Job Description
Location Details: On Site Position located at 601 N. Union Ave, Chicago, IL 60654 or 626 E. 111th Street, Chicago, IL 60628.
Position Schedule/Shift:
Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.
Position Summary:
Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.
Key Responsibilities:
- Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
- Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
- Safely tow disabled vehicles following established procedures and towing guidelines.
- Verify AAA membership and deliver outstanding customer service during every interaction.
- Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
- Maintain a clean and professional service vehicle.
- Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
- Accurately document daily activities, service calls, vehicle logs, and receipts.
- Maintain DOT certification and an acceptable driving record.
- Achieve goals related to member satisfaction, safety, productivity, and battery services.
- Support community and special AAA events as needed.
Qualifications:
Required
- High school diploma or GED.
- Valid state driver's license with minimal driving infractions/incidents.
- Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).
- Strong customer service skills with the ability to communicate effectively and professionally.
- Ability to work independently and make sound decisions in the field.
- Comfortable using GPS, mobile technology, tablets, and electronic applications.
- Ability to lift and move items weighing up to 75 pounds.
- Ability to read and interpret roadside service procedures and member benefits.
- Basic math and recordkeeping skills.
- Ability to successfully complete AAA training programs.
- Commitment to safety and teamwork.
- If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
Preferred
- Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
- Previous tow truck driving experience.
- Experience operating wheel-lift, flatbed, or dolly towing equipment.
- Commercial driving experience.
- Automotive knowledge or mechanical aptitude
- Must be 21 years of age or older.
Work Environment:
This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
- Hourly rates starting at $24.00 per hour (rate may vary by location and experience).
- Overtime opportunities paid at time-and-a-half.
- Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
- $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**
- $250 Quarterly Perfect Attendance Bonus.
- Fully paid training to help you build the skills needed for success.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
Financial Protection & Insurance
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
Retirement & Savings
- 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
- Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
Additional Perks
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Insurance requires applicants to be 21 years or older. Are you 21 years of age or older?
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Chicago, IL 60654 (Required)
Work Location: In person
