Top 85 It/av technical Jobs in Chicago, Il

Desktop Support Technician
Ovation Workplace Services —Chicago, IL
- $35,000 - $49,000 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
IT/AV Technical Specialist
SMARTSOURCE —Glendale Heights, IL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
IT Support Technician
Source Code LLC —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
18h
Freelance AV Tech needed Chicago IL
B&W Productions Group —Chicago, IL
- $25 - $55 an hour
- Extended hours
- Microsoft PowerPoint
- Management
- Computer literacy
Quick Apply
11d
Systems Technician
CuraLinc Healthcare and Marquee Health —Chicago, IL
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Senior IT Support Technician
Consertus —Chicago, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Paid holidays
- Disability insurance
Audiovisual Support Staff
McCann Systems —Chicago, IL
- $60,000 - $100,000 a year
- Overtime
- Mid-level
- Health insurance
- Dental insurance
Desktop Support Technician
Insight —Chicago, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Hospital
- Paid holidays
- Health insurance
Quick Apply
Director of Audio Visual (Sales & Operations)
Royal Productions —Chicago, IL
- Weekends as needed
- Hotel
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
2d
Experienced Audio Visual Technician
Royal Productions —Chicago, IL
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Paid holidays
- Health insurance
Quick Apply
2d
ASC IT Systems Engineer
Illinois Bone and Joint Institute LLC —Park Ridge, IL
- $90,000 - $660,000 a year
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Profit sharing
- Wellness program
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Chicago, IL
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
Sr IT Support Engineer
Netrix Global —Chicago, IL
- Full-time
- Classroom
- Computer science
- Computer Science
Quick Apply
Broadcast Technical Director, Corporate Audiovisual Support
McCann Systems —Chicago, IL
- $130,000 - $150,000 a year
- Overtime
- Customer service
- 5 years
- Team management
- Health insurance
- Dental insurance
AV Design Engineer
Continua Interiors —Chicago, IL
- $80,000 - $112,000 a year
- Full-time
- Hybrid work
- Background check
- AutoCAD
- Bachelor of Science
- Paid parental leave
- Health savings account
Quick Apply
IT Field Support Technician
LifeStance Health —Park Ridge, IL
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
Computer Technician - Network Services
Triton College —River Grove, IL
- $17 an hour
- Part-time
- University
- 1 year
- Associate's degree
Simulation Specialist
Loyola University Chicago —Chicago, IL
- From $28.84 an hour
- Full-time
- Laboratory
- Microsoft Excel
- Computer Science
10d
AV Commissioning Technician - Videoboards
Musco Sports Lighting —Chicago, IL
- Full-time
- Computer science
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Quick Apply
End User Services Specialist - Advanced
Independence Pet Group —Chicago, IL
- Full-time
- Mid-level
- Office
- Continuous improvement
- Commuter assistance
- Paid parental leave

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Desktop Support Technician

Ovation Workplace Services -
Chicago, IL

Quick Apply

Job Details

Full-time
$35,000 - $49,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Endpoint Security
Desktop support
MacOS Server
Computer Science
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Windows
User training (technical support)
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration
Mobile device management
Productivity software
Associate's degree
Active Directory
Ticketing system technical support
Information Technology

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.

Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.

Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.

Provide foundational support for macOS environments to assist users of Apple devices.

Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.

Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.

Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.

Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.

Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.

Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.

Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.

Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.

Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.

Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.

Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.

Experience with PC and laptop hardware installation, configuration, and troubleshooting.

Familiarity with enterprise antivirus and endpoint protection solutions.

Experience with helpdesk ticketing systems and IT service management practices.

Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.

Familiarity with enterprise encryption solutions and Windows device management via Active Directory.

Strong analytical, problem-solving, and technical troubleshooting abilities.

Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.

Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.

Demonstrated commitment to delivering high-quality customer service to internal stakeholders.

Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.

Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

May require bending, kneeling, or crouching to install or service equipment.

Work is performed primarily in a standard office or data center environment with moderate noise levels.

May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $35,000.00 - $49,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

it/av technical jobs in chicago, il

Desktop Support Technician

IT/AV Technical Specialist

IT Support Technician

Freelance AV Tech needed Chicago IL

Systems Technician

Senior IT Support Technician

Audiovisual Support Staff

Desktop Support Technician

Director of Audio Visual (Sales & Operations)

Experienced Audio Visual Technician

ASC IT Systems Engineer

Desktop Support Technician

Sr IT Support Engineer

Broadcast Technical Director, Corporate Audiovisual Support

AV Design Engineer

IT Field Support Technician

Computer Technician - Network Services

Simulation Specialist

AV Commissioning Technician - Videoboards

End User Services Specialist - Advanced

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