Amazon Air is seeking an Aircraft Maintenance Manager - Operations to support real-time aircraft maintenance operations within our Network Control Center (NCC) at Cincinnati/Northern Kentucky International Airport (CVG). This role sits at the center of Amazon Air's global aviation network, ensuring aircraft readiness, supporting AOG recovery, and providing critical technical insight that keeps our fleet moving safely and efficiently. The MXO team is continuously evolving its operations by incorporating data-driven tools and AI-powered analytics to improve visibility into fleet health and support proactive maintenance decisions.
Key job responsibilities
- Monitor aircraft maintenance disruptions across the Amazon Air network and maintain accurate operational data within tracking systems to support real-time communication with NCC and Amazon Air stakeholders
- Track aircraft operational limitations including MEL, CDL, ETOPS, CAT III, and Autoland status to support fleet readiness and station capability preparedness
- Analyze maintenance events and technical data to determine operational impact and provide recommendations that support network execution and disruption recovery; apply AI tools to synthesize maintenance data and surface actionable insights
- Partner with internal teams, external maintenance providers, and air carriers to coordinate maintenance responses and develop scalable operational solutions
- Serve as a liaison between carrier maintenance teams and Amazon Air stakeholders, gathering key technical information and supporting Maintenance Control and Line Maintenance execution
- Participate in operational calls and cross-functional meetings to communicate aircraft status, maintenance impacts, and recovery plans across the network
- Collaborate with teams across Amazon Air and other business units to share best practices and improve end-to-end operational outcomes
- Learn, evaluate, and integrate approved AI solutions into daily workflows; contribute to AI tool ideation and provide feedback to support continuous process improvement
- Support 24/7 network operations through rotating shifts including nights, weekends, and holidays
A day in the life
As an Aircraft Maintenance Manager - Operations, you will work at the center of Amazon Air's 24/7 Network Control Center, monitoring fleet health and supporting maintenance decision-making across the global air network. During a typical shift, you may track aircraft limitations such as MEL or ETOPS impacts, coordinate with carrier Maintenance Control teams during an AOG event, analyze maintenance data to assess operational risk, and provide real-time updates to network stakeholders. You'll collaborate closely with internal teams and external partners to support safe, efficient aircraft operations while leveraging operational dashboards and AI-enabled tools to improve situational awareness and support data-informed decisions.
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- FAA Airframe & Powerplant (A&P) certificate or equivalent aviation maintenance credential
- Bachelor's degree or an additional four years of related experience in lieu of degree
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, KY, Erlanger - 85,800.00 - 128,600.00 USD annually
