Customer Service Representative I
WESTERN GROWERS GROUP —Irvine, CA
- $35,288.32 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
Customer Service Representative I
WESTERN GROWERS ASSURANCE TRUST —Irvine, CA
- $35,288.33 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
10d
Hybrid Bilingual Customer Service Specialist, I
Carrington Mortgage Holdings —Orange, CA
- $22 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Customer Service Representative
Kapsch TrafficCom USA Inc. —Corona, CA
- $17.50 - $22.00 an hour
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Part-Time Call Center Delivery Support
OST —Riverside, CA
- $18 - $20 an hour
- Part-time
- Spanish
- Analysis skills
- Fair chance
- Paid time off
- Flexible schedule
Quick Apply
6d
Customer Service Rep, Covered California
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Tuition reimbursement
- Paid time off
4d
Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
5d
Customer Service Representative
Kapsch TrafficCom AG —Corona, CA
- $17.50 - $22.00 an hour
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Health insurance
- 401(k)
Customer Service Representative I (CSR I) - Paid Training
Call the Car —Diamond Bar, CA
- $19 - $20 an hour
- Weekends as needed
- Computer literacy
- Criminal background check
- Travel
- Paid training
- AD&D insurance
Quick Apply
5d
Customer Service Representative
Service Champions —Chino, CA
- $20 - $24 an hour
- Spanish
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Success Specialist - Canada
ADB Safegate —Ontario, CA
- Mid-level
- High school diploma or GED
- 2 years
Call Center Agent
Synovation Medical Group —Rancho Cucamonga, CA
- Full-time
- Spanish
- Microsoft Outlook
- English
Member Liaison Specialist (Customer Service)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Tuition reimbursement
- Paid time off
Patient Access Representative
California Sports and Spine Center —Rancho Cucamonga, CA
- $20 - $23 an hour
- Full-time
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
12d
Business Development Center (BDC) Representative
Fontana Chrysler, Dodge, Ram, Jeep —Fontana, CA
- $20 - $25 an hour
- Full-time
- Bilingual
- Background check
- Sales
- Wellness program
- Paid holidays
Quick Apply
10d
IN-OFFICE Customer Service Agent Representative
Riman Inc —Irvine, CA
- $47,000 - $50,000 a year
- Full-time
- Computer skills
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Insurance Sales Representative
Allstate Insurance —Pasadena, CA
- From $45,000 a year
- Full-time
- Spanish
- Sales
- English
- Paid holidays
- 401(k)
Quick Apply
Customer Service Representative (Bilingual Korean)
Clever Care Health Plan —Arcadia, CA
- $20 - $23 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
9d
Customer Service (Bilingual English/Chinese)
Mega Logistic Inc. —City of Industry, CA
- From $21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Representative Bilingual - Spanish
Sonus Hearing Care Professionals —Westminster, CA
- $18 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for bilingual call center representative in chino, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual call center representative jobs near chino, ca

Business Development Center Representative jobs in Fontana, CA

Customer Service Representative jobs in Diamond Bar, CA

Customer Service Representative jobs in Orange, CA

Customer Service Representative jobs in Corona, CA

Customer Service Representative jobs in Westminster, CA

Patient Access Representative jobs in Rancho Cucamonga, CA

Call Center Representative jobs in Riverside, CA

Customer Service Representative jobs in Irvine, CA

Customer Service Representative jobs in Arcadia, CA

Call Center Representative jobs in Rancho Cucamonga, CA

Insurance Agent jobs in Pasadena, CA

Customer Service Representative jobs in Chino, CA

Software Sales Representative jobs in Dallas, TX

Patient Access Representative jobs in Orlando, FL

Business Development Center Representative jobs in Winter Garden, FL

Learning Development jobs in Columbus, OH

Human Development jobs in Remote

Business Development Center Representative jobs in The Woodlands, TX

Business Development Center Representative jobs in Huntington, NY

Customer Service Representative jobs in Youngstown, OH

Customer Service Representative I

WESTERN GROWERS GROUP
Irvine, CA

Quick Apply

Job Details

Full-time
$35,288.32 - $45,874.31 a year

Qualifications

English
Research
Negotiation

Full Job Description

Job Description Summary

Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims from members, providers and employers in a confidential, professional, and ethical manner. The incumbent will also research and analyze data to address standard operational challenges and issues within the Customer Service department.

Duties And Responsibilities

Customer Advocate

Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner.
Analyze problems and provide information/solutions.
Research and resolve aged Customer Service open calls within company standards.
Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information with proficiency and skills.
Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Be accountable when you uncover an issue or trend by helping to assess and report its impact, making improvements, and course-correcting along the way.
Follow quality guidelines to provide exceptional customer support and ensure scores meet or exceed expectations.

Call Center Support

Accurately document database activity and customer interaction for tracking and analysis to identify trends and address operational and service issues.
Research and analyze data to address standard operational challenges and customer service issues.
Provide customers with requested information, including difficult and upset customers.
Meet or exceed all department and performance service metrics.
Communicate with the appropriate departments and identify service issues.
Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.

Other

Maintain regular attendance per employee handbook guidelines.
Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating a positive impact, and being diligent in delivering results.
Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
All other duties as assigned.

Physical demands/Work Environment

The physical demands and work environment described here represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.

Qualifications

High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
Knowledge of Health Benefits and eligibility preferred.
Good communication and telephone skills with a very clear and concise speaking voice.
Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
Moderate keyboarding skills including proficiency with database management.
Proficient organizational and time management skills.
Adaptive in constantly changing environment.
Skilled in researching and resolving standard technical issues or client problems as they arise.
Good judgement, negotiation abilities and capacity to work with minimal supervision.
Capable to learn and understand company’s end-user software programs.
Ability to meet or exceed departmental service metrics.
Fluent in English (oral and written) required. Bilingual in Spanish preferred.
Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
Home router with wired Ethernet (wireless connections and hotspots are not permitted).
A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
A functioning smoke detector, fire extinguisher, and first aid kit on site.

Quick Apply

Refine Your Search

bilingual call center representative jobs in chino, ca

Customer Service Representative I

Customer Service Representative I

Hybrid Bilingual Customer Service Specialist, I

Customer Service Representative

Part-Time Call Center Delivery Support

Customer Service Rep, Covered California

Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)

Customer Service Representative

Customer Service Representative I (CSR I) - Paid Training

Customer Service Representative

Customer Success Specialist - Canada

Call Center Agent

Member Liaison Specialist (Customer Service)

Patient Access Representative

Business Development Center (BDC) Representative

IN-OFFICE Customer Service Agent Representative

Insurance Sales Representative

Customer Service Representative (Bilingual Korean)

Customer Service (Bilingual English/Chinese)

Customer Service Representative Bilingual - Spanish

I want to receive the latest job alert for bilingual call center representative in chino, ca

Related Searches

Explore jobs in more locations

Job Description Summary

Duties And Responsibilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected