Top 5 Desktop support technician Jobs in Cleveland, Nc

Desktop Support Specialist - Huntersville, NC/On-site
Software Technology Inc —Huntersville, NC
- Research
- Mid-level
- Travel
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Support Technician I
Nucentric Solutions —Davidson, NC
- Full-time
- Windows
- Microsoft Office
- Entry level
- Paid holidays
- Disability insurance
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Field Services Engineer - Desktop
Cognizant —Cleveland, NC
- Full-time
- Mid-level
- Office
- Windows
3d
Field Services Engineer
Cognizant —Cleveland, NC
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
3d
Cabling Associate
Align Communications —Concord, NC
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Paid time off
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Help Desk Technician
Computerway Food Systems —High Point, NC
Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers,…
$50,000 - $55,000 a year
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Help Desk Technician
Chesapeake Containment —Statesville, NC
In this role, you will be the first line of defense for our users' technical needs. Provide clear and concise instructions to guide users through problem-…
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14d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d

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Desktop Support Specialist - Huntersville, NC/On-site

Software Technology Inc -
Huntersville, NC

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Full Job Description

Desktop Support Specialist
Huntersville, NC/On-site
** Travel Required**
12+ Months

Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Huntersville, NC area.

**The candidate will be required to work onsite in the Huntersville, NC area.

The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

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desktop support technician jobs in cleveland, nc

Desktop Support Specialist - Huntersville, NC/On-site

Support Technician I

Field Services Engineer - Desktop

Field Services Engineer

Cabling Associate

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