Top 2636 Customer service excellence Jobs in Cleveland, Oh

Customer Service Representative- Operations
Sherwin-Williams —Cleveland, OH
- $56,743 - $70,367 a year
- Full-time
- Inventory management
- Office
- High school diploma or GED
Guest Experience Coordinator
Marriott International, Inc —Cleveland, OH
- $24.92 an hour
- Full-time
- Mid-level
- Business Administration
- Business
Customer Service - Export Specialist
Sherwin-Williams —Cleveland, OH
- $62,256 - $77,641 a year
- Full-time
- 18 years or older
- Inventory management
- Office
4d
Beer and Wine Sales Support Specialist
Superior Beverage Group —Mentor, OH
- $17 an hour
- Full-time
- Merchandising
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Certified HVAC Technician
Owner's Management Company —Bedford, OH
- $27 - $32 an hour
- Full-time
- Clean driving record
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
CDL A Regional Truck Driver
Transervice Logistics, LLC —Cleveland, OH
- $83,000 a year
- Full-time
- Hazmat Endorsement
- Basic math
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Talent Acquisition Specialist - Cabin Server Recruitment
Flexjet —Cleveland, OH
- Full-time
- Mid-level
- Organizational skills
- Leadership
Quick Apply
Outside Sales Representative ($2k - $5k/Week) - Appointments Provided
Feazel Roofing —Cleveland, OH
- $100,000 - $250,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
Quick Apply
CDL A Regional Truck Driver
Transervice Logistics, LLC —Cleveland, OH
- $100,000 a year
- Full-time
- Hazmat Endorsement
- No touch freight
- Basic math
- Health insurance
- Paid time off
Quick Apply
Director, Global Account Management & Sustainability
4AIR —Cleveland, OH
- Analysis skills
- Travel
- Organizational skills
Quick Apply
Packaging Mechanic / Lead Operator — Tea Manufacturing (Cleveland)
U.S. Wellness LLC —Cleveland, OH
- $19.30 - $37.46 an hour
- Full-time
- Customer service
- Military
- English
- Health insurance
- Paid time off
Quick Apply
CDL-A Truck Drivers - No Touch Freight - Up to $80k Annually
Hogan Transportation —South Russell, OH
- $1,250 - $1,400 a week
- Full-time
- No touch freight
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Concierge
Sky Quest, LLC —Cleveland, OH
- From $40,000 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
CDL-A Truck Drivers - No Touch Freight - Up to $80k Annually
Hogan Transportation —Chesterland, OH
- $1,250 - $1,400 a week
- Full-time
- No touch freight
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Manager
Marco's Pizza —Avon Lake, OH
- $15 - $18 an hour
- Part-time
- Sales
- Mid-level
- Analysis skills
- Paid training
- Paid time off
Quick Apply
1d
Production Supervisor - Plasma Thermal Spray (2nd Shift, Mon-Fri)
Component Repair Technologies —Mentor, OH
- Overtime
- Computer literacy
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Order Management Specialist - Commercial Sales
Avtron Power Solutions —Valley View, OH
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
CNC VTL Machinist - Experienced (1st Shift Weekend, Fri-Mon)
Component Repair Technologies —Mentor, OH
- Full-time
- 5 years
- English
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
District Manager in Training - Environmental Services
Healthcare Services Group, Inc. —Beachwood, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- COVID-19 protective measures
- Employee stock purchase plan
3d
Interior Designer
La-Z-Boy Inc. —North Olmsted, OH
- $70,000 - $100,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Residential
- Paid training
- Health savings account
Quick Apply
7d

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Customer Service Representative- Operations

Sherwin-Williams -
Cleveland, OH

Apply Now

Job Details

Full-time
$56,743 - $70,367 a year

Qualifications

Customer communication
Employee relationship building
Communication platforms
High school diploma or GED
Conflict management
Productivity software

Full Job Description

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

POSITION RESPONSIBILITIES:

