Top 31 Customer service representative remote Jobs in Chesterton, In

CUSTOMER RELATIONS MANAGER
Century Complete —Valparaiso, IN
- Remote
- Microsoft Excel
- Mid-level
- Residential
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Insurance Customer Service Rep ($50k to $80k first year) + up to $2500 sign-on
Schultz Insurance Group —Chicago, IL
Assist clients with services like taking payments and processing policy changes. Contact prior customers and manage process to earn back business.
$50,000 - $80,000 a year
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Office Employees
Liberty Tax Service —Hobart, IN
Customer service oriented - Provides upbeat, timely, and attentive service to meet the customers needs. Paid hourly starting at $12.50/hr plus end of year bonus…
From $12.50 an hour
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Client Advocate
greenpath, inc. —Columbus, OH
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). A private, enclosed room with a door.
$15.00 - $17.57 an hour
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Customer Service & Sales Representative
Shentel —Lancaster, OH
This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
From $15 an hour
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CUSTOMER RELATIONS MANAGER

Century Complete -
Valparaiso, IN

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Job Details

Qualifications

High school diploma or GED

Full Job Description

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon.

At least 2 years of related experience and in residential customer service/home warranty is required for this position.

Your Key Responsibilities Include:

Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
Remain in compliance with the Company's policies and procedures.
Resolve all customer issues with appropriate team members and trade partners.
Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
Follow through on all customer issues.
Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
Responsible for the presentation of a professional image.
Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
Ensures that the Homeowner is educated on all products and warranties within the home.
Thoroughly explain the Company's Limited Warranty to each Homeowner.
Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
Facilitate a timely response, execution, and completion of all customer issues.
Communicate any necessary work to the Customer Relations Coordinator.
Participates in root-cause analysis of issues and sends recommendations to the manager.
Manage trades to complete service requests and ensure customer satisfaction.
Perform service-related tasks as requested (adjustments and repairs).
Establish and maintain positive internal and external customer relationships.
Determine trade accountability for back charges and POs.
Authorize payment for work performed within approval limits.
Follow applicable legal protocol and process necessary workflow.
Provide leadership with regular updates on escalated issues.
Review and support Century's Construction Standards.
Perform other duties as needed or assigned.

What You Have:

Outstanding Customer Service skills.
An excellent communicator with a professional, friendly demeanor.
Ability to stay calm under stressful circumstances.
Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your Education and Experience:

Experience in the Construction or Homebuilding industry is strongly preferred.
2+ years of related experience and in residential customer service/home warranty.
High School/GED required. A college degree is preferred but not required.

About Century Complete

Our mission of More Home, Less Money® is only possible with the best talent in the industry. If that's you, if you're a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!

As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.

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customer service representative remote jobs in chesterton, in

CUSTOMER RELATIONS MANAGER

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