Top 64 Helpdesk support Jobs in Cincinnati, Oh

Systems Administrator
Verst Logistics —Walton, KY
- Spanish
- Mid-level
- Office
Quick Apply
Client Support Specialist
Orchestrate —Cincinnati, OH
- $22 an hour
- Part-time
- Office
- Windows
- Microsoft Office
Desktop Support Technician
L3Harris Technologies —Cincinnati, OH
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
8d
IT Support Technician
Cyber Fortify Solutions —Hamilton, OH
- $24 - $28 an hour
- Full-time
- Background check
- Office
- Windows
- Paid time off
Quick Apply
11d
Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Technician
Talbert House —Cincinnati, OH
- $18.25 - $21.63 an hour
- Full-time
- Computer science
- Computer Science
- Analysis skills
Quick Apply
Desktop Support Technician
Audit-Tel Inc —Cincinnati, OH
- $36,000 - $45,000 a year
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
ARCO a Family of Construction Companies —Cincinnati, OH
- Full-time
- Microsoft Outlook
- Writing skills
- Research
- Paid parental leave
- Health insurance
COLLEGE CO-OP MSD/INFORMATION TECHNOLOGY (IT)
City of Cincinnati —Cincinnati, OH
- $15.75 - $22.17 an hour
- Part-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- Paid holidays
7d
Desktop Support Specialist
Sentrilock LLC —West Chester, OH
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
Customer Experience Coordinator
Range USA —Blue Ash, OH
- $17 - $18 an hour
- Weekends as needed
- Research
- In-person
- 1 year
- Paid training
- Health insurance
Quick Apply
Technical Support Representative Level 1
ConstructConnect —Cincinnati, OH
- Email
- Hybrid work
- Writing skills
- Mid-level
- Office
14d
Job Description: Field IT Support Technician (Contract / 1099)
CK Tech Limited —Cincinnati, OH
- $25 - $40 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Professional development assistance
- Flexible schedule
Quick Apply
10d
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Computer Technician
West Chester Township OH —West Chester, OH
- $27.03 an hour
- Urgently hiring
- Background check
- Customer service
- Research
- Health savings account
- Paid holidays
Quick Apply
18h
Information Technology Service Desk Co-op - Fall 2026
Messer Construction Co. —Cincinnati, OH
- Part-time
- Pass drug screening
- Office
- SQL
Quick Apply
Database Administrator
Legal Aid Society Cincinnati —Cincinnati, OH
- From $70,000 a year
- Full-time
- Microsoft Access
- Computer Science
- System design
- Dental insurance
- Paid time off
Senior Database Administrator
Cincinnati Children's Hospital —Cincinnati, OH
- $91,520 - $116,688 a year
- Full-time
- Remote
- 5 years
- Windows
- Analysis skills
Tier 1/2 IT Specialist
Hazen and Sawyer —Cincinnati, OH
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Support II
HIT Promotional —Fairfield, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply

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Systems Administrator

Verst Logistics
Walton, KY

Quick Apply

Job Details

Qualifications

Internal employee customer service

Full Job Description

JOB TITLE:

Systems Administrator

DEPARTMENT: Corporate

FLSA: Exempt

WORKING CONDITIONS: In office onsite.

Position is not routinely exposed to adverse environmental conditions; typical office environment.

REPORTS TO: Manager, Infrastructure

DIRECT REPORTS: n/a

The Systems Administrator is responsible for the management and maintenance on all servers as well as all wired and wireless connections. Responsibilities include and are not limited to servicing, repairing and installation of hardware, software and supporting Verst’s 3PL 24x7 production environment. This role is responsible for meeting predetermined performance metrics and benchmarks while following set standards and processes in place.

The Systems Administrator is accountable for gathering information needed in terms of technical and service-related problems and serve as the point in resolution of these issues. This role will be responsible for logging adequate details into support tools and if necessary, engage additional support internally/externally/remotely if needed to resolve problems while adhering to Service Level Objectives (SLOs).

Qualified candidates should possess a strong technical background and have a desire to deliver exceptional customer service to partners and all customers. Candidate must possess a strong problem-solving aptitude and have an ability take control of problems to resolution and beyond.

Strategy & Governance

Serves as a member of the infrastructure team.
Supports consistent approach and collaborates with other members of IT, such that decisions are made in line with both the IT and business strategies and objectives.
Participate and support development, communication, and maintenance of IT policies and procedures within the IT organization.
Maintain an industry awareness of information technology, IT best practices, and related technology trends, particularly in relation to the 3PL industry. Identify and suggest innovation opportunities aimed at improving and equipping the organization with better tools to perform assigned job functions.
Participate in and support development and maintenance of policies, procedures, and associated training plans for given roles.
Support Infrastructure leader in IT Governance process that determines project prioritization and resource planning.

Systems Administration

Install, configure, test, maintain, monitor, and troubleshoot network hardware, Windows servers, peripheral devices, printing/scanning devices, presentation equipment, and software.
Manage security solutions, including Watchguard firewalls, Sophos anti-virus, and intrusion detection systems.
Mange wired and wireless networks.
Manage Mitel Phone System.
Perform system backups and file/server recovery.

· Administer and maintain end user accounts, permissions, and access rights as needed.

If necessary, liaise with third-party support and server equipment vendors.

· Perform server and network security audits.

Perform related duties consistent with the scope and intent of the position.

Security & Risk Management

Participate and support design and implementation of security defenses and practices to prevent breaches related to identity, company data, brand image, personal information, or any other information deemed to be sensitive.
Assist the development, management, and testing of the overall disaster recovery plan, ensuring business continuity as it relates to the IT Service Desk.

Key Work Experience & Competencies

· Two or more years of experience as a Systems Administrator strongly preferred.

· One or more years of experience working in a high availability (24X7, 99% uptime) environment.

Excellent knowledge of Windows servers.
Knowledge of network switches (Aruba and Cisco).
Previous experience with Veeam, VMWare, o365, and Windows server 2016 to 2022.
Hands-on hardware troubleshooting experience.

· Experienced in user applications, equipment, and system upgrades.

· Experienced in functions and use of computer and peripheral hardware.

Previous experience within a 3PL, Logistics, Transportation, Warehousing or Fulfillment industry strongly preferred.

· Must have a communicative, collaborative, transparent, and trusted approach to working with his/her staff, colleagues, upper management, and outside partners.

· Experience working with outside IT service providers.

· Willingness to guide and assist others in resolution process within team.

· Strong analytical and problem-solving capabilities with a Customer-Service orientation and positive attitude is a MUST.

· Experience in utilizing ITIL compliant service desk tools.

Soft skills

· Excellent organizational and planning skills.

· Strong communications and interpersonal abilities.

· Treats others with respect and value, with diplomacy and tact.

· Ability to listen, build rapport, and credibility as a partner within the business and IT.

· Strong customer service orientation.

· Ability to make sound and logical judgments under intense pressure.

· Self-directed and self-regulated, while being accountable for his/her area of ownership and role.

· Ability to balance the needs of customers in a challenging 3PL setting with the requirements to maintain a stable, secure, and ever-changing IT environment.

· Ability to translate and communicate technical information to a non-technical audience.

Strong incident and problem management skills including identification and escalation of system issues.
Ability to manage high severity issues and escalate as appropriate.

Desired Education

Associate degree and/or 3 years work experience in related field.
ITIL Certification preferred.

Travel

· Less than 20% of domestic travel

Experience

Required

2 year(s): customer service experience
3 year(s): 24X7 uptime environment
3 year(s): IT Support

Preferred

2 year(s): 3PL
2 year(s): Jira

Education

Required

Bachelors or better in Information Technology or related field

Skills

Preferred

Bilingual - Spanish

Behaviors

Required

Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject

Motivations

Required

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

helpdesk support jobs in cincinnati, oh

Systems Administrator

Client Support Specialist

Desktop Support Technician

IT Support Technician

Help Desk Support Specialist Sr.

Help Desk Technician

Desktop Support Technician

IT Support Specialist

COLLEGE CO-OP MSD/INFORMATION TECHNOLOGY (IT)

Desktop Support Specialist

Customer Experience Coordinator

Technical Support Representative Level 1

Job Description: Field IT Support Technician (Contract / 1099)

Contact Center Supervisor

Computer Technician

Information Technology Service Desk Co-op - Fall 2026

Database Administrator

Senior Database Administrator

Tier 1/2 IT Specialist

IT Support II

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