Top 8419 Client services manager Jobs in Chicago, Il

Client Success Manager
Trivium —Chicago, IL
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Oracle Services - Oracle Cloud Finance - Senior Manager -Tech Consulting - Open Location
EY —Chicago, IL
- $171,600 - $445,700 a year
- Oracle
- 5 years
- Master's degree
- Paid holidays
- Health insurance
Audiovisual Senior Design Consultant - Chicago, IL
Shen Milsom & Wilke —Chicago, IL
- $100,000 - $150,000 a year
- Email
- Hybrid work
- Engineering
- System design
- Office
- Disability insurance
- Health insurance
Quick Apply
Funds and Commercial Contracts Attorney
DLC Consulting Services, LLC —Chicago, IL
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
7d
Medical Malpractice Attorney
Zayed Law Offices —Chicago, IL
- $125,000 - $250,000 a year
- Full-time
- Writing skills
- Mid-level
- Team management
- Health insurance
- Dental insurance
Quick Apply
Clinical Supervisor
One Family Illinois —Chicago, IL
- $70,000 - $75,000 a year
- Full-time
- Background check
- Master of Social Work
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Commercial Property Manager
Prodigy Real Estate Group —Chicago, IL
- $65,000 - $85,000 a year
- Full-time
- Customer service
- No background check
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Personal Injury Litigation Attorney - Illinois
THE BERMAN LAW GROUP —Illinois
- From $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Clinical Psychologist / Director of Clinical Services
Project Vida Inc. —Chicago, IL
- $100,000 - $120,000 a year
- Full-time
- Background check
- Spanish
- Doctoral degree
- Health insurance
- Dental insurance
Quick Apply
Business Development
Protech Asset Lifecycle Inc —Elk Grove Village, IL
- From $40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Contracts
- Health insurance
- Dental insurance
Quick Apply
Trial Attorney
Zayed Law Offices —Chicago, IL
- $75,000 - $175,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Regional Production Specialist Sr, Excess & Surplus Lines
Lexington Specialty Insurance Agency, Inc. —Chicago, IL
- $125,000 - $173,000 a year
- Email
- Office
- Analysis skills
- Senior level
- Health insurance
Quick Apply
Freight Broker Dispatcher or Carrier Manager
The D/C Group —Elk Grove Village, IL
- $52,000 - $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Service Technician (Must Have Solar Inverter Certifications)
AEON Staffing Group —Chicago, IL
- $50 - $75 an hour
- Overtime
- Clean driving record
- Mid-level
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Mobile Diesel Mechanic- Variable
Cox Fleet —Chicago, IL
- $61,100 - $91,700 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
Personal Lines Insurance Account Executive
Byrne Byrne and Company —Chicago, IL
- $90,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Licensed Clinical Social Worker (LCSW)
Behavioral Care Solutions —Tinley Park, IL
- $36 - $42 an hour
- Part-time
- Psychiatry
- Nursing home
- Licensed Clinical Social Worker
- 401(k)
- Flexible schedule
Quick Apply
1d
Senior Account Executive
Preferred Electric —Bloomingdale, IL
- $140,000 - $210,000 a year
- Email
- Background check
- 7 years
- Construction site
- Paid holidays
- Health insurance
Quick Apply
Acoustic Senior Design Consultant, Hybrid Role: Chicago, IL
Shen Milsom & Wilke, LLC —Chicago, IL
- $110,000 - $140,000 a year
- Email
- Hybrid work
- Hospitality
- Microsoft Excel
- 11+ years
- Health savings account
- Disability insurance
Quick Apply
RN Home Care Case Manager
Brightstar Care of Chicago and La Grange —Chicago, IL
- $90,000 a year
- Full-time
- CPR Certification
- Current TB test
- RN License
- Mileage reimbursement
- Health insurance
Quick Apply
6d

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client services manager jobs near chicago, il

Client Success Manager

Trivium -
Chicago, IL

Quick Apply

Job Details

Full-time
$70,000 - $120,000 a year

Benefits

Paid time off

Qualifications

Social media advertising
Managing customer accounts
Contractor management
Customer relationship building
Client onboarding
Customer retention strategy
Facebook Advertising
Standard Operating Procedures (SOPs) implementation
Coaching
Slack
Performance Reporting
Data reporting
Incident Escalation
Asana
Managing clients in a customer support role
Customer relationship management
Mentoring
SEO
Digital project management boards
Facebook
Senior level
Account management
Marketing agency experience
Escalation handling
Process management
Standard operating procedures (SOPs)
Standard operating procedures drafting

Full Job Description

Customer Success Manager

Remote · Eastern Time Zone · Full-time · 9am–6pm ET

Read this part first.

This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly report and call it account management.

We're looking for one person who owns the client relationship completely — from day one onboarding through retention, escalation, and everything in between. You anticipate problems before clients feel them. You keep expectations accurate. You make clients feel like the smartest decision they made was joining us.

