Top 8 Customer support coordinator Jobs in Cleveland, Oh

Customer Account Coordinator
Smurfit Westrock —Maple Heights, OH
- $42,000 - $62,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Service Coordinator
DuraServ Corp —Brooklyn Heights, OH
- $22.49 - $28.11 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Account Coordinator | FordDirect
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Account Coordinator | Team Foxtrot
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Delivery Coordinator I
MCPC —Brookpark, OH
- Writing skills
- Research
- 1 year
Quick Apply
6d
Commercial Lines Insurance Account Coordinator / CSR / CSA
Evarts Tremaine —Cleveland, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Clean MVR report
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Service Coordinator
Joyce Windows, Sunrooms & Baths —Cleveland, OH
- $20 - $25 an hour
- Full-time
- Mid-level
- Residential
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Patient Care Coordinator (Pharmacy Call Center)
Discount Drug Mart, Inc. —Avon Lake, OH
- From $14 an hour
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
6d

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Patient Care Coordinator — Cleveland Center for Integrative Dentistry
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Supportive Services Coordinator (LSW)
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Bachelor’s degree in social work or related field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets…
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Attend periodic weekly calls with clients to review the status of projects and work orders. Deliver own output by following defined procedures and processes…
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Customer Account Coordinator

Smurfit Westrock -
Maple Heights, OH

Apply Now

Job Details

Full-time
$42,000 - $62,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Benefits from day one

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
Manufacturing facility experience
Manufacturing company experience

Full Job Description

Location: 16645 Granite Rd, Maple Heights, OH 44137

Shift/Hours: Monday - Friday, 8 am - 5 pm

Pay: $42k - $62k per year

Benefits: 1st day benefits (medical/dental/vision/401k)

Vacation Time: 3 weeks paid vacation per year, 1st year prorated to start date.

Job Summary: The Customer Service Coordinator represents Smurfit Westrock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The Customer Service Coordinator is the first point of contact with our customer and sets the tone for their Smurfit Westrock experience. The Customer Service Coordinator maintains an ongoing relationship with multiple customers and sales teams across one or multiple plants, utilizing a diverse knowledge of products, production planning, logistics, and inventory management. Work under limited supervision on routine work. This role will be 80% Customer Service and 20% Product Procurement and Machine Scheduling.

Major Job Responsibilities:

Business Excellence

Facilitates quotes and provides pricing.
Create and validate new item specifications/projects.
Manage complex accounts/items through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues
Handle outside purchases for services and materials required for the manufacturing of customer projects.
Produce reports and share data with customers.
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

People and Culture

Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
- Provide guidance and training to junior level employees.
- Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
- Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production.
- Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery.
- Quality Manager to resolve routine customer quality issues.
- Plant Leadership to align with company goals and initiatives.

Critical Skills / Capabilities:

Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
Customer-Oriented: Ability to operate with customers' best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
Communication: Proactive, prompt, and respectful correspondences; essential listening skills with ability to accurately problem solve
Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical, systematic, or sequential approach; suggest alternative products or services to meet customer needs when appropriate. Problems may not be routine and may require exercising judgement and identifying less obvious solutions.
Growth and Results Oriented: Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.

Product Procurement:

Coordinates paper ordering and ensures timely delivery to support production
Schedules plant operations and machine run times
Utilizes the Kiewit JME system for planning and scheduling activities

Technical Skills:

Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint
System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)

Other Qualifications:

To perform the duties of the job, this role requires:

Frequently using fingers to type with two hands.
Frequently reaching by extending fingers on one hand
Frequently reaching by extending one or two arms
Frequently using fingers to grasp with one or two hands.
Frequently using fingers to pinch with one or two hands.
Occasionally exerting force by pulling up to 10 lbs. of weight.
Occasionally exerting force by pushing up to 10 lbs. of weight.
Occasionally exerting force by lifting up to 10 lbs. of weight.
The spoken exchange of ideas to be performed loudly 50-75% of the time.
The spoken exchange of ideas to be performed quickly 50-75% of the time.
The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts.
The ability to quickly interpret and process large quantities of information verbally and through written communications.

Work Environment:

Constantly works indoors, in an environment that is climate controlled.
The role is frequently sedentary, which entails sitting or being stationary.
Occasionally stands or walks for 1-2 hours at a time.
Noisy work environment; maintain strict adherence to safety rules and regulations.

Experience:

Required: Broad knowledge of operational procedures and tools.
Required: Customer service or related work experience in manufacturing environment or other industries

Education:

Required: High School diploma or G.E.D.
Preferred: Associate/bachelor’s degree

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Refine Your Search

customer support coordinator jobs in cleveland, oh

Customer Account Coordinator

Service Coordinator

Account Coordinator | FordDirect

Account Coordinator | Team Foxtrot

Delivery Coordinator I

Commercial Lines Insurance Account Coordinator / CSR / CSA

Service Coordinator

Patient Care Coordinator (Pharmacy Call Center)

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