Top 1184 Operations team leader Jobs in Cleveland, Oh

Director, Call Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Operations Manager
Amazon.com Services LLC —Euclid, OH
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
14d
Supervisor II, Warehouse Operations
Chick-fil-A Supply LLC —Bedford Heights, OH
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Pre Analytics Team Leader
Cleveland Clinic —Cleveland, OH
- $52,270.00 - $79,727.50 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Operations Manager
Kinnect —Cleveland, OH
- $75,000 - $82,000 a year
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Quick Apply
Team Leader
Chick-fil-A —North Olmsted, OH
- Part-time
- No education required
- Quick service & fast food restaurant
- In-person
Quick Apply
Service Supervisor
Kone —Cleveland, OH
- $105,100 - $137,970 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Assistant Store Leader- Operations (Crocker Park)
Altar'd State —Westlake, OH
- Full-time
- Inventory management
- Merchandising
- Mid-level
General Merchandise Team Leader
Meijer —Mentor, OH
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Store discount
- Paid parental leave
8d
Operations Management Program
Schindler —Cleveland, OH
- $85,000 a year
- Full-time
- Military
- Engineering
- Construction experience
- Health insurance
- Dental insurance
Manager of Protective Finishes / Paint Operations Manager
Confidential —Eastlake, OH
- From $70,000 a year
- Overtime
- Background check
- Management
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
Experienced DD House Supervisor
Brittany Residential, Inc. —Mentor, OH
- $42,000 - $45,000 a year
- Full-time
- 5 years
- Residential
- US work authorization
- Paid training
- Health insurance
10d
Shift Lead
Whistle Express Car Wash —Avon, OH
- $10.60 - $15.00 an hour
- Full-time
- Mid-level
Director of Programs
Pregnant with Possibilities Resource Center —Cleveland, OH
- $70,000 - $75,000 a year
- Full-time
- Bilingual
- Master of Social Work
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Shop Mechanic - Sewer Inspection Equipment
United Survey Inc. —Cleveland, OH
- $27 - $37 an hour
- Full-time
- Background check
- Clean driving record
- Heavy lifting
- Health insurance
- Dental insurance
Dietary Manager
Kirtland Woods —Willoughby, OH
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Life insurance
Quick Apply
7d
Child Care Director
Kid Friendly Academy LLC —Cleveland, OH
- $33,000 - $50,000 a year
- Full-time
- Classroom
- CPR Certification
- Mid-level
- Paid time off
- Employee assistance program
Quick Apply
Operations Shift Supervisor - Nights
Technifab Inc. —Avon, OH
- Overnight shift
- Mid-level
- High school diploma or GED
- US work authorization
- Paid training
- AD&D insurance
Quick Apply
CNC Production Maintenance Tech
Superior Products —Cleveland, OH
- 8 hour shift
- Background check
- Computer literacy
- Writing skills
- Paid jury duty
- Commuter assistance
Quick Apply
Parts Cleaner - Secondary Operations - 2nd shift
System Seals, Inc. —Brecksville, OH
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Power tools
- Health insurance
- Dental insurance
Quick Apply

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operations team leader jobs near cleveland, oh

Director, Call Center Operations

Medical Service Company -
Bedford, OH

Quick Apply

Job Details

Full-time
$73,478 - $110,217 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Customer communication
Operational analysis
Managerial strategic planning
Teamwork
Data analysis reporting
Interpersonal skills
Managing teams in a customer support role
Tooling
Team leadership
Performance management strategy
Operations transformation
Digital transformation
Change management
Bachelor's degree
Management reporting
Business Administration
Productivity software
Process improvement planning
Cross-functional collaboration
Call center management
Automation tools
Cross-functional communication

Full Job Description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.

Benefits included! Apply today to become a part of our dynamic team!

Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Director, Contact Center Operations leads all contact center functions at Medical Service Company, driving standardization, best‑in‑class customer service, and operational efficiency. This role ensures a consistent, high‑quality patient experience across all contact channels by leveraging data, technology, and innovation. The leader will advance the use of virtual voice agents, AI, and automation to improve responsiveness, reduce manual work, and scale operations effectively.

Responsibilities and Duties: Contact Center Leadership & Oversight

Provide end-to-end leadership for all Medical Service Company revenue cycle contact center operations, ensuring consistent execution across teams.
Establish and maintain standardized workflows, policies, and procedures to drive consistency, quality, and scalability.
Ensure delivery of best-in-class customer service by setting clear service standards, monitoring performance, and driving continuous improvement in patient experience.

Standardization & Process Excellence

Lead enterprise-wide standardization of contact center processes, scripting, escalation paths, and performance expectations.
Identify variation, inefficiencies, and breakdowns in workflows; drive root-cause analysis and sustainable solutions.
Partner cross-functionally (IT, Revenue Cycle, Clinical, Quality, Compliance, HR) to align contact center processes with organizational goals and regulatory requirements.

Customer Experience & Quality

Own customer service strategy and execution in relation to contact centers, ensuring interactions are empathetic, compliant, efficient, and solution-oriented.
Oversee scripting standards and tools to ensure accuracy, compliance (HIPAA), and consistency across all contact channels.
Leverage quality monitoring, coaching, and feedback loops to continuously elevate team member performance and patient satisfaction.

Technology, Virtual Agents & AI Enablement

Drive adoption and optimization of virtual voice agents, AI, and automation to improve access, reduce handle time, and increase self-service.
Partner with technology teams to identify opportunities where AI and digital tools can eliminate manual work, reduce errors, and enhance the customer journey.
Use data and insights from AI tools, call analytics, and reporting to inform staffing models, process improvements, and strategic decisions.

Performance Management & Analytics

Establish and manage KPIs across productivity, quality, service levels, and customer satisfaction.
Analyze trends and performance data to proactively address risks, identify opportunities, and guide operational strategy.
Ensure leaders and teams are held accountable to performance standards through clear expectations, coaching, and development plans.

People Leadership & Development

Build, mentor, and develop high-performing leadership teams with a focus on accountability, engagement, and growth.
Ensure consistent training, onboarding, and ongoing development aligned to standardized processes and service expectations.
Foster a culture of innovation, continuous improvement, and customer-centric thinking.

Compliance & Governance

Ensure contact center operations comply with payer requirements, billing procedures, and all federal, state, and local regulations.
Maintain strict adherence to HIPAA and patient confidentiality standards.
Stay informed of regulatory and policy changes and proactively adjust operations as needed.

Qualifications: Education: Undergraduate Degree, Business Administration preferred. Experience/Knowledge/Skills/Physical Requirements:

Minimum of five (5) years of progressive leadership experience in contact center operations.
Demonstrated success leading large, multi-team contact center environments.
Strong background in process standardization, performance management, and operational transformation.
Experience leveraging technology, automation, virtual agents, or AI to drive efficiency and improve customer experience.
Data-driven leader with strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills with a customer-first mindset.
Proficiency in contact center technologies, reporting tools, and Microsoft Office.
Strategic thinker with the ability to translate vision into execution.
Comfortable leading change and driving adoption of new tools and ways of working.
Collaborative partner who builds strong cross-functional relationships.

Pay: $73,478.00 - $110,217.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Do you have experience leveraging technology, automation, virtual agents, or AI to drive efficiency and improve customer experience?

Education:

Bachelor's (Required)

Experience:

Leadership Call Center: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

operations team leader jobs in cleveland, oh

Director, Call Center Operations

Operations Manager

Supervisor II, Warehouse Operations

Pre Analytics Team Leader

Operations Manager

Team Leader

Service Supervisor

Assistant Store Leader- Operations (Crocker Park)

General Merchandise Team Leader

Operations Management Program

Manager of Protective Finishes / Paint Operations