If you've been reactive your whole career, this isn't your seat. If you've been the one holding accounts together when things get hard — and making clients stay because of how you showed up — keep reading.

ABOUT THE FIRM

We are a high-ticket coaching, consulting, and implementation firm working exclusively with $1M–$10M+ agency owners. We help them transform from talent-heavy, owner-dependent businesses into high-margin, scalable operations through high-level masterminds, implementation intensive programs, and advanced AI-agent integration. We are a systems-first company. We don't just teach the standard — we build it.

We are the #1 fastest-growing coaching program for marketing agencies, with 225+ agencies joining us in the last 12 months. We were built by two founders who've lived it — one scaled his agency from zero to $500K a month and exited in a multi-million dollar deal in three and a half years. The other has run his agency for seven years, been at multi-seven-figures for over five years steady, and his business is fully run by his team. Two founders, two paths, same destination.

WHAT'S HAPPENING RIGHT NOW

This is the moment you join. The company is in motion across four major fronts:

Flagship Event: Hosting roughly 200 agency owners across four days in Las Vegas (June 11–14)
Geographic Expansion: Scaling into the United Kingdom market
AI Integration: Deploying a full AI agent infrastructure across the business
HQ Buildout: Establishing a flagship destination headquarters for the agency industry

The person who joins now is not joining a finished company. They are joining a company being built.

The role

This is not a standard CSM position. You are the face of the company to every client you own. You onboard them, guide them, report to them, and retain them. You work alongside our marketing and fulfillment teams to make sure what we're delivering is matching what we promised — and when it isn't, you're the first to know and the first to fix it.

You will also help build the function itself. That means writing SOPs, creating process where none exists, and eventually mentoring the next layer of CSMs as the team grows.

The person who joins now is not stepping into a finished machine. They are helping build one.

What you'll own

Client relationships

You are the main point of contact from the moment a client signs. You onboard them, run their weekly or monthly check-ins depending on service type, manage expectations clearly, and make sure they always know where things stand. Response time during working hours is within one hour — no exceptions.

Retention

You don't wait for clients to raise concerns. You see the signals early and you move on them. When things get hard — and they will — you handle it with confidence and professionalism. You don't escalate because it's uncomfortable. You escalate because it's the right call.

Reporting & performance

You track what matters, communicate it clearly, and tie it back to client goals. You work with internal teams to make sure the data reflects reality — and you explain it to clients in plain language, not jargon.

Process & team

You build the documentation. You write the SOPs. As the team grows, you become the person new CSMs learn from. This is a leadership track, not a static seat.

Who you are

You own the relationship fully. Not just the happy parts.
You have real agency experience managing clients in digital marketing — SEO, paid social, or both.
You communicate clearly under pressure. Clients trust you because you're straight with them.
You are high-detail and proactive. You don't wait to be asked — you already did it.
You know GoHighLevel, Asana, Slack, and can pick up new tools fast.
You're interested in building — process, team, and your own career.

Requirements

What you've done

3+ years in a CSM, account management, or client success role — preferably inside a marketing agency
Managed clients across SEO and/or Facebook Ads with measurable retention outcomes
Navigated difficult client conversations without losing the account or your professionalism
Built or contributed to SOPs, processes, or team infrastructure
Worked independently in a fully remote environment without needing hand-holding

Bonus, not required: experience managing contractor relationships or working with service-based clients at scale.

What tells us you're the one

You can walk us through a client you retained when things were going sideways — what happened, what you did, and what the outcome was. People who've actually done this work answer that in their sleep.

You think in systems, not tasks. And you can explain what you'd do in month one before anyone asks.

Interview process

Complete the Culture Index survey
Initial screen with recruiting team
Interview with our internal operations lead
Final interview with the founders

Benefits

What you'll get

Competitive base
Fully remote, Eastern Time hours
Paid time off
A real path to leading your own team
A company that documents everything and keeps building — you won't be operating in chaos

How to apply

Send your resume and answer the application questions

This team is building something. The only question is whether you're in it.

Quick Apply

Refine Your Search

client services manager jobs in chicago, il

Client Success Manager

Oracle Services - Oracle Cloud Finance - Senior Manager -Tech Consulting - Open Location

Audiovisual Senior Design Consultant - Chicago, IL

Funds and Commercial Contracts Attorney

Medical Malpractice Attorney

Clinical Supervisor

Commercial Property Manager

Personal Injury Litigation Attorney - Illinois

Clinical Psychologist / Director of Clinical Services

Business Development

Trial Attorney

Regional Production Specialist Sr, Excess & Surplus Lines

Freight Broker Dispatcher or Carrier Manager

Service Technician (Must Have Solar Inverter Certifications)

Mobile Diesel Mechanic- Variable

Personal Lines Insurance Account Executive

Licensed Clinical Social Worker (LCSW)

Senior Account Executive

Acoustic Senior Design Consultant, Hybrid Role: Chicago, IL

RN Home Care Case Manager

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