Top 3940 customer service supervisor Jobs in chicago il

Assistant Director/Program Manager of ERSEA & Family Support Services
Henry Booth House —Chicago, IL
- From $83,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Patient Financial Supervisor
JACKSON PARK HOSPITAL AND MEDICAL CENTER —Chicago, IL
- $24 - $28 an hour
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor
The Laramar Group LLC —Chicago, IL
- $26 - $30 an hour
- Weekends as needed
- Inventory management
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
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Regional Service Manager
Socomec, Inc. —Chicago, IL
- $100,000 - $125,000 a year
- Weekends as needed
- Hybrid work
- 7 years
- Up to 50% travel
- Hospital
- Dental insurance
- 401(k)
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5d
Bilingual Call Center Representative (French Speaking)
Midtown Athletic Clubs —Chicago, IL
- $26.50 an hour
- Weekends as needed
- Hybrid work
- High school diploma or GED
- 4 years
- Entry level
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Call Center Rep (Remote)
City Colleges of Chicago —Chicago, IL
- $47,573.54 - $49,952.22 a year
- Weekends as needed
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Tuition reimbursement
- 403(b)
4d
Customer Success Advocate - US Remote
Motorola Solutions —Chicago, IL
- $90,000 - $100,000 a year
- Full-time
- Remote
- Up to 50% travel
- 3 years
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
Customer Service Associate I
Dollar Tree —Chicago, IL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Representative III
OAK PARK VILLAGE OF —Oak Park, IL
- $24 - $36 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
7d
Customer Service Representative
PLS —Chicago, IL
- $16.60 - $18.60 an hour
- Weekends as needed
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Team Lead
Louis Vuitton —Chicago, IL
- $30 - $37 an hour
- Full-time
- Mid-level
- Business development
- Mentoring
- Disability insurance
- Health insurance
Customer Success Manager, Tier 2 (Central)
Eltropy Inc. —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
Customer Service Associate I
Family Dollar —Chicago, IL
- $16.60 - $17.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Supervisor-Chicago Oak Street Flagship
SKIMS —Chicago, IL
- $31 an hour
- Overtime
- Mid-level
- Supervising experience
- Retail management
- Paid parental leave
- Health insurance
Quick Apply
Budtender / Customer Service Representative
Guaranteed Dispensary —Chicago, IL
- $20 - $25 an hour
- Part-time
- Hospitality
- In-person
- Communication skills
- Employee discount
- Flexible schedule
Quick Apply
11d
Front Desk Supervisor
The Westin Michigan Avenue Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- Mid-level
- Hotel
Quick Apply
Part Time Patient Customer Service Representative
R1 RCM, Inc. —Chicago, IL
- $16.12 - $23.21 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Front Desk Supervisor
Kimpton Hotels & Restaurants —Chicago, IL
- $24.50 an hour
- Weekends as needed
- Inventory control
- Mid-level
- Hotel
Quick Apply
Supervisor Office Administrator
HNTB Corporation —Chicago, IL
- $35.78 - $67.08 an hour
- Full-time
- Mid-level
- Office
- 8 years
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Assistant Director/Program Manager of ERSEA & Family Support Services

Henry Booth House
Chicago, IL

Quick Apply

Job Details

Full-time
From $83,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Strategic management
Program management
Microsoft Excel
Microsoft Outlook
Data analysis reporting
Team supervision
Social service program performance evaluation
Program development
Coaching
Strategic planning in education
Social service program staff supervision
Early childhood education
Performance Reporting
Student information system
Performance management
Master's degree
Team development
Driver's License
Cultural competency
Bachelor's degree
Data management
Calendar management
Admissions and enrollment management
Data analytics
SharePoint
Managing budgets as an executive education administrator
Management reporting
Root cause analysis
Education and development budget management
Social service program planning

Full Job Description

Position Summary:

Responsible for implementing the process of ongoing monitoring and continuous improvement for achieving program goals to ensure child safety and the delivery of effective, high-quality program services. The optimal candidate will have a proven record of accomplishment in delivering high-quality performance outcomes in alignment with the Head Start Performance Standards, Head Start Act, FA-1/FA-2 protocols, Chicago Early Learning Standards, licensing requirements, and industry best practices. This leader must be passionate about closing the opportunity and achievement gap for our most vulnerable, at-risk children and families across Chicago communities. The candidate must be committed to achieving operational excellence programs ensuring our children meet their developmental milestones and our families measurably improve the quality of their lives.

