Location: On-site
Hours: Monday - Friday 4- 12:30 am
Job Summary
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the
timely, accurate, and quality delivery of customer goods and service. This role manages employee
relations at the site - including coaching, performance reviews, removal from assignments, and exit
interviews. This role ensures client satisfaction and engagement through superior customer service and
develops relationships with supervisors and associates. This role anticipates staffing requirements and
expectations; develops value-added services to support changing client needs.
Your Role & Responsibilities
- Manages candidate inventory by recruiting, screening, interviewing daily.
- Conducts all new hire orientations, to encompass all client onboarding information as well as
perform new hire check-ins on first day of work.
- Audits onboarding requirements and confirms new hire start requirements are met.
- Communicates workforce needs to client for staffing productivity and includes labor market data
to present plausible solutions.
- Participates in client forecasting meetings and remains informed and knowledgeable of client's
current and upcoming business needs.
- Manages daily attendance reports, headcount reports.
- May process weekly payroll and maintain timeclock database.
- Documents and investigates safety incidents and participates in client meetings to discuss
safety and operational efficiency.
- Handles worker’s comp claims and documents unemployment.
- Develops and maintains rapport with management and supervisors to maintain consistencies in
all departments.
- Initiates and completes client relationship mapping as needed.
- Runs and creates reports to identify workforce challenges, escalates when appropriate and
collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
- Coaches associates on policies that could have legal implications and involves onsite HR and
leads investigations.
- Conducts employee performance reviews and assigns and ends associate assignments.
Preferred Education & Experience
- High school diploma & a year or more in a leadership role.
Competencies (Skills & Knowledge You’ll Bring)
- Experience in a customer service role responsible for multi-level client communication.
- HR and data management experience.
- Demonstrable success managing a team or process.
- Familiarity with a heavy process-oriented environment.
- Able to lead, organize, and build effective and diverse teams
- Must have seasoned critical thinking and problem-solving skills
- Ability to communicate professionally and effectively across all platforms.
- Able to listen and respond to information effectively and influence decision makers.
- Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient
use of resources, and monitors progress against objectives.
- Responds positively to change and adapted to new situations quickly. Able to take on a diverse
range of tasks equally effectively.
- Experience using various technology platforms to drive effective decisions.
Your Work Environment (Physical Demands)
Client Site: Typically work is performed is generally offsite at a client’s location that could be an office or
other business setting and require travel to and from locations. This position requires compliance for all
occupational safety and health standards, rules, and regulations.
EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:
- Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
- Prescription Drug Benefits
- 8 Paid Holidays per year
- 2 Floating Holidays per year
- Paid Time Off
- 401(k)
- Wellness Program
- Parental Leave
- A variety of career paths and encourage promotion from within.
EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
