POSITION SUMMARY
Konocti Vista Casino Resort is seeking a qualified Hotel Manager to lead the daily operations of the hotel. This position is accountable for excellence in operations, departmental leadership, and financial performance of the hotel. The Hotel Manager will oversee the 77 rooms at the resort and lead departmental operations for housekeeping, laundry operations, RV Park, hotel sales, outdoor pool, and the convenience store. The ideal candidate will have a strong foundation of leadership and mentoring of subordinates, guest service skills, and financial acumen to drive strong financial performance for the Hotel.
GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the duties and responsibilities of the Hotel Manager:
· Ensures KVCR quality guest service and cheerful atmosphere are maintained in the department.
· Supervises departmental employees and schedules proper coverage for all shifts.
· Plans, coordinates, and directs all hotel operational functions in areas of responsibility, ensuring alignment with the strategic plan and vision of the property.
· Ensures the execution of best-in-class service and drives results through effective leadership and management.
· Interfaces with Team Members frequently and keeps open communication to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level.
· Oversees and partners with management of assigned areas to ensure efficient and appropriate staffing, employee development and training, performance management, and policy enforcement.
· Responds appropriately to all guest requests, problems, complaints and/or accidents in a prompt and courteous manner. Follows-up on outstanding issues to ensure guest satisfaction.
· Monitors and supports the VIP and guest request processes as well as their respective recognition programs.
· Monitors all department standards of safety, cleanliness, and maintenance to ensure compliance. Works closely with Facilities to ensure housekeeping/laundry cleaning, sanitation, and presentation standards are met.
· Partners with leadership to coordinate and monitor progress of all major hotel projects.
· Prepares hotel annual budget. Monitors budget, inventory in all areas of responsibility, and marketing strategies to produce both short-term and long-term profitability.
· Assists with preparation of revenue and occupancy forecasting.
· Actively monitors advance sales to prevent reservation conflicts. Monitors oversold dates to ensure maximization of room revenue. Analyzes rate variance, monitors credit reports and maintains close observation of daily house count. Monitors selling status of house daily.
· Develops and executes business plans that enhance quality and service and manage associated costs.
JOB QUALIFICATIONS
· Must have 5+ years working in a hotel in the capacity of supervisor or higher.
· Three years as a General Manager, Operations Manager, and/or Director of Sales in extended-stay hotels preferred.
· Tribal Preference is preferred but all qualified candidates will be considered.
· Experience working in a Hotel associated with a casino is preferred.
· Associates Degree in /Hotel Management, or a bachelor’s degree in a related field required, or a combination of education and experience that display knowledge and skills to perform successfully in the position.
· Must be willing and able to work all hours and shifts and assist in coverage where needed.
· Must have strong computer skills and experience with a hotel lodging management system.
Salary is negotiable
Job Type: Full-time
Pay: $1.00 - $2.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
Work Location: In person