The chosen candidate must demonstrate prior proficiency in coaching, managing and leading multiple program teams. The candidate will be responsible for providing oversight and management in ensuring compliance within two directly operated centers and 27+ community partner centers. This leader will be the champion of ensuring the agency’s compliance with high-quality program performance in ERSEA, Family Community Engagement & Community Partnership management systems

Duties and Responsibilities:

Responsible for providing oversight and management of the ERSEA, Parent Family Community Engagement Framework at all centers
Will ensure a system of monitoring and compliance with the agency’s standards for ERSEA/FCE
Responsible for the agency’s performance in the implementation of the parenting curriculum and supplemental curriculum to boost parent engagement
Will ensure compliance with all funder requirements and regulations (DCFS, DFSS, OHS)
Will develop, implement, analyze and manage macro-level data analysis of the program’s performance in ERSEA/FCE content areas, and provide evidence-based recommendations to reduce (attendance, enrollment, recruitment, family services) gaps in program services, and non-compliances.
Will develop and lead an advisory committee to support families, promote peer-to-peer interactions, and for parents to receive more intentional family support.
Responsible for managing ERSEA/FCE Supervisors
Support the ERSEA/FCE Supervisors with shadowing the ERSEA/FCE team, professional development, and ensuring that the ERSEA/FCE Coordinators and FSW team are providing support services in accordance with HBH’s standards of quality.
Will complete and report the agency’s enrollment in the Head Start Enterprise System, complete the Center’s report, and ensure all data-management systems are updated to reflect actual children’s slot allocation, classrooms, and centers.
Responsible for the agency’s completion of the quinquennial and annual update of the Community Assessment
Will lead and coordinate strategic planning to inform the agency’s slot allocation, over-income, transitions, and annual roll-over process
Will lead and complete the annual submission of the agency’s PIR
Will serve as a COPA super-administrator & admin contract for other ERSEA/FCE related data systems
Will manage program recruitment efforts and internal referrals
Supports program services and plays a key role in integrating and coordinating cross-functional communication among teams and individuals responsible for ERSEA/ Family and Community Engagement.
Develops strong relationships with a team of cross-functional leaders to implement a family and community engagement strategy, aiming to cultivate a network of Chicago-wide stakeholders who value and support these initiatives.
Will spearhead the development of a strong male-engagement program, and identify if there are other subgroups that require targeted support
Will assist in the management of the agency’s program calendar and planning calendar.
Will lead and manage the standardization of program hours, parent handbooks, and any global systems that impact ERSEA/FCE
Responsible for managing positive, productive relationships with our funders, peers, HBH Board of Directors, and other external stakeholders as applicable. Represents HBH at all federal, state, local meetings, conferences, events, advisory boards, Parent Policy Committee, and Health Services Advisory Committee
Will ensure all vulnerable families are receiving services, and timely referrals
Develop community partnerships that meet the needs of enrolled children and families
Will ensure the health and safety of all program participants by following and implementing the training provided in Active Supervision, Culture of Safety, Mandated Reporter, and the agency’s Standard of Conduct.
Responsible for maintaining a working knowledge of all HS Management Systems.
Will assist with the coordination and functions (scheduling, completing minutes, completing recaps) of all delegated program management meetings.
Will perform other duties as assigned.

Education and Skills Required

Advanced degree in early childhood education (ECE), Child Development or a related field- Bachelor's required, Master's preferred
A minimum of 5-7 years in leading, managing, and professionally developing large ECE program teams. Experience in managing community partner programs preferred.
Must have the skills and demonstrated knowledge of ERSEA/FCE Management Systems (Enrollment, Recruitment, Selection, Eligibility, Attendance, and Family Community Engagement)
A proven track record in planning and achieving program, budget, and human resource goals in Head Start, Early Head Start and state-funded programs
A working knowledge of ECE theories and best practices for developmentally appropriate child development
A working knowledge of social services in Chicago and the surrounding suburban communities
A proven track record of high standards relative to professional conduct, reliability, attendance and reputation
A demonstrated proficiency in oral and written communication
A demonstrated proficiency in the Microsoft suite of applications including Word, Excel, Outlook, PowerPoint, and SharePoint.
A working proficiency in COPA and TS-Gold (Smart Teach)
A demonstrated competency in the development, monitoring, tracking, reporting, and analysis of data
Execution and results-driven
Resilient and deadline-driven
Strong interpersonal, communication and presentation skills
Charismatic, compassionate, competitive, and culturally competent
Strategic thinker and root cause problem solver
A passion for our HBH mission, vision, strategic goals, and operational excellence
Must have ongoing, daily access to your own insured vehicle a valid driver’s license

Pay: From $83,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Education:

Master's (Preferred)

Ability to Commute:

Chicago, IL 60616 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in chicago il

Assistant Director/Program Manager of ERSEA & Family Support Services

Patient Financial Supervisor

Maintenance Supervisor

Regional Service Manager

Bilingual Call Center Representative (French Speaking)

Call Center Rep (Remote)

Customer Success Advocate - US Remote

Customer Service Associate I

Customer Service Representative III

Customer Service Representative

Team Lead

Customer Success Manager, Tier 2 (Central)

Customer Service Associate I

Supervisor-Chicago Oak Street Flagship

Budtender / Customer Service Representative

Front Desk Supervisor

Part Time Patient Customer Service Representative

Front Desk Supervisor

Supervisor Office Administrator

Senior Customer Success Manager

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