Top 501 Installation manager Jobs in Chicago, Il

Field Support Manager
Ace Hardware Home Services —Oak Brook, IL
- $135,000 - $155,000 a year
- Full-time
- Classroom
- 7 years
- Management
5d
Commercial Project Manager - 3+ Years Flooring / Construction Experience Required
DeSitter Flooring —Bolingbrook, IL
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- In-person
- Travel reimbursement
- Health savings account
Quick Apply
Site Operations Manager
TXM INC —Elmhurst, IL
- $155,000 - $165,000 a year
- Inventory management
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Project Manager
Chadwell Supply —Chicago, IL
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Smart Home (AV) Project Manager
Mills Technologies —Skokie, IL
- $75,000 - $90,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
General Manager
S and J Plumbing —Arlington Heights, IL
- $150,000 - $200,000 a year
- Full-time
- Presentation skills
- Organizational skills
- Senior level
- Paid training
- Health insurance
Quick Apply
Divisional Director, Field Project Managers
TriMark USA —Chicago, IL
- $120,000 - $160,000 a year
- Email
- Background check
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
13d
Supervisor Installation
Renewal by Andersen LLC —Des Plaines, IL
- $86,706 - $134,394 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Construction Installation Project Manager
QUARTER20 —Chicago, IL
- Full-time
- Clean driving record
- Microsoft Outlook
- Construction site
Quick Apply
Commercial Flooring Field Manager
HTC Commercial Flooring —Mokena, IL
- $130,000 - $150,000 a year
- Weekends as needed
- Construction site
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Solar Construction Manager
Unity Solar Group —Oak Brook, IL
- $90,000 - $128,000 a year
- Full-time
- Construction site
- 5 years
- Driver's License
- Health insurance
Quick Apply
Hydraulic & Electronic Engineering Manager
HYDAC TECHNOLOGY CORPORATION —Glendale Heights, IL
- $150,000 - $170,000 a year
- Word processing
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
Order Management Manager
Next Door & Window —Burr Ridge, IL
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Residential
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Lead Installer
Green Tech Construction —Chicago, IL
- $4,500 - $5,500 a month
- Online Application
- Construction site
- Customer service
- Heavy equipment operation
- Professional development assistance
- Opportunities for advancement
Quick Apply
Retail Development Project Manager - Louisana
Ace Hardware Corporation —Oak Brook, IL
- $103,000 - $115,000 a year
- Full-time
- Construction site
- Bachelor of Science
- Conflict management
12d
Electrical Engineering Manager
Sargent & Lundy —Chicago, IL
- $145,310 - $222,001 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Business development
- Paid parental leave
- Health savings account
Smart Factory Project Manager
Trumpf —Chicago, IL
- $75,450 - $128,850 a year
- Full-time
- Customer service
- Mid-level
- 3 years
Field Supervisor – Roofing & Siding
3JM Exteriors Inc —Woodridge, IL
- $50,000 - $65,000 a year
- Part-time
- Spanish
- Construction site
- English
- Paid time off
- Flexible schedule
Quick Apply
4d
Project Manager
WITRON Integrated Logistics, Inc —Arlington Heights, IL
- Construction site
- Mid-level
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
Senior Maintenance Manager
Innophos —Chicago Heights, IL
- $127,000 - $190,000 a year
- Office
- Ability to climb stairs
- Organizational skills
- Paid parental leave
- Disability insurance
Quick Apply

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installation manager jobs near chicago, il

Field Support Manager

Ace Hardware Home Services -
Oak Brook, IL

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Job Details

Full-time
$135,000 - $155,000 a year
5 days ago

Qualifications

Management
Field service
Electrical work
Residential plumbing
Increasing sales revenue
Field sales experience
Electrical maintenance
Business operations
Classroom Teaching
Air conditioning

Full Job Description

Position Summary

The Field Support Manager is responsible for developing and continuously improving the technical, customer-service, and sales capabilities of plumbing, HVAC, and electrical field technicians and their supervisors. The role designs and delivers training programs, conducts ride-alongs and role-play sessions, and partners with operations leaders to drive higher revenue per technician, improved quality, enhanced safety, and superior customer satisfaction.

Remote Opportunity

Key Responsibilities

Design and deliver multi-trade training programs

Build structured training curricula for service and installation technicians across plumbing, HVAC, and electrical, including technical skills, diagnostics, safety, and customer communication.
Conduct classroom, shop, and field-based training on systems, diagnostics, installation best practices, and company procedures.
Coordinate manufacturer certifications and continuing education for technicians.

