Senior Customer Success Manager
Posh —New York, NY
- $130,000 - $160,000 a year
- Full-time
- 3 years
- Senior level
- Leadership
4d
Account Manager
FPS Apparel —Chester, NY
- $20 - $23 an hour
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Account Manager
Airgas —Oakland, NJ
- $70,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Driver's License
- Travel reimbursement
- Paid jury duty
Associate Customer Success Manager
april —New York, NY
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
Customer Success Manager
Attest —New York, NY
- $70,000 - $112,500 a year
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Parental leave
Senior Manager, Customer Success (Money)
Intuit —New York, NY
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Verse Medical —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Success Manager - Banking
april —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Communication skills
Senior Customer Success Manager
Verve —New York, NY
- $120,000 - $140,000 a year
- Hybrid work
- Marketing
- 5 years
- Office
- Paid parental leave
- Paid holidays
Customer Success Manager
Verve —New York, NY
- $90,000 - $105,000 a year
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Manager, Scaled Customer Success
Ramp —New York, NY
- $146,600 - $233,975 a year
- Full-time
- Hybrid work
- Analysis skills
- Home Health
- Fair chance
- Travel reimbursement
- AD&D insurance
Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Success Manager
Liminal —New York, NY
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Tabs —New York, NY
- $120,000 - $165,000 a year
- Full-time
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Munich Re America Services —New York, NY
- $115,600 - $169,500 a year
- Full-time
- Hybrid work
- 5 years
- Business development
- Bachelor's degree
- Wellness program
- AD&D insurance
Customer Success Manager
Cents —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
4d
Customer Success Manager, Enterprise
Similarweb —New York, NY
- $90,000 - $114,000 a year
- Hybrid work
- Mid-level
- Office
- 2 years
- Employee stock purchase plan
- Health insurance
Customer Success Manager - Wealth Management
april —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Financial services
5d
Customer Success Manager, Investors
Similarweb —New York, NY
- $84,000 - $114,000 a year
- Hybrid work
- Writing skills
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance

I want to receive the latest job alert for customer success manager in chestnut ridge ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near chestnut ridge ny

Senior Customer Success Manager

Posh -
New York, NY

Apply Now

Job Details

Full-time
$130,000 - $160,000 a year
4 days ago

Qualifications

Customer retention strategy
Churn analysis
Data-driven decision making
Consultative selling

Full Job Description

About Posh

We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges around the world.

Human connection is lost. Posh is a beacon guiding us back.

Posh enables anyone to build an IRL community based on shared interests, while connecting consumers with the communities of people just like them. Founded by event organizers who were frustrated with the growing loneliness epidemic and the tools available to build their own event brand, we’ve built the ultimate platform for launching, monetizing, and finding IRL communities of people just like you. In just 6 years, Posh has grown to a team of 70, expanded to 8M+ users, secured $70m in venture funding, and facilitated over $350M in transactions.

About the Role

Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100–150 of our highest-value event organizers, including businesses generating or projected to generate $100K+ in annual GMV.

This is not a support role. You’ll be a strategic growth partner to some of the most ambitious organizers on Posh, helping them get more value from the platform, grow ticket sales, expand into new markets, and build stronger businesses.

You’ll own the customer journey from onboarding through long-term success: leading strategic business reviews, building success plans, driving product adoption, identifying churn risk, and uncovering expansion opportunities.

Your north star is simple: our organizers should be more successful because they work with you.

You’ll be accountable for:

Net Revenue Retention across your book of business
Customer retention and churn mitigation
Adoption of strategic and revenue-driving products
Customer growth and long-term platform value
Qualified expansion opportunities surfaced to Account Management

What You’ll Learn & Achieve

Own and grow a strategic book of business of 100–150 high-value organizers, building trusted relationships from day-to-day operators to senior leaders
Lead the customer journey from onboarding through QBRs and ongoing success planning, aligning on goals, growth strategies, and measurable outcomes
Help organizers scale their businesses by growing ticket sales, expanding into new markets, and identifying new ways to get more value from Posh
Drive product adoption and value realization by connecting revenue-generating and high-value Posh features to each organizer’s business goals
Use data to stay proactive, identifying growth opportunities, engagement priorities, churn risk, and the right retention strategies before issues escalate
Identify expansion opportunities across your book and partner with Account Managers on upsell and cross-sell opportunities
Champion the customer voice internally, partnering with Product, Sales, Engineering, and Support to surface insights and improve the organizer experience
Help build the Customer Success playbook by turning successful organizer strategies into repeatable best practices and improving the systems and processes we use as we scale

About You

You’re equal parts customer advocate, growth strategist, and operator. You care less about activity for activity’s sake and more about whether your customers are actually growing.

You bring:

3+ years of experience in Customer Success, Account Management, strategic partnerships, or a similar customer-facing role
A track record of driving adoption, retention, renewals, and expansion across a meaningful book of business
Experience leading onboarding, QBRs, success plans, and strategic conversations with multiple stakeholders
A commercial, consultative mindset with the ability to connect product capabilities to measurable customer outcomes
Strong instincts around churn risk, account prioritization, and expansion opportunities, using data to guide where you focus
Excellent relationship-building and cross-functional skills, with the ability to earn trust internally and with customers
High ownership and organization: you can manage a large book without letting important opportunities fall through the cracks
Comfort operating in a fast-moving environment and using tools like Planhat, analytics platforms, AI, and automation to work smarter

Bonus Points

You have experience working with event organizers, creators, marketplaces, ticketing platforms, or community-led businesses
You have personally helped customers expand into new markets, launch new revenue streams, or scale their businesses
You understand event economics and can speak credibly about ticket pricing, promotion, audience growth, and event strategy
You genuinely love events and the people crazy enough to build their lives around bringing people together

Why You’ll Love It Here

You’ll work directly with some of the most ambitious event organizers and community builders in the country.

You won’t simply be teaching customers how to use software. You’ll be helping entrepreneurs build larger audiences, launch new markets, generate more revenue, and create businesses around bringing people together in real life.

You’ll also have the opportunity to shape what Customer Success at Posh becomes.

We’re building a team that goes beyond reactive account management. Our goal is to create a world-class Customer Success organization that deeply understands our customers, proactively drives outcomes, and becomes one of Posh’s strongest engines for retention and growth.

If you want to own meaningful customer relationships, operate close to revenue, and help build the playbook rather than inherit one, we’d love to meet you.

Posh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posh is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability

Compensation Range: $130K - $160K

Apply Now

Refine Your Search

customer success manager jobs in chestnut ridge ny

Senior Customer Success Manager

Account Manager

Account Manager

Associate Customer Success Manager

Customer Success Manager

Senior Manager, Customer Success (Money)

Customer Success Manager

Customer Success Manager

Customer Success Manager - Banking

Senior Customer Success Manager

Customer Success Manager

Manager, Scaled Customer Success

Customer Success & Solutions Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager, Enterprise

Customer Success Manager - Wealth Management

Customer Success Manager, Investors

I want to receive the latest job alert for customer success manager in chestnut ridge ny

Related Searches

Explore jobs in more locations

About Posh

About the Role

What You’ll Learn & Achieve

About You

Bonus Points

Why You’ll Love It Here

Job Seeker Tools

Employer Tools

Browse

Stay Connected