Top 28 Direct support manager Jobs in Cincinnati, Oh

Customer Success Manager (Hybrid)
Unlimited Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Quick Apply
Care Manager - Licensed Social Worker LSW
Favorite Healthcare Staffing —Blue Ash, OH
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Memory Care Program Manager Kenwood
Brookdale Senior Living Inc. —Cincinnati, OH
- $17.44 - $21.80 an hour
- Nights as needed
- Word processing
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Residential Group Home Manager
CORE, Inc —Cincinnati, OH
- $18 - $27 an hour
- Full-time
- Management
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
Quick Apply
Customer Service Account Manager
Eurostampa North America —Cincinnati, OH
- Inventory management
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
5d
Area Supervisor- Cincinnati, OH
ResCare Community Living —Cincinnati, OH
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
Partner Success & Strategic Payments Leader
Worldpay, LLC —Cincinnati, OH
- $219,000 - $330,750 a year
- Full-time
- Computer Science
- Pass drug screening
- Finance
Quick Apply
7d
CUSTOMER SUCCESS MANAGER
L2 Aviation Solutions, LLC —Erlanger, KY
- Full-time
- Background check
- 7 years
- Microsoft Excel
Quick Apply
3d
Manager, Customer Support
Stord —Hebron, KY
- Full-time
- Analysis skills
- Travel
- Organizational skills
10d
Client Services Supervisor
Saddle Creek Logistics Services —Walton, KY
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Residential Care Supervisor 1
State of Ohio - Developmental Disabilities - Southwest Ohio Developmental Center —Batavia, OH
- $25.72 an hour
- Weekends as needed
- Management
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Manager of Call Center
INHABIT IQ —Mason, OH
- Overtime
- Residential
- Analysis skills
- Supervising experience
- Paid time off
Quick Apply
9d
Home Managers
Caregivers for Independence —Hamilton, OH
- Morning shift
- Background check
- 18 years or older
- Management
- Paid training
- Mileage reimbursement
School-Based Clinical Manager & Community Partner Liaison
Butterfly Support Services —Cincinnati, OH
- Full-time
- Hybrid work
- School experience
- Ability to walk for extended periods
- Mid-level
Quick Apply
Part Time Clinical Supervisor (15-20 hours)
Fathers' Uplift Inc. —Cincinnati, OH
- $52,847.89 - $72,000.00 a year
- Part-time
- Hybrid work
- Google Workspace
- Mid-level
- Master's degree
- Continuing education credits
Quick Apply
Senior Lead Caregiver
CorsoCare —Hamilton, OH
- Weekends as needed
- Mid-level
- Travel
- Home Health
Quick Apply
6d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Cincinnati, OH
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Commercial Lines Insurance Account Manager
The Misch Group —Cincinnati, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
3d
Team Lead of Early Childhood Services
NorthKey Community Care —Covington, KY
- From $80,000 a year
- Full-time
- Management
- Writing skills
- LPC
- Health savings account
- Paid holidays
Quick Apply

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Customer Success Manager (Hybrid)

Unlimited Systems -
Cincinnati, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

The Company

Unlimited Systems authors the category-leading Unlimited Financials practice management system focused on the unique revenue cycle requirements of specialty healthcare providers. Unlimited Systemscustomers enjoy streamlined business office workflows, reduced claim denial rates, and accelerated and amplified revenue streams. Unlimited Systems is committed to ensuring that specialty healthcare providers thrive in a dynamic reimbursement environment.

The Challenge

Unlimited Financials, our best-in-class revenue cycle management (RCM) platform, is emerging as a top competitor in the specialty healthcare space. Our software allows for a highly customizable product experience, enabling providers to optimize their front-office and back-office interface to enjoy a wholly bespoke experience. While our clients enjoy a high touch customer journey, from implementation through contract renewal, our Customer Success Manager (CSM) is critical to ensuring that such a personalized product experience flows as smoothly as possible. Our CSM oversees effective adoption of the software and works tirelessly to ensure our customers and their businesses meet success at every step.