This position is responsible for providing superior customer service and order management support to external and internal customers and brands through a variety of communication mediums. Responsibilities include, but are not limited to:

Facilitate Order to Cash Process

Ensure orders are correctly and accurately input via the order review process and confirm data with Customer via the acknowledgement process.
Review pricing for accuracy and ensure all applicable/requested promotions are correctly applied to invoices. Partner with Pricing Group and/or Sales to correct price discrepancies.
Track customer orders to ensure expectations are met, and carriers deliver on time per shipping agreements.
Deliver on business expectations by adhering to defined turnaround time(s) for order placement, email / fax response and call response.
Utilize various workflows including VOC and Pricing, to gain the needed approvals that allow customer orders to ship as completely as possible while adhering to regulatory and financial requirements.

Contact Management

Field inquiries via multiple platforms.
Control customer experience through positive language and use of friendly, professional and courteous verbal and written correspondence.
Supply prompt and inclusive responses to customers in accordance with department and business rules.
Adhere to defined business and customer specific SOPs and Profiles to provide consistent service.

Build and Maintain Internal/External Business Partnerships

Promote positive working relations with internal and external departments (Customer Support, Marketing, Planning, Operations, Pricing, Finance, Regulatory).
Send forecast data to Production Planning when pertinent.
Support Inventory Management Operation Excellence through intelligent decision making and coordination with Plants and Distribution Centers.

Provide Problem Resolution

Utilize resources and procedures to facilitate the timely and correct handling of reported Overages, shortages and damages, and record data in CRM and/or E-trac system.
Process credit requests promptly and provide the necessary details so that claims may be reviewed and issued within a reasonable timeframe.
Run reports to document recurring issues at customer and/or regional level including those related to Distribution or Carrier performance.

Account Management

Coordinate all facets of account management for accounts including EDI and Manual orders, shipping updates, credit authorizations, and Vendor Portal management.
Document new procedures and take responsibility for updating current guides and SOPS.
Demonstrate consistent and frequent use of CRM including case management, account contact, and coding.

Contribute to Department Initiatives

Participate in Lean projects as a lead or team member on a regular basis and provide ideas and feedback to projects.
Provide intermediate level reports at the request of Supervisor, Manager or Director.
Manage communications and flow of information within the team.

POSITION REQUIREMENTS:

Required:

High School Diploma
Customer Service or related experience
Comfortable to communicate via multiple platforms
Excellent verbal, written and interpersonal communication skills with emphasis on attention to detail
Effective customer service, problem solving and conflict resolution skills
Microsoft Office Suite intermediate proficiency

Preferred:

College Degree in a Business Related Field
Experience in a high paced office setting
Demonstrated passion for continuous improvement and service excellence
Fast learner with a sharp mind, able to work comfortably in team or independently
Transactional Lean Training
Business Objects Training/Proficiency

Apply Now

Refine Your Search

customer service excellence jobs in cleveland, oh

Customer Service Representative- Operations

Guest Experience Coordinator

Customer Service - Export Specialist

Beer and Wine Sales Support Specialist

Certified HVAC Technician

CDL A Regional Truck Driver

Talent Acquisition Specialist - Cabin Server Recruitment

Outside Sales Representative ($2k - $5k/Week) - Appointments Provided

CDL A Regional Truck Driver

Director, Global Account Management & Sustainability

Packaging Mechanic / Lead Operator — Tea Manufacturing (Cleveland)

CDL-A Truck Drivers - No Touch Freight - Up to $80k Annually

Concierge

CDL-A Truck Drivers - No Touch Freight - Up to $80k Annually

Manager

Production Supervisor - Plasma Thermal Spray (2nd Shift, Mon-Fri)

Order Management Specialist - Commercial Sales

CNC VTL Machinist - Experienced (1st Shift Weekend, Fri-Mon)

District Manager in Training - Environmental Services

Interior Designer

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