Top 1668 Digital marketing strategy manager Jobs in Cleveland, Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
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Program Manager (Launch Engineer)
Anchor Manufacturing Group, Inc. —Cleveland, OH
- $75,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- US work authorization
- Health savings account
- Health insurance
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HVAC Outside Sales Territory Manager
VAD HVAC Distributors —Cleveland, OH
- Full-time
- Sales
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
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Talent Acquisition & Workforce Manager
Moscarino Landscape + Design —Columbia Station, OH
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- In-person
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Mental Health Case Manager (Experienced or Degreed)
Murtis Taylor Human Services System —Cleveland, OH
- $18 - $20 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Nursing
- Health savings account
- Health insurance
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Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
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B2B Marketing Manager
Audio-Technica U.S., Inc. —Stow, OH
- Full-time
- Hybrid work
- Background check
- Marketing
- 5 years
- Health savings account
- Relocation assistance
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Senior Manager, AI and Decision Science for Product & Formulation Development
Lubrizol —Wickliffe, OH
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Office
Sales Account Manager
Certified pest control —Cleveland, OH
- $60,000 - $120,000 a year
- Full-time
- CRM software
- Background check
- Management
- Health savings account
- Health insurance
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Lead Trainer, Evidence-Based Programs (Part-Time)
Benjamin Rose —Cleveland, OH
- $32.20 - $40.48 an hour
- Part-time
- Customer service
- Computer literacy
- Mid-level
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5d
Facilities Manager
Retina Associates of Cleveland —Beachwood, OH
- $75,000 - $100,000 a year
- Full-time
- Ability to walk for extended periods
- Medical office experience
- Clinic
- Health savings account
- Health insurance
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12d
Account Manager
Irby Utilities —Mentor, OH
- Call employer
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Strategic Sourcing Manager
Pleasant Valley Corporation —Independence, OH
- Full-time
- 5 years
- Office
- Finance
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Marketing Manager
The Health Action Council —Independence, OH
- Full-time
- Google Workspace
- Marketing
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Manager
Orbia Connectivity Solutions Dura-Line —Elyria, OH
- $98,000 - $181,500 a year
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Disability insurance
Accounts Receivable Manager
Infinity Construction Co., Inc. —Cleveland, OH
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- GAAP
- Data entry
- Profit sharing
- Disability insurance
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Collections Manager
Electronic Merchant Systems —Cleveland, OH
- From $65,000 a year
- Full-time
- Oracle
- Management
- 5 years
- AD&D insurance
- Health insurance
Quick Apply
Catering Sales Manager
WYNDHAM Garden Westlake —Westlake, OH
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Hotel
- Driving
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8d
HVAC Territory Manager
Ferguson Enterprises, LLC —Valley View, OH
- $75,000 - $150,000 a year
- Full-time
- Residential
- Organizational skills
- Senior level
- Paid parental leave
- Health insurance
Clinical Marketing Manager
ForTec Medical —Hudson, OH
- Full-time
- Marketing
- 3 years
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply

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digital marketing strategy manager jobs near cleveland, oh

Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

digital marketing strategy manager jobs in cleveland, oh

Service Manager Freightliner Dealership

Program Manager (Launch Engineer)

HVAC Outside Sales Territory Manager

Talent Acquisition & Workforce Manager

Mental Health Case Manager (Experienced or Degreed)

Customer Service Manager

B2B Marketing Manager

Senior Manager, AI and Decision Science for Product & Formulation Development

Sales Account Manager

Lead Trainer, Evidence-Based Programs (Part-Time)

Facilities Manager

Account Manager

Strategic Sourcing Manager

Marketing Manager

Quality Assurance Manager

Accounts Receivable Manager

Collections Manager

Catering Sales Manager

HVAC Territory Manager

Clinical Marketing Manager

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