Top 62 Technical support analyst Jobs in Chicago, Il

Network Operations Analyst
The Scion Group —Chicago, IL
- $58,000 - $63,000 a year
- Urgently hiring
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
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IT Support Analyst I
Metropolitan Water Reclamation District of Greater Chicago —Chicago, IL
- $63,482.64 - $71,828.90 a year
- High school
- Pass drug screening
- Databases
14d
ERP Support Analyst- Microsoft Dynamics Nav/Business Central
Tecta America —Rosemont, IL
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
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Epic Training Analyst II
UChicago Medicine AdventHealth Medical Group —Woodridge, IL
- $53,789.58 - $110,046.28 a year
- Full-time
- RN License
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
2d
Service Desk Analyst
RL Canning —Chicago, IL
- $19 - $21 an hour
- Full-time
- Remote
- Travel
- Computer networking
- Associate's degree
- AD&D insurance
- Paid holidays
9d
IT Systems Support Analyst
NORR —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Azure
- Microsoft Outlook
- English
- Disability insurance
- Health insurance
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Client Support Analyst
Ripple —Chicago, IL
- $92,000 - $105,000 a year
- Weekends as needed
- Mid-level
- Office
- SQL
- Health insurance
- Cell phone reimbursement
Helpdesk Analyst
Trilogy Inc —Skokie, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
Quick Apply
8d
API Support Analyst I
Interactive Brokers —Chicago, IL
- $67,000 - $75,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Incident Operations Analyst
CCC Intelligent Solutions —Chicago, IL
- $70,138.85 - $98,000.00 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
- Employee stock purchase plan
- Health insurance
IT Support Analyst (Onsite - Chicago)
Maxana —Chicago, IL
- $45,000 - $60,000 a year
- Contract
- Mid-level
- Office
- Windows
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Software Support Analyst
Midtown Athletic Clubs —Chicago, IL
- $75,000 - $85,000 a year
- Part-time
- Hybrid work
- Word processing
- ERP systems
- Mid-level
Quick Apply
IT Service Analyst I
WithumSmith+Brown —Chicago, IL
- $65,000 - $70,000 a year
- Extended hours
- Mid-level
- Office
- Windows
IT Support Analyst
Proxima —Chicago, IL
- Computer science
- Azure
- Microsoft Outlook
Azure Virtual Desktop (AVD) Support Analyst
Maxana —Chicago, IL
- Contract
- Remote
- English
- Mid-level
Quick Apply
Service Desk Level 1 Analyst
DYOPATH —Oakbrook Terrace, IL
- $20 an hour
- Remote
- Computer science
- Computer Science
- Windows
- Health savings account
- Paid holidays
Quick Apply
1d
Entry Level IT Analyst
Common Goal Systems Inc. —Des Plaines, IL
- Bachelor of Science
- Office
- Analysis skills
Helpdesk Analyst
INISGHT2PROFIT —Chicago, IL
- $55,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
6d
Customer Success Services Analyst
RLDatix —Chicago, IL
- Email
- Remote
- Continuous improvement
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Analyst, IT Support
Ocean Network Express —Lombard, IL
- $50,000 - $65,000 a year
- On call
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply

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technical support analyst jobs near chicago, il

Network Operations Analyst

The Scion Group -
Chicago, IL

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Job Details

Full-time
$58,000 - $63,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

This position will be based full-time out of our corporate headquarters in Chicago, IL.

Your Opportunity

The NetOps Analyst I is an entry-level technical role responsible for monitoring, supporting, and maintaining the organization's network infrastructure across The Scion Group's corporate and property environments. This position serves as the first line of defense in identifying and responding to network-related incidents, ensuring system availability and performance.

The Analyst monitors network systems, responds to alerts, performs basic troubleshooting, and escalates issues as needed. Responsibilities also include documenting incidents, supporting network-related service requests, and assisting with routine operational tasks. This role requires strong attention to detail, adherence to processes, and the ability to operate in a fast-paced, monitoring-driven environment.

Your Responsibilities

Network Monitoring & Incident Response

Monitor network infrastructure, systems, and services using monitoring tools and dashboards.
Identify, triage, and respond to network alerts, outages, and performance issues.
Perform initial troubleshooting for connectivity issues including LAN/WAN, Wi-Fi, and ISP-related incidents.
Escalate unresolved or critical incidents to Network Engineers or Tier 2/3 support teams.

Ticket Management & Documentation

Create, update, and manage incident and service request tickets within the ticketing system.
Accurately document alerts, troubleshooting steps, actions taken, and resolution outcomes.
Maintain clear communication with stakeholders regarding incident status and updates.

Operational Support

Assist with routine network tasks such as device reboots, port checks, and configuration validation.
Support basic network changes under supervision, following change management procedures.
Help maintain network documentation, diagrams, and standard operating procedures.

Alerting & Escalation Coordination

Prioritize alerts based on severity and business impact.
Ensure timely escalation and follow-through incidents impacting critical systems.
Coordinate with internal IT teams, vendors, and service providers during outages.

Property & Infrastructure Support

Provide remote network support to corporate and property locations.
Assist in troubleshooting property-level connectivity issues including switches, access points, and firewalls.
Support onboarding of new properties by assisting with network readiness checks and monitoring setup.

Performance & Reporting

Assist in tracking network uptime, performance metrics, and recurring incidents.
Identify trends in alerts or incidents and report findings to senior team members.
Support basic reporting needs for network health and availability.

Professional Development & Best Practices

Follow established network operations procedures and escalation protocols.
Stay up to date on networking fundamentals, tools, and monitoring systems.
Participate in team meetings and continuous improvement initiatives.

The responsibilities listed above may not be all-inclusive.

What We Require

Education

Associate degree or equivalent experience in Information Technology, Networking, Computer Science, or a related field preferred.
Industry certifications such as CompTIA Network+, CCNA, or equivalent certifications are considered a plus.

Work Experience

1 to 3 years of experience in technical support, IT operations, help desk, or network support preferred.
Experience working in a customer service or support-focused environment preferred.
Experience supporting enterprise networking or wireless environments is a plus.

Specific Competencies

Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, switching, and wireless networking concepts.
Basic troubleshooting knowledge related to LAN/WAN, Wi-Fi, and internet connectivity issues.
Strong attention to detail and ability to follow operational procedures and escalation processes.
Ability to prioritize tasks and respond effectively in a fast-paced support environment.
Experience with ticketing systems and incident management processes preferred.
Familiarity with network monitoring tools and dashboards is a plus.
Ability to work independently as well as collaboratively within a team environment.
Strong organizational, documentation, and communication skills.

Operational Details

Job location is based at the Chicago Headquarters
Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
Up to 25% travel throughout the year may be required
Ability to lift up-to 50 lbs. of equipment

Your Benefits

FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Maternity Leave

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring

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Refine Your Search

technical support analyst jobs in chicago, il

Network Operations Analyst

IT Support Analyst I

ERP Support Analyst- Microsoft Dynamics Nav/Business Central

Epic Training Analyst II

Service Desk Analyst

IT Systems Support Analyst

Client Support Analyst

Helpdesk Analyst

API Support Analyst I

Incident Operations Analyst

IT Support Analyst (Onsite - Chicago)

Software Support Analyst

IT Service Analyst I

IT Support Analyst

Azure Virtual Desktop (AVD) Support Analyst

Service Desk Level 1 Analyst

Entry Level IT Analyst

Helpdesk Analyst

Customer Success Services Analyst

Analyst, IT Support

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