Top 1398 Customer account specialist Jobs in Chicago, Il

Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
12d
Account Specialist
Rakuten —Chicago, IL
- $42,849 - $72,684 a year
- Full-time
- Marketing
- Research
- Bachelor's degree
- Dental insurance
- Paid time off
3d
Billing Specialist
Husch Blackwell —Chicago, IL
- $52,000 - $113,000 a year
- Overtime
- Remote
- Microsoft Excel
- Research
- Mid-level
- Paid holidays
- Disability insurance
SA360 Specialist Account Manager, Large Customer Sales
Google —Chicago, IL
- $88,000 - $124,000 a year
- Full-time
- Mid-level
- Master's degree
- Business development
5d
Sr. Specialist Client Support
CIBC —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Communication skills
- Health savings account
- Health insurance
Account Integration Specialist
RR Donnelley —Chicago, IL
- $56,700 - $86,200 a year
- Full-time
- Remote
- Pass drug screening
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
6d
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
Collections Specialist
Reveal —Chicago, IL
- $51,000 - $60,000 a year
- English
- Mid-level
- Office
- Health savings account
- Paid holidays
Desktop Support Analyst
Connection —Chicago, IL
- $25.00 - $28.50 an hour
- Full-time
- Office
- Windows
- US work authorization
- Health insurance
- Dental insurance
Office Administrator
Modus Closing —Chicago, IL
- $23 - $25 an hour
- Inventory management
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Medical Billing Specialist II
Allied Benefit Systems —Chicago, IL
- $23 - $24 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Disability insurance
- Health insurance
Healthcare Customer Service Representative
Wolcott, Wood and Taylor Inc. —Chicago, IL
- Spanish
- Microsoft Excel
- Microsoft Outlook
12d
Billing Specialist
EVE INTERNATIONAL LOGISTICS INC —Chicago, IL
- $26 - $31 an hour
- Part-time
- Mid-level
- Office
- Finance
- Profit sharing
- Disability insurance
Customer Care Associate
NTT Ltd —Chicago, IL
- $19 an hour
- Overtime
- Background check
- Pass drug screening
- Research
- Health savings account
- AD&D insurance
Technology Support Specialist
Vedder Price P.C. —Chicago, IL
- $60,000 - $70,000 a year
- Monday to Friday
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Commuter assistance
Sterile Processing Customer Specialist
Steris —Chicago, IL
- $21.25 - $27.50 an hour
- Full-time
- Surgery
- OSHA
- Hospital
- Paid training
- Mileage reimbursement
Customer Service Specialist II
Arrow Electronics, Inc. —Downers Grove, IL
- $29.53 - $36.09 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Word processing
- Mid-level
- Health savings account
- Paid holidays
Customer Solutions Specialist - Level 1
Wespath Benefits and Investments —Glenview, IL
- From $56,000 a year
- Call employer
- Hybrid work
- Word processing
- Office
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
13d
Client Support Specialist – Client Services
Advyzon —Chicago, IL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
PRE-REGISTRATION SPECIALIST
Cook County Health & Hospitals System —Chicago, IL
- $23.02 an hour
- Full-time
- Basic math
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance

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Customer Solutions Specialist (Hybrid-Chicago, IL)

Byline Bank. -
Chicago, IL

Apply Now

Job Details

Full-time
$21.63 - $26.92 an hour
12 days ago

Qualifications

High school diploma or GED

Full Job Description

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

U.S. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.
Newsweek’s America’s Greatest Midsize Workplaces for Women 2026
Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026
Chicago Sun Times Chicago’s Best Workplaces 2024, 2025
Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Objective of Position:

The Customer Solutions Specialist is responsible for providing a quality and efficient experience to customers. This role will help to ensure all incoming customer calls, and emails are handled accurately and in a timely efficient manner. This role will also help to maintain all duties assigned by the team lead specifically related to efficient customer service delivery.

Duties and Responsibilities:

Assist customers with general account inquiries, telephone transfers, stop payments, address changes, check orders, etc. via multiple communication channels including phone calls, e-mails, and chat features.
Guides callers through troubleshooting or navigating consumer and small business online and mobile banking, online account opening, Rapid Pay, or using Bank products and services.
Occasionally places outgoing calls to follow-up with customers and ensure issues are resolved to their satisfaction.
De-escalates situations involving dissatisfied customers, offering patient assistance and support.
Meets or exceeds call center metrics including customer experience, calls handled vs. calls missed, and occupancy.
Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits.
Evaluates customer requests for fee reversals and processes refunds within established limits.
Maintains customer confidentiality; adheres to the Bank Secrecy Act and Privacy Policy. Safeguards and secures customer information in work areas.
Ensures compliance with bank policies and procedures.
Keeps abreast of job knowledge by completing the Bank’s required online training courses and participating in other educational opportunities as available.
Reports to work in accordance with department schedule and adheres to the Paid Time Off Policy.
Help maintains in-depth understanding of all online banking products and services from an operations standpoint.
Continuously evaluates processes and procedures and suggests methods to improve the overall customer experience and operations.
All other duties as assigned.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Qualifications:

High School or equivalent education required. Associate’s degree preferred.
1+ years of Customer Service experience required, Call Center experience, preferred.
1+ years banking experience preferred.
Excellent customer service skills and the ability to work in a fast-paced environment.
Well-developed written and oral communication skills and an ability to multitask and manage time effectively.
Strong analytical, and problem-solving skills
Ability to maintain confidentiality in all aspects of the job.
Proficiency in MS Office Applications (Word and Excel), a plus.
Bilingual in Spanish a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT: Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The hourly rate for this position is $21.63 to $26.92

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.

Additional Information:
Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.

Note to Recruitment Agencies and Third-Party Recruiters:
Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation.

Apply Now

Refine Your Search

customer account specialist jobs in chicago, il

Customer Solutions Specialist (Hybrid-Chicago, IL)

Account Specialist

Billing Specialist

SA360 Specialist Account Manager, Large Customer Sales

Sr. Specialist Client Support

Account Integration Specialist

Support Specialist (Chat, Emails, Calls) Remote

Collections Specialist

Desktop Support Analyst

Office Administrator

Medical Billing Specialist II

Healthcare Customer Service Representative

Billing Specialist

Customer Care Associate

Technology Support Specialist

Sterile Processing Customer Specialist

Customer Service Specialist II

Customer Solutions Specialist - Level 1

Client Support Specialist – Client Services

PRE-REGISTRATION SPECIALIST

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