Our CSM is the ultimate advocate for the customer experience. They champion successful outcomes, help our providers get the most value from our platform, and translate their client’s feedback back to our product development team.

The Position

A full-time, hybrid role reporting to our Manager of Customer Success, our CSM will work frequently from our headquarters in Cincinnati, Ohio. Residency in the state of Ohio is preferred.

This position will be accountable for:

Product Adoption

Developing success plans aligned to customer goals
Driving feature adoption to maximize time-to-value

Relationship Management

Building relationships across stakeholder levels (champions, executives, end users)
Conducting regular business reviews (EBRs/QBRs)

Retention & Renewal

Monitoring health scores and proactively flagging churn risk
Resolving escalations and turning detractors into promoters

Growth & Expansion

Identifying upsell and cross-sell opportunities
Collaborating with Sales/Strategic Account Management on expansion plays
Advocating for customer needs internally to influence the product roadmap

Advocacy & Voice of the Customer

Surfacing customer feedback to Product, Marketing, and Support teams
Cultivating reference customers, case studies, and testimonials
Facilitating community participation and peer connections

Data & Reporting

Tracking usage metrics, engagement, and health indicators
Maintaining accurate CRM records
Reporting on portfolio health to Customer Experience leadership

The Person

This position will offer you the chance to grow and mature processes that have a direct impact on the company’s bottom line. The success of our customers is of utmost importance to the Unlimited brand, and you’ll enjoy direct influence over that reputation.

In this position you will be asked to:

Operate with flexibility and accountability, despite ambiguity
Demonstrate strong communication and quality relationship management
Be a self-starter and self-organizer, aligning your schedule with your customers
Be a strategic thinker, building success plans with long-term partnerships in mind
Be proactive, not reactive
Demonstrate a generous, collaborative attitude
Demonstrate an optimistic, but realistic mindset
Pursue industry and customer trends, to influence best in class customer success
Pursue subject matter expertise in Unlimited Financials, obtaining certification in proven product knowledge

Qualifications

3-5 years of experience working in account management, implementation, or consulting
Experience in revenue cycle management, is a bonus

Our Process

If you’ve made it this far in the job description, we’d love to hear from you. We will try to ensure our selection process is efficient, transparent, and friendly. (If it’s not, please let us know.)

What you can expect from here:

If we feel your experience aligns with our search, we’ll reach out for a discovery call. We’ll talk about our company culture, Unlimited System’s Core Values, this position, and we’ll learn more about your background.
From there, we’ll ask to view some of your previous work as well as request that you complete an assessment. This lets us know whether our expectations for the role actually align with your unique strengths.
If we’re still feeling good about each other, we’ll pass you on to our Hiring Manager and then to a panel interview so you can meet more of the faces of Unlimited Systems before we make an offer decision.

Disclaimer

Unlimited Systems is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Unlimited Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Unlimited Systems complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO Statement

Unlimited Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Disclaimer

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Unlimited Systems will make every effort to provide reasonable accommodation to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Unlimited Systems retains the right to change or assign other duties to this Senior Infrastructure Administrator position.

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Quick Apply

Refine Your Search

direct support manager jobs in cincinnati, oh

Customer Success Manager (Hybrid)

Care Manager - Licensed Social Worker LSW

Memory Care Program Manager Kenwood

Assistant Manager Client Relationship Center Service

Residential Group Home Manager

Customer Service Account Manager

Area Supervisor- Cincinnati, OH

Partner Success & Strategic Payments Leader

CUSTOMER SUCCESS MANAGER

Manager, Customer Support

Client Services Supervisor

Residential Care Supervisor 1

Manager of Call Center

Home Managers

School-Based Clinical Manager & Community Partner Liaison

Part Time Clinical Supervisor (15-20 hours)

Senior Lead Caregiver

Branch Operations Supervisor - Commercial Insurance

Commercial Lines Insurance Account Manager

Team Lead of Early Childhood Services

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