Top 611 Customer experience analyst Jobs in Chicago Il

Structuring Analyst SBA
Windsor Advantage —Chicago, IL
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Customer service
- Research
- Paid parental leave
- Paid holidays
Quick Apply
Senior Data Analyst - Banking & Customer Analytics
Brooksource —Chicago, IL
- $50 - $53 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Quick Apply
Digital Operations Support Analyst
Caterpillar —Chicago, IL
- $97,530 - $158,480 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health savings account
- Paid holidays
5d
Customer Success Analyst
The Chamberlain Group LLC —Oak Brook, IL
- $85,500 - $139,350 a year
- Full-time
- Mid-level
- 401(k)
Quick Apply
Business Analyst, Individual Investor
Morningstar —Chicago, IL
- $74,325 - $100,325 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Wellness program
- Paid parental leave
11d
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
5d
Pricing Analyst
Arrive Logistics —Chicago, IL
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Paid holidays
Quick Apply
Product Operations Analyst
Instawork Internal —Chicago, IL
- $80,000 - $100,000 a year
- Customer service
- SQL
- 2 years
- Health savings account
- Paid holidays
Analyst - Cargo Logistics Strategy
United Airlines —Chicago, IL
- $66,500 - $86,616 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
3d
Senior Analyst, Recruiting Operations
Harvey —Chicago, IL
- $130,000 - $180,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Associate Analyst - Operations Analytics
United Airlines —Chicago, IL
- $53,960 - $70,334 a year
- Full-time
- Hybrid work
- Office
- Finance
- SQL
- Paid holidays
- Disability insurance
2d
Data Analyst
Peak6 —Chicago, IL
- $74,277 - $103,500 a year
- Email
- Hybrid work
- Mid-level
- Office
- SQL
- Health savings account
- Health insurance
Operations Support Analyst
Coinflow —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Scripting
- Health insurance
Operations Analyst
Quanta Exchange —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Quick Apply
Sales Strategy Analyst
Salesforce —Chicago, IL
- $80,900 - $134,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Disability insurance
Revenue Analyst-Healthcare Stop Loss (Remote)
Allied Benefit Systems —Chicago, IL
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- Mid-level
- Disability insurance
- Health insurance
13d
Product Analyst
Independence Pet Group —Chicago, IL
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Finance Analyst, Geo Expansion
Google —Chicago, IL
- $116,000 - $167,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
5d
Data Analyst II
Shirley Ryan AbilityLab —Chicago, IL
- $71,200 - $124,500 a year
- Full-time
- Computer Science
- Customer service
- Adults
Quick Apply
9d
Senior Data Analyst, Customer Operations
Scribd, Inc. —Chicago, IL
- $97,000 - $146,000 a year
- Full-time
- Residential
- SQL
- Analysis skills
- Paid parental leave
- Disability insurance

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customer experience analyst jobs near chicago il

Structuring Analyst SBA

Windsor Advantage -
Chicago, IL

Quick Apply

Job Details

Full-time
$55,000 - $70,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Serving clients
Customer service
Research
Social media platforms
Bachelor's degree
Financial acumen

Full Job Description

About Us
Windsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

With more than 150 years of cumulative SBA lending experience, cutting edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government guaranteed lending initiative.

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Position Purpose

This position will play a key role in supporting Windsor's BankLink platform, the broker- and borrower-facing intake system for structuring debt solutions across Windsor's 100+ lender network. The Analyst will focus on intake and support activities, including gathering and reviewing borrower and broker information, entering and maintaining records in CRM and BankLink, assisting in the structuring of opportunities, and coordinating with team members to ensure smooth handoff to lenders and the Windsor Credit and Closing teams. This position emphasizes accuracy, efficiency, and responsiveness in handling incoming leads and supporting the VP and team in driving successful placements.

Position Responsibilities

Support the intake of borrower and broker opportunities through the BankLink platform, ensuring accurate and timely data entry.
Review and validate borrower application materials and supporting documentation for completeness prior to structuring.
Maintain and update CRM and BankLink records, including leads, opportunities, accounts, and contacts.
Assist the Vice President in preparing structured debt opportunities for lender review, including gathering financials and borrower details.
Coordinate with internal team members to ensure efficient handoff of structured opportunities to Windsor's lending partners.
Conduct preliminary research and analysis on applicants, markets, and referral sources to support intake and structuring activities.
Monitor pipeline activity, provide status updates, and flag issues or gaps in borrower submissions.
Provide administrative support for reporting, scorecards, and performance tracking related to intake and structuring.
Uphold KPIs related to accuracy, turnaround time, and responsiveness in managing incoming opportunities.

Minimum Education & Experience

Bachelor's degree in marketing, business administration, communication, or other related area.
0-3 years related experience in finance, credit, sales, marketing, or similar industry.
Experience in a credit structuring or closing role at a banking or financial institute preferred.

Technical Knowledge and Skills

Must have a thorough knowledge of principles and methods of selling.
Ability to design, implement and monitor effective marketing strategies.
Knowledge of principles and processes for providing excellent customer and personal services.
Ability to close business proposals.
Working knowledge of all mediums of social media and other related marketing software.
Strong communication and negotiating skills.
Basic credit acumen
Strong organizational skills and the ability to multitask.
Personable nature & Positive attitude.
Proficiency in Microsoft Office Suite.

Compensation

Base Salary Range: $55,000 - $70,000 annually / hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

This role is expected to work full-time in office. This role is based in our Chicago office location.

Why Join Us?

Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Windsor Advantage LLC is an E-Verify, Affirmative Action and Equal Opportunity Employer.

Quick Apply

Refine Your Search

customer experience analyst jobs in chicago il

Structuring Analyst SBA

Senior Data Analyst - Banking & Customer Analytics

Digital Operations Support Analyst

Customer Success Analyst

Business Analyst, Individual Investor

Digital Tech Support Analyst

Pricing Analyst

Product Operations Analyst

Analyst - Cargo Logistics Strategy

Senior Analyst, Recruiting Operations

Associate Analyst - Operations Analytics

Data Analyst

Operations Support Analyst

Operations Analyst

Sales Strategy Analyst

Revenue Analyst-Healthcare Stop Loss (Remote)

Product Analyst

Finance Analyst, Geo Expansion

Data Analyst II

Senior Data Analyst, Customer Operations

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