Top 287 policy analyst Jobs in cincinnati oh

Speech Analyst
RDI Corporation —Blue Ash, OH
- Full-time
- Hybrid work
- Spanish
- English
- SQL
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Accountant
Raymond Storage Concepts —Cincinnati, OH
- $105,000 - $130,000 a year
- Contract
- CPA
- ERP systems
- Office
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Analyst
Stantec —Cincinnati, OH
- $65,600 - $95,100 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
Information Security Analyst II
Cincinnati Children's Hospital —Cincinnati, OH
- $74,297.60 - $94,744.00 a year
- Full-time
- Remote
- Azure
- System design
- HIPAA
Print and Digital Publishing Specialist
Renaissance Investment Management —Covington, KY
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
3d
Assistant Medical Director
Medical Mutual of Ohio —Ohio
- Remote
- Medicine
- 5 years
- Word processing
- Health savings account
- Disability insurance
E-Discovery / Litigation Analyst
In-finite Search Solutions —Cincinnati, OH
- $53,000 - $63,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
20h
Licensed Security Guard Full Time
Andy Frain Services —Erlanger, KY
- $20 an hour
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
7d
Senior Chemist R&D
Sun Chemical —Cincinnati, OH
- Microsoft Excel
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Analyst, Identity Access Management
Ensemble RCM LLC —Blue Ash, OH
- $63,100 - $94,650 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
- Tuition reimbursement
Quick Apply
Fraud Decisioning Analyst
U.S. Bank National Association —Cincinnati, OH
- $119,765 - $140,900 a year
- Full-time
- Office
- 8 years
- Analysis skills
- Paid holidays
- Disability insurance
10d
Fraud Risk Analyst
U.S. Bank National Association —Cincinnati, OH
- $81,600 - $109,200 a year
- Full-time
- 5 years
- Writing skills
- Office
- Paid holidays
- Disability insurance
7d
Credit Analyst
Fifth Third Bank —Cincinnati, OH
- $54,400 - $111,500 a year
- Full-time
- Mid-level
- Office
- Analysis skills
4d
Data Analyst (4814-31)
Hamilton County, Ohio —Cincinnati, OH
- $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Analysis skills
- Wellness program
- Health insurance
Quick Apply
3d
Financial Data Analyst – Business Intelligence
Fifth Third Bank —Cincinnati, OH
- Full-time
- Computer Science
- Mid-level
- Office
Financial Analyst II
First Financial Bank —Cincinnati, OH
- $58,000 - $78,000 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Paid training
Quantitative Model Analyst - Treasury
U.S. Bank National Association —Cincinnati, OH
- $105,400 - $124,000 a year
- Full-time
- Office
- Analysis skills
- Project management
- Paid holidays
- Disability insurance
Logistics Analyst
Republic Services —Cincinnati, OH
- $42,300 - $58,200 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- AD&D insurance
- Employee stock purchase plan
2d
Operational Risk Review Lead Analyst
U.S. Bank National Association —Cincinnati, OH
- $105,400 - $124,000 a year
- 6 years
- CPA
- Office
- Paid holidays
- Disability insurance
Financial Analyst III
First Financial Bank —Cincinnati, OH
- $74,000 - $100,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Research
- Paid training

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policy analyst jobs near cincinnati oh

Speech Analyst

RDI Corporation -
Blue Ash, OH

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Word embeddings
Tableau
SQL
Bachelor's degree
Attention to detail
Productivity software
Database software proficiency

Full Job Description

RDI is seeking a highly motivated Speech Analyst to join our rapidly growing speech team. The use of speech analytics helps the organization understand what customers think of our clients’ products and services, including measuring and improving customer satisfaction levels, measuring empathy during customer calls, identifying processes and policies that create customer friction, identifying and verifying trends that pertain to a specific product offering, and improving efficiency and effectiveness of supporting performance management programs for employees.

As a Speech Analyst, you will work closely with our Director of Speech Analytics to analyze customer and agent interactions using our advanced speech analytics solution. You will work closely with the Director to ensure the accuracy of speech analytics indicators and scores, and eventually, you will be trained to build indicators yourself. In addition to supporting the Director in indicator and score creation, you will also support our market research team as needed with duties such as aggregating and analyzing survey data.

The ideal candidate will have a bachelor's degree and some experience in business analytics and/or data management. Experience with speech analytics/speech recognition is a plus, as is experience in market research or customer insights. You must have excellent communication skills, both written and verbal, and be proficient in Microsoft Word, Excel, and database programs.

Responsibilities:

· Work with the Director of Speech Analytics to check the accuracy of speech analytics indicators and scores, and ensure they are triggering correctly throughout calls.

· Support the needs of the speech team by creating new speech analytics indicators and scores.

· Collaborate with the speech team to analyze customer and agent interactions utilizing an advanced speech analytics solution.

· Assist in data gathering and organization to further current reporting and analytics.

· Proactively identify opportunities for operations optimization and client recommendations based on performance indicators.

· Collaborate & communicate effectively with internal Program Manager and Client Services representatives, as well as other key stakeholders.

· Construct formal documents in PowerPoint and Excel to articulate the approach as well as all stages of assessments and evaluations.

· Perform Ad-hoc data analysis to facilitate business decision-making analytics

· Assist in data gathering and organization to further current reporting and analytics.

· Work with our market research team to aggregate and analyze survey data when needed and complete other related duties as assigned.

Qualifications:

· Bachelor's degree in a related field such as Business Analytics, Data Science, Market Research, Linguistics, or other STEM field preferred.

· At least 1-2 years of relevant work experience, preferably in speech analytics or a related field a plus.

· Excellent verbal and written communication skills.

· Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

· Ability to work independently and as part of a team.

· Strong attention to detail and ability to multitask.

· Flexibility to adapt to changes in work volume and priorities.

· Experience with speech analytics software, database software, and data visualization software such as Microsoft SQL Server and Tableau a plus.

· Experience working with APIs a plus.

· Bilingual in English and either German or Spanish a plus.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Application Question(s):

This is a hybrid role located in Cincinnati, OH which requires some on-site work. Are you located locally to Cincinnati, OH for when we need you to work on-site?
Will you now or in the future require sponsorship for employment?

Location:

Blue Ash, OH 45242 (Required)

Work Location: Hybrid remote in Blue Ash, OH 45242

Quick Apply

Refine Your Search

policy analyst jobs in cincinnati oh

Speech Analyst

Senior Accountant

Desktop Support Analyst

Information Security Analyst II

Print and Digital Publishing Specialist

Assistant Medical Director

E-Discovery / Litigation Analyst

Licensed Security Guard Full Time

Senior Chemist R&D

Analyst, Identity Access Management

Fraud Decisioning Analyst

Fraud Risk Analyst

Credit Analyst

Data Analyst (4814-31)

Financial Data Analyst – Business Intelligence

Financial Analyst II

Quantitative Model Analyst - Treasury

Logistics Analyst

Operational Risk Review Lead Analyst

Financial Analyst III

I want to receive the latest job alert for policy analyst in cincinnati oh

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