Top 2 Customer support & client services managers Jobs in Chillicothe, Oh

Field Service Manager
InfoSight Corporation —Chillicothe, OH
- $70,000 - $90,000 a year
- Full-time
- Clean driving record
- 5 years
- Engineering
- Health savings account
- Health insurance
Quick Apply

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Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply

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Field Service Manager

InfoSight Corporation
Chillicothe, OH

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Engineering
Technical support
Managing clients in a customer support role
Driver's License
Supervising experience
Technical customer support solution
Business
Associate's degree
General management
Mechanical troubleshooting

Full Job Description

The Field Service Manager is responsible for overseeing the day-to-day operations of the field service team to ensure high levels of customer satisfaction, efficient service delivery, and compliance with safety and operational standards. This position leads a team of field technicians, coordinates service schedules, and works closely with other departments to ensure quality and timely support to clients.

Key Responsibilities:

Manage and lead field service technicians, including scheduling, performance evaluations, training, and development.
Coordinate and oversee the installation, maintenance, and repair of equipment or systems at customer sites.
Monitor service performance metrics and implement process improvements to increase efficiency and customer satisfaction.
Serve as a primary point of contact for escalated customer service issues or complex technical problems.
Ensure compliance with company policies, safety protocols, and industry regulations during all field operations.
Collaborate with sales, engineering, and production teams to align service offerings with customer needs.
Track service requests, expenses, and technician productivity using service management software.
Develop and maintain strong customer relationships through regular communication and service follow-ups.
Prepare reports on service activities, customer issues, and field staff performance for upper management.
Participate in budget planning, resource allocation, and equipment procurement as needed.

Qualifications:

Associate or Bachelor’s degree in Engineering, Business, or related field preferred.
5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or managerial capacity.
Excellent leadership, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel frequently to customer sites as needed.
Valid driver’s license and clean driving record.

Preferred Skills:

Experience managing remote or geographically dispersed teams.
Knowledge of CRM or ERP systems.
Familiarity with lean service processes or Six Sigma principles.
Strong troubleshooting and problem-solving skills.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Experience:

Supervisor : 2 years (Required)

Work Location: In person

Quick Apply

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customer support & client services managers jobs in chillicothe, oh

Field Service Manager

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