Top 5 Helpdesk technician Jobs in Chico, Ca

Help Desk & Documentation Technician
ShaferTech —Chico, CA
- $19 - $25 an hour
- Overtime
- Clean driving record
- Office
- Windows
- Paid time off
- Referral program
Quick Apply
10d
H.I.S. Help Desk Tech.
Oroville Hospital —Oroville, CA
- $25.83 - $34.71 an hour
- Per diem
- Computer literacy
- Windows
- High school diploma or GED
Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets
KALESTA HEALTHCARE GROUP LLC —Chico, CA
- $35 - $50 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Help Desk Technicians handle Tier 1 help desk escalations and respond to requests for technical assistance in person, via phone, and electronically regarding…
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Help Desk & Documentation Technician

ShaferTech
Chico, CA

Quick Apply

Job Details

Part-time
$19 - $25 an hour
10 days ago

Benefits

Paid time off
Referral program

Qualifications

Windows
Customer relationship management (CRM) systems (technically supported)
CompTIA Network+
Computer networking
CompTIA A+

Full Job Description

Help Desk & Documentation Technician

We’re a small, tight-knit IT services company in Chico looking for our next teammate — someone who loves solving problems, is great with people, and is eager to learn and grow. This is a rare chance to get in early with a growing team, learn a ton, and grow fast. We’re starting this role part-time, with real potential for it to grow into a full-time position as we do.

Who we are

ShaferTech is a boutique managed IT services provider serving businesses across Northern California. We keep our clients’ technology running smoothly by providing everything from day-to-day support to network management, to building and maintaining their websites.

The role

You’ll be the friendly first point of contact for our clients — the person who picks up the phone, answers the email, and makes sure problems get solved. Day to day, you’ll triage incoming tickets, provide phone and email support, keep our documentation accurate and up to date, and occasionally head out to a client’s office for hands-on help. It’s a role where no two days look exactly the same, and where the better you get, the more you’ll take on.

What you’ll do

Triage incoming support tickets and make sure each one gets to the right place, fast
Provide friendly, patient phone and email support to our clients
Troubleshoot everyday issues - Windows, Microsoft 365, email, printers, accounts, and more
Handle user onboarding and offboarding using our documented, repeatable processes
Keep our documentation clean and current, and turn solved problems into reusable knowledge
Make occasional in-person visits to client offices in our service area for hands-on support
Make good use of your tools to work efficiently and deliver great support

What we’re looking for

Solid tech fundamentals: you’re comfortable troubleshooting Windows and the Microsoft 365 basics (users, passwords, licenses, email), and you can walk a non-technical person through a fix over the phone
Great with people: calm, patient, and genuinely enjoy helping folks who aren’t technical; clear and professional in writing and on the phone
Comfortable with AI: you use AI tools in your work and, just as importantly, know when to trust them and when to double-check
Organized and self-directed: you keep good notes and don’t need to be told twice to update documentation
Eager to learn: you’re the type who teaches yourself new things and wants to grow into higher-level technical work
Dependable and local: you’ll be based in our Chico office and able to make occasional client visits (reliable transportation and a clean driving record)
Available and flexible: you can work at least 3 days a week within our core hours (Monday–Friday, 8am–5pm), and you’re willing to pitch in with occasional overtime or off-hours support, including some evenings and weekends, when a client needs it

Bonus points

Previous help desk, MSP, or IT support experience (even part-time, internship, or campus IT)
Familiarity with RMM/PSA or documentation tools
Basic networking knowledge
An IT certification (CompTIA A+, Network+, or similar) — nice to have, not required

Why you’ll like working here

You’ll learn faster here than almost anywhere else. You’ll work directly with experienced people who are happy to mentor you, on a team that’s genuinely excited about where technology is headed. We’ll invest in your growth - there’s a clear path from this role into higher-tier technical work and, as we grow, toward full-time hours. We’re the kind of place that rewards people who step up, and you’ll come away with skills that keep you ahead of the curve.

Pay: $19.00 - $25.00 per hour

Benefits:

Paid time off
Referral program

Work Location: In person

Quick Apply

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helpdesk technician jobs in chico, ca

Help Desk & Documentation Technician

H.I.S. Help Desk Tech.

Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets

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