Coordinator

Medical Office Receptionist

Patient Care Coordinator

Referral Coordinator - Wound Center

Patient Coordinator at St. Louis Pediatric Dentistry

Admissions Coordinator/Community Liaison in Skilled Nursing

Patient Care Coordinator

Referral Coordinator

Scheduler Full Time

Scheduling Coordinator

Patient Engagement and Sales Coordinator

Front Desk Experience Coordinator

Scheduler Full Time

Admission Coordinator

Customer Experience Coordinator

Admission Coordinator

Admission Coordinator

Spa Coordinator (Receptionist)

Patient Coordinator I

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