Field coaching and ride-alongs

Spend significant time in the field conducting ride-alongs to observe work, reinforce standard processes, and provide real-time coaching on customer-facing behaviors.
Assist with challenging service calls, mentoring technicians through diagnostic, repair vs. replace, membership, and customer communication steps.
Inspect installation quality and ensure adherence to codes, safety standards, and company SOPs.

Role plays and sales/revenue enablement

Design and facilitate role-play sessions that simulate real homeowner interactions, including price objections, “need to think about it,” repair vs. replace, and competing quotes.
Develop and maintain talk tracks, objection-handling scripts, and sales playbooks for maintenance agreements, accessories, and system upgrades tailored to home services.
Train technicians to present options, explain value, and close work ethically, focusing on increasing conversion rates and average ticket while maintaining customer trust.
Analyze service data to identify revenue opportunities (e.g., recurring maintenance plans, add-ons) and embed these into training content.

Supervisor and frontline leader development

Coach field supervisors and service managers on how to run effective one-on-ones, ride-alongs, and coaching sessions with their teams.
Provide train-the-trainer sessions so supervisors can deliver refreshers and reinforcement training locally.
Partner with operations and field leadership to ensure alignment between training content, operational priorities, and performance expectations.

Train the Trainer Program:

Establish and manage a "train the trainer" program to empower service managers and create an internal coaches network.
Develop training materials and resources to support trainers and coaches in delivering consistent, high-quality training.
Foster a culture of continuous learning and development across the organization.

Quality, safety, and compliance

Ensure training content reinforces safety procedures, regulatory compliance, and company policies for all trades.
Monitor field performance for patterns of callbacks, warranty issues, and safety incidents, and address root causes with targeted training.

Measurement, reporting, and continuous improvement

Track training impact using key performance indicators such as first-time fix rate, callback rate, average ticket size, membership/maintenance-plan penetration, customer satisfaction (CSAT/NPS), and technician productivity.
Maintain training records for all technicians, documenting completed courses, certifications, and demonstrated competencies.
Continuously update training materials and methods based on new technologies, equipment, codes, and best practices in home services.

Key Performance Indicators (KPIs)

Increase in revenue per technician, average ticket value, and tech-generated lead volume.
Improvement in conversion rates on recommended repairs, system replacements, and maintenance plans.
Reduction in callback and warranty rates and improvement in first-time fix rate.
Improvement in safety metrics and customer satisfaction scores.
Technician progression through defined skill levels and certifications, and improved retention of high performers.

Qualifications

Minimum 15 years of progressive field technician and field operations leadership experience.
Minimum 7 years of multi-site, multi-trade direct training, coaching, and operational support experience across plumbing, HVAC, and the electrical trades.
Required experience owning and operating a mid-to-large residential home-services organization, with accountability for workforce performance, customer experience, revenue, and profitability.
Demonstrated success in improving field performance metrics such as productivity, quality, sales conversion, or customer satisfaction.
Strong communication and facilitation skills, comfortable leading classroom sessions, workshops, and in-field coaching.
Familiarity with sales processes in home services.
Relevant licenses or certifications and a valid driver’s license.

Skills and Competencies

Ability to translate complex technical concepts into clear, practical training for technicians at different skill levels.
Strong coaching mindset, with the ability to give specific, behavior-based feedback in the field.
Data literacy to interpret performance metrics and use them to prioritize training interventions.
High credibility with technicians and supervisors, supported by real-world field experience.
Comfort using modern training tools and role-play platforms for simulated homeowner interactions.

Working Conditions and Travel

Primarily field-based role with frequent travel between branches, customer sites, and training facilities.
Regular time spent in mechanical rooms, crawlspaces, attics, and other typical job sites for plumbing, HVAC, and electrical work.
Occasional evening or weekend training sessions to accommodate technician schedules.

Apply Now

Refine Your Search

installation manager jobs in chicago, il

Field Support Manager

Commercial Project Manager - 3+ Years Flooring / Construction Experience Required

Site Operations Manager

Project Manager

Smart Home (AV) Project Manager

General Manager

Divisional Director, Field Project Managers

Supervisor Installation

Construction Installation Project Manager

Commercial Flooring Field Manager

Solar Construction Manager

Hydraulic & Electronic Engineering Manager

Order Management Manager

Lead Installer

Retail Development Project Manager - Louisana

Electrical Engineering Manager

Smart Factory Project Manager

Field Supervisor – Roofing & Siding

Project Manager

Senior Maintenance Manager

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