Top 3684 Customer experience manager Jobs in Cincinnati, Oh

International Fulfillment and Logistics Manager
Advanced Ground Systems Engineering —Cincinnati, OH
- $100,000 - $120,000 a year
- Full-time
- 7 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
9d
General Manager
Dave & Buster's —Cincinnati, OH
- $86,178 - $101,386 a year
- Weekends as needed
- Analysis skills
- Continuous improvement
- Senior level
- Disability insurance
- Dental insurance
Medical Billing Manager
Fastnet Staffing —Mason, OH
- $39 - $40 an hour
- Contract
- 5 years
- Mid-level
- Office
Quick Apply
7d
Business Office Manager
Confidential —Cincinnati, OH
- From $65,000 a year
- Full-time
- Employment & labor law
- Mid-level
- Office
- Health insurance
- Dental insurance
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Retail Merchandising Manager.
Belcan —Mason, OH
- $57.38 an hour
- Contract
- 6 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
8d
General Manager
The Connor Group —Cincinnati, OH
- $125,000 - $160,000 a year
- Bachelor's degree
- Senior level
- Restaurant experience
- Opportunities for advancement
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1d
Department Manager
REI (Recreational Equipment Inc.) —Cincinnati, OH
- $27.44 - $34.32 an hour
- Mid-level
- Retail management
- Health insurance
- Employee discount
Manager, Customer Support (Blue Ash, OH)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Success Manager (OH, Cincinnati)
Five Star Breaktime Solutions —Cincinnati, OH
- $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
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Customer Service Department Manager
Meijer —Cincinnati, OH
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
Manager, Customer Service
Michelman Inc. —Cincinnati, OH
- Monday to Friday
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
Quick Apply
9d
Guest Services Manager
The Summit Hotel —Cincinnati, OH
- Full-time
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Store Leader
Kate Spade —Cincinnati, OH
- $30.00 - $44.75 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Paid parental leave
1d
Store Manager
Burlington Stores —Newport, KY
- $67,500 - $84,375 a year
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Construction (Mechanical) Project Manager
Grote Family of Companies —Cincinnati, OH
- Construction site
- 5 years
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Account Manager, Commercial Lines
CAI Insurance Agency —Cincinnati, OH
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Marketing
- Health savings account
- Paid holidays
Quick Apply
Lead Service Technician
Venture Communities —Cincinnati, OH
- $30 - $33 an hour
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Paid training
- Fuel card
Quick Apply
7d
Maintenance Manager
Cincinnati Incorporated —Harrison, OH
- Microsoft Office
- 3 years
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Warehouse Supervisor
Aero Fulfillment Services —Fairfield, OH
- $45,000 - $65,000 a year
- Full-time
- Spanish
- Word processing
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Therapy Services Supervisor - LPCC-S / LISW-S
Mindfully Behavioral Health —West Chester, OH
- $70,000 a year
- 8 hour shift
- CPR Certification
- Writing skills
- BLS Certification
- Wellness program
- Health savings account
Quick Apply

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International Fulfillment and Logistics Manager

Advanced Ground Systems Engineering
Cincinnati, OH

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Export management
General freight transportation
Customs regulations compliance
Operational analysis
Strategic management
Air freight
Operations management
Air cargo operations
Ocean freight
Intermodal transportation
Multimodal transportation
Bachelor's degree
Supply chain management solutions (enterprise solutions)
Air transportation logistics
Productivity software
Air cargo transportation
Cross-functional collaboration
Cross-functional team management
Supply Chain Management
International trade regulations
Cross-functional communication

Full Job Description

Position Summary

AGSE Tooling is seeking an International Fulfillment and Logistics Manager to lead and optimize our global logistics, fulfillment, and transportation operations. This role is responsible for ensuring the timely, cost-effective, and compliant movement of components, materials, and finished goods throughout our international supply chain.

The ideal candidate will bring strong experience in international transportation, customs compliance, freight management, and import/export operations. This individual will work closely with suppliers, customers, freight forwarders, customs brokers, and internal stakeholders to support business growth while driving logistics performance, cost savings, and supply chain resilience.

