Top 17 Customer success manager Jobs in Chesterfield, Va

Customer Success Account Manager - Signature - Richmond, VA
UPS —Richmond, VA
- $61,620 - $107,880 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
Customer Success Manager II (RapidScale)
Cox Communications —Richmond, VA
- $81,400 - $122,000 a year
- Full-time
- Azure
- Mid-level
- Master's degree
- Paid jury duty
- Paid holidays
5d
Customer Success Manager — Federal Civilian
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Dental insurance
Quick Apply
Customer Success Manager — Government "At Scale" Programs
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply
Customer Success Manager
Cobb Technologies —Glen Allen, VA
- Full-time
- Research
- Mid-level
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
11d
Account Manager - State Farm Agent Team Member
Patricia Johnson - State Farm Agent —Henrico, VA
- $45,000 - $80,000 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Wael Ramadan - State Farm Agent —Chesterfield, VA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
5d
Account Manager - State Farm Agent Team Member
Jason Claybrook - State Farm Agent —Midlothian, VA
- $47,800 - $85,600 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
John Patterson - State Farm Agent —Glen Allen, VA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
4d
Sr Account Manager
THRYVE Automation —Richmond, VA
- $110,000 - $140,000 a year
- Full-time
- Remote
- Engineering
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Senior Technical Account Manager
TechBiz Global GmbH —Richmond, VA
- Full-time
- Hybrid work
- 7 years
- Senior level
- Leadership
Quick Apply
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

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Customer Success Manager II (RapidScale)
Cox Communications —Richmond, VA
The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8…
$81,400 - $122,000 a year
5d

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Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. The Client Account Manager, is responsible for developing…
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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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customer success manager jobs near chesterfield, va

Customer Success Account Manager - Signature - Richmond, VA

UPS -
Richmond, VA

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Job Details

Full-time
$61,620 - $107,880 a year

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

The territory for this role will be in and around Richmond, VA,

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals:

Proactively engages existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
Identify low touch upsell opportunities and guide customer to resources for additional value
Develop strategies for upselling / cross-selling opportunities to drive account growth
Drive product adoption and educate customers and products and services

Territory Management:

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and to prevent churn

Feedback Collection:

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualifications:

0-4 years in customer success, support, or related customer-facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data driven mindset
Excellent written communication skills

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Apply Now

Refine Your Search

customer success manager jobs in chesterfield, va

Customer Success Account Manager - Signature - Richmond, VA

Customer Success Manager II (RapidScale)

Customer Success Manager — Federal Civilian

Customer Success Manager — Government "At Scale" Programs

Customer Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Sr Account Manager

Senior Technical Account Manager

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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