Top 332 Guest services ambassador Jobs in Chicago Il

Service Stylist / Guest Service Ambassador
The Langham Chicago —Chicago, IL
- $20.45 - $25.56 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Quick Apply
3h
(PT) Agent Front Desk
InterContinental —Chicago, IL
- $26.24 - $28.42 an hour
- Part-time
- Sales
- Writing skills
- Basic math
14d
Guest Ambassador (Huntington Bank Pavilion)
Live Nation —Chicago, IL
- $17.05 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Fair chance
Brand Ambassador - Event Staff
MakeLab Studio —Chicago, IL
- $25 an hour
- 8 hour shift
- Organizational skills
- Entry level
- Under 1 year
Quick Apply
2d
Office Coordinator
Adyen —Chicago, IL
- $72,000 - $90,000 a year
- Mid-level
- Office
- Fair chance
(PT) Center Court Host
InterContinental —Chicago, IL
- $25.87 - $28.03 an hour
- Part-time
- Hotel
- Travel
- Restaurant
2d
Concierge Response Ambassador- Open Availability- $23HR
MFort Security Services —Chicago, IL
- $23 - $24 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Residential
Quick Apply
Workplace Experience Ambassador
Cushman & Wakefield —Chicago, IL
- $28.05 - $33.00 an hour
- Part-time
- Mid-level
- Office
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
11d
Client Experience & Events Coordinator
Krueger International Incorporated —Chicago, IL
- $28 - $34 an hour
- Full-time
- Organizational skills
- Business Administration
- Budgeting
- Paid holidays
- Disability insurance
Quick Apply
2d
Guest Experience Ambassador - Soldier Field
Legends Global —Chicago, IL
- $18 an hour
- Part-time
- Communication skills
- Outdoor work
- Entry level
Executive Director, Community Hub
YMCA of Metropolitan Chicago —Chicago, IL
- $90,000 - $120,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Paid holidays
- Dental insurance
Quick Apply
Ambassador - Museum Guest Experience
WNDR Museum —Chicago, IL
- $17 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Cash register
Guest Service Agent
Xtreme Xperience —Chicago, IL
- $40,000 a year
- Weekends as needed
- Hybrid work
- Office
- Travel
- In-person
- Health insurance
- Dental insurance
Quick Apply
Executive Director, Community Hub
YMCA —Chicago, IL
- $90,000 - $120,000 a year
- Spanish
- Management
- English
8h
Door Staff / Concierge / Customer Service
Semper Fi Doorman, Inc. —Chicago, IL
- $17 - $19 an hour
- Part-time
- Residential
- Entry level
- Paid training
Quick Apply
Meeting & Events Sr Coordinator - Chicago, IL
CBRE —Chicago, IL
- $59,000 - $64,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Café Ambassador- State Street
Capital One —Chicago, IL
- Weekends as needed
- Google Workspace
- High school diploma or GED
- Fair chance
- Paid parental leave
- Disability insurance
Concierge
milk + honey —Chicago, IL
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Ability to stand for extended periods
- AD&D insurance
- Health insurance
Quick Apply
7d
Workplace Services Assistant
Box —Chicago, IL
- $41,000 - $55,000 a year
- Office
- Administrative experience
- Bachelor's degree
Starbucks Barista
InterContinental —Chicago, IL
- $24.12 - $26.12 an hour
- Basic math
- Hotel
- Travel

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guest services ambassador jobs near chicago il

Service Stylist / Guest Service Ambassador

The Langham Chicago -
Chicago, IL

Quick Apply

Job Details

Full-time
$20.45 - $25.56 an hour
3 hours ago

Benefits

Free parking
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Paid sick time
Pet insurance

Qualifications

Visitor query response
Passenger baggage assistance
Client inquiry handling
Employee relationship building
Answering guest questions
Relationship management

Full Job Description

Perks

Medical, Dental, Vision, 401K

PRIMARY OBJECTIVE OF POSITION:

Represents hotel to arriving/departing guests and visitors alike. Acknowledges, welcomes and departs all guests/visitors by escorting them to appropriate areas / colleagues in the lobby and/or other areas within the hotel.

Greets and recognizes arrivals and departures of repeat guests and VIPs. Makes them feel as if they are at home by extending a warm and sincere welcome with a personalized approach. Service Stylist/Guest Service Ambassador always maintains a high level of engagement for all guests.

RESPONSIBILITIES AND JOB DUTIES:

Maintain knowledge of:
- Daily arrivals and departures of repeat guests and VIP’s and their expected arrival/departure times.
- Maintain knowledge of scheduled daily activities.
- Must have a general knowledge of:
  - Hotel product
  - Room types
  - All food and beverage outlets
  - Chuan Spa
  - Flavors of Langham
  - The Club Lounge
- Escort each arriving guest from the front entrance to the Reception Desk.
- Greeting the guests with genuine warmth and enthusiasm upon arrival, ensuring that their check-in experience is seamless, efficient, and personalized by obtaining each arriving guest name – introducing him/her to the front desk agent ready to assist him/her with check-in, using the name of the guest and the guest reception agent.
- Acknowledge and recognize repeat guests and VIP’s arriving and provide a professional and warm welcome by using the guest’s name.
- Acknowledge and recognize repeat guests and VIP’s departing and provide a professional and fond farewell by using the guest’s name.
- Warmly and sincerely provide bid farewell to departing guests and visitors – escort each departing guest from the Reception Desk or Lobby to the Hotel front entrance area.
- To be able to identify and recognize guests who are accommodated on the Club Floor.
- Service Stylist/Guest Service Ambassador is fully versed in the FORBES service standards.
- Engage with guests throughout their stay to understand their preferences, needs, and expectations - use this information to tailor services and experiences that enhance their visit.
- Maintain contact with in-house guests to build a personal relationship with each guest.
- Listen to guest’s requests with warmth, care and empathy and record preferences – specifically VIP guests.
- Assist with the Cinema suite requests and Kids suite escorting requests.
- Provide personalized attention to VIPs, repeat guests, and loyalty program members, ensuring their preferences are noted and prioritized – go above and beyond to ensure a memorable and personalized experience.
- Coordinate with housekeeping and other departments to ensure that guest rooms are ready upon arrival and reflect their specific requests - arrange for special in-room amenities, such as welcome gifts, and personal touches.
- Assisting the bell team with managing the Q-rooms and organizing/delegating luggage delivery during peak check-in/out times to ensure luggage is delivered/retrieved within 10min of checking in/out.
- The Service Stylist/Guest Service Ambassador is expected to be mobile throughout the Hotel and between multiple floors.

SPECIAL SKILLS REQUIRED:

Ability to accurately understand guest inquiries and provide responses.
Ability to focus attention on guests’ needs and wishes.
Ability to prioritize and organize.
Ability to think promptly and make appropriate judgments.
Ability to work well under pressure of arrivals and departures of guests and visitors.
Ability to exert physical effort in opening Hotel Entrance doors and assisting guests with luggage while escorting them in the Hotel Front Entrance and Lobby areas.
Ability to remain stationary at assigned post.
Ability to maintain positive relations and work cohesively with co-workers and management as part of a team.
Ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual interests, preferences, needs and wishes.
Ability to proactively anticipate and comply with guests’ needs and wishes.

EDUCATION REQUIRED:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

EXPERIENCE REQUIRED:

Experience in the hospitality industry in a similar position.
Previous guest relations training and/or experience preferred.

LICENSES OR CERTIFICATES:

None needed.

SALARY RANGE:

$20.45 - $25.56/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/

Quick Apply

Refine Your Search

guest services ambassador jobs in chicago il

Service Stylist / Guest Service Ambassador

(PT) Agent Front Desk

Guest Ambassador (Huntington Bank Pavilion)

Brand Ambassador - Event Staff

Office Coordinator

(PT) Center Court Host

Concierge Response Ambassador- Open Availability- $23HR

Workplace Experience Ambassador

Client Experience & Events Coordinator

Guest Experience Ambassador - Soldier Field

Executive Director, Community Hub

Ambassador - Museum Guest Experience

Guest Service Agent

Executive Director, Community Hub

Door Staff / Concierge / Customer Service

Meeting & Events Sr Coordinator - Chicago, IL

Café Ambassador- State Street

Concierge

Workplace Services Assistant

Starbucks Barista

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