Top 902 User support Jobs in Cincinnati, Oh

Desktop Support Specialist
Ovation Workplace Services —Hebron, KY
- $20 - $24 an hour
- Weekends as needed
- Background check
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
14d
Web Application Developer - Front End
Brands Insurance Agency, Inc —West Chester, OH
- $52,000 - $58,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Treasury Controls & Systems Analyst
Western & Southern Financial Group —Cincinnati, OH
- $55,200 - $65,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Disability insurance
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IT Support Specialist
AirWay Technologies —Hebron, KY
- $45,000 - $55,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Training Specialist
LCS - London Computer Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Customer service
- Public speaking
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
2d
Desktop Support Technician
Compucom Staffing —Evendale, OH
- $18.75 - $25.00 an hour
- Microsoft Outlook
- Mid-level
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
11d
Technology Associate
Sentrics, Inc. —Cincinnati, OH
- $20 an hour
- Part-time
- Pass drug screening
- Administrative experience
- In-person
Quick Apply
Software Support Specialist - Technical
LCS - London Computer Systems —Cincinnati, OH
- 8 hour shift
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Paid holidays
Quick Apply
Desktop Support Analyst
Cognizant —Cincinnati, OH
- Weekends as needed
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
IT Support Analyst II
General Electric Credit Union —Cincinnati, OH
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
3d
End User Services Support
Weir Group —Covington, KY
- Full-time
- Mid-level
- Windows
- Travel
- Paid holidays
- Dental insurance
Desktop Support Specialist
UASI —Cincinnati, OH
- HIPAA
- Mid-level
- Office
3d
IT Help Desk Technician
Network for Life —Cincinnati, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
6d
Help Desk Technician
Talbert House —Cincinnati, OH
- $18.25 - $21.63 an hour
- Full-time
- Computer science
- Computer Science
- Analysis skills
Quick Apply
Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Technician
Audit-Tel Inc —Cincinnati, OH
- $36,000 - $45,000 a year
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
DeskTop IT Technician
KDM —Cincinnati, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Support Specialist
Liberty Center One —Cincinnati, OH
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician
Donnellon McCarthy Enterprises —Cincinnati, OH
- $40,000 - $50,000 a year
- Mid-level
- Continuous improvement
- Communication skills
Quick Apply
Sales Operation Support Specialist
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Research
- Mid-level
2d

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Desktop Support Specialist

Ovation Workplace Services -
Hebron, KY

Quick Apply

Job Details

Full-time
$20 - $24 an hour
14 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Network administration
Endpoint Security
Desktop support
Smartphone (troubleshooting support)
Software troubleshooting
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Computer management
IT support
Customer support ticket management
Mobile device management
ServiceNow
Productivity software
Desktop administration
Active Directory
Ticketing system technical support

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Auto Pilot: 1 year (Required)
Desktop Support: 3 years (Required)
ServiceNow: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

user support jobs in cincinnati, oh

Desktop Support Specialist

Web Application Developer - Front End

Treasury Controls & Systems Analyst

IT Support Specialist

Training Specialist

Desktop Support Technician

Technology Associate

Software Support Specialist - Technical

Desktop Support Analyst

IT Support Analyst II

End User Services Support

Desktop Support Specialist

IT Help Desk Technician

Help Desk Technician

Help Desk Support Specialist Sr.

Desktop Support Technician

DeskTop IT Technician

Technical Support Specialist

Help Desk Technician

Sales Operation Support Specialist

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