Why Work Here

Lead AGSE's global transportation and fulfillment strategy
Manage worldwide logistics operations supporting customers and suppliers across multiple continents
Work directly with Supply Chain, Operations, Procurement, Finance, and Customer Service teams
Opportunity to influence transportation costs, delivery performance, and customer satisfaction
Exposure to international trade compliance, customs operations, and global supply chain strategy
Join a growing aerospace tooling and ground support equipment manufacturer with a global customer base
Opportunity to build processes, improve performance, and make a measurable business impact

Key Responsibilities

International Logistics & Transportation Management

Manage inbound and outbound international logistics operations across North America, Europe, Asia, the Middle East, and other global regions
Coordinate air, ocean, ground, and intermodal transportation activities
Manage relationships with freight forwarders, customs brokers, carriers, suppliers, and customers
Monitor transportation performance and resolve shipment delays, customs holds, and delivery issues
Develop logistics strategies that improve delivery performance while reducing transportation costs

Trade Compliance & Customs Operations

Ensure compliance with international trade regulations, customs requirements, import/export laws, HTS classifications, and Incoterms
Manage international shipping documentation including commercial invoices, packing lists, certificates of origin, ACE filings, and customs documentation
Partner with internal and external stakeholders to maintain trade compliance standards
Support tariff management, duty optimization, and landed cost analysis initiatives

Fulfillment & Operational Leadership

Lead fulfillment and logistics personnel while supporting departmental growth and development
Coordinate warehouse, inventory, and distribution activities supporting global operations
Support inventory optimization initiatives and material flow improvements
Collaborate with Procurement, Operations, Customer Service, and Finance teams to meet customer and production requirements
Develop contingency plans for transportation disruptions, port congestion, geopolitical events, and supply chain risks

Continuous Improvement & Cost Management

Monitor freight spend and logistics KPIs to identify improvement opportunities
Lead carrier performance reviews focused on OTIF, transit time, quality, responsiveness, and cost
Negotiate freight contracts, carrier agreements, and logistics service provider pricing
Drive continuous improvement initiatives that enhance efficiency, reduce costs, and improve customer service
Utilize ERP systems and logistics analytics tools to improve visibility and reporting

Requirements

Required

Bachelor's degree in Supply Chain Management, Logistics, Business, or related field preferred
Minimum 7 years of experience in international logistics, freight forwarding, transportation management, or global supply chain operations
Strong knowledge of international shipping regulations, customs compliance, HTS classifications, import/export requirements, and Incoterms
Experience managing air, ocean, ground, and intermodal transportation networks
Experience working with freight forwarders, customs brokers, and international carriers
Strong analytical, negotiation, and problem-solving skills
Experience managing logistics KPIs, transportation costs, and performance metrics
Proficiency with ERP systems and Microsoft Office applications
Strong communication and cross-functional leadership skills

Preferred

Experience managing fulfillment, logistics, or transportation teams
Aerospace, manufacturing, industrial equipment, or engineered products experience
Global sourcing and supplier management experience
Tariff management and landed cost analysis experience
Experience supporting high-volume international operations
Epicor ERP experience
APICS, CSCMP, CLTD, customs compliance, or trade compliance certifications

What Success Looks Like

On-time delivery performance consistently meeting or exceeding targets
Reduced transportation and logistics costs through strategic carrier management and process improvements
Strong compliance with customs, import/export, and trade regulations
Efficient fulfillment operations supporting customer and production requirements
Improved logistics KPIs including OTIF, transit time, freight spend, and service levels
Strong relationships with logistics providers, carriers, customs brokers, and internal stakeholders
Successful mitigation of supply chain disruptions and transportation risks

Compensation & Benefits

Base Salary: $100,000 - $120,000
Bonus: Up to 20% discretionary annual bonus
Medical, dental, life, and vision insurance
401(k) with company match
Paid time off and holidays
Tuition reimbursement
Referral program
Career development opportunities

Compensation is based on experience, education, and qualifications.

Work Environment

This role is on-site in Cincinnati, Ohio 45215. Employees work primarily in an office environment while interacting regularly with customers, suppliers, and internal departments. Occasional visits to manufacturing or warehouse areas may be required. Occasional domestic and international travel is required to support supplier audits, business reviews, sourcing initiatives, and strategic supplier development activities This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now or in the future require employer sponsorship to work in the United States?
How many years of experience do you have managing international logistics, freight forwarding, transportation, or global supply chain operations?
What level of experience do you have with international trade compliance, customs regulations, HTS classifications, and Incoterms?
Which transportation modes have you managed professionally?
Have you negotiated freight contracts, carrier agreements, or logistics service provider pricing?
Which ERP systems have you used in a logistics, supply chain, or operations environment?

Ability to Commute:

Cincinnati, OH 45215 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in cincinnati, oh

International Fulfillment and Logistics Manager

General Manager

Medical Billing Manager

Business Office Manager

Retail Merchandising Manager.

General Manager

Department Manager

Manager, Customer Support (Blue Ash, OH)

Customer Success Manager (OH, Cincinnati)

Customer Service Department Manager

Manager, Customer Service

Guest Services Manager

Store Leader

Store Manager

Construction (Mechanical) Project Manager

Account Manager, Commercial Lines

Lead Service Technician

Maintenance Manager

Warehouse Supervisor

Therapy Services Supervisor - LPCC-S / LISW-S

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