Top 102 Guest service agent Jobs in Chino Ca

Front Desk Agent
Residence Inn Ontario —Ontario, CA
- $18 - $19 an hour
- Computer literacy
- Residential
- Hotel
Guest Service Agent
Hilton —Ontario, CA
- $18.50 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
9d
Front Desk Agent
Sanctity Hotel Rancho Cucamonga (Hilton Tapestry Collection) —Rancho Cucamonga, CA
- $17.50 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
Quick Apply
8d
Front Desk - Guest Service Agent (Full Time) - TownePlace Suites Ontario Airport
WS Management —Rancho Cucamonga, CA
- $16.89 - $18.00 an hour
- Weekends as needed
- No high school diploma
- Hotel
- Accounting
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Supervisor
Ontario Airport Hotel & Conference Center —Ontario, CA
- $20.00 - $26.50 an hour
- Full-time
- Mid-level
- Hotel
- Supervising experience
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
Rebel Hotel Company —Ontario, CA
- Full-time
- Hotel
- Assembly
- Entry level
Quick Apply
Front Desk Agent
Comfort Inn and Suites —Ontario, CA
- From $16.90 an hour
- Part-time
- Hospitality
- Customer service
- English
- 401(k)
- Employee discount
Quick Apply
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Front Desk Guest Service Agent
Sunway (USA) Investment Group LLC —Ontario, CA
- $16.90 - $18.00 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Employee discount
- Flexible schedule
Quick Apply
11d
Hotel Night Auditor - Part Time
City Express by Marriott —Rancho Cucamonga, CA
- $16.90 - $17.50 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
9d
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $25.78 - $26.78 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Part-Time Front Desk Agent
Hilton Garden Inn Irvine —Irvine, CA
- $20 - $21 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
- Paid holidays
- Paid sick time
Quick Apply
Guest Service Agent - Hilton Irvine Orange County Airport
Hilton —Irvine, CA
- $21.60 - $27.00 an hour
- Full-time
- Hotel
- Entry level
2d
Guest Service Agents at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $21.36 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Organizational skills
- 1 year
Quick Apply
Night Auditor
Rancho Cucamonga Courtyard by Marriot —Rancho Cucamonga, CA
- $17.90 - $19.00 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Hotel Front Desk Agent
Fairfield Inn by Marriott —Rancho Cucamonga, CA
- $16.90 - $17.50 an hour
- Part-time
- Sales
- Hotel
- Cleaning
- Employee discount
- Flexible schedule
Quick Apply
8d
Membership and Front Desk Coordinator
The Inland Gateway Association of REALTORS(R) —Corona, CA
- $20 - $23 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Brea Residence Inn by Marriott —Brea, CA
- $17.00 - $19.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
2d
Front Office Agent
Pacific Palms Resort —City of Industry, CA
- $18 an hour
- Full-time
- Basic math
- Organizational skills
- Ability to stand for extended periods
Quick Apply
Front Desk Agent
Columbia Hospitality Inc —Duarte, CA
- $23 - $24 an hour
- Full-time
- Office
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply

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Front Desk Agent

Residence Inn Ontario -
Ontario, CA

Apply Now

Job Details

$18 - $19 an hour

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn Ontario

2025 Convention Ctr Way

Ontario, CA 91764

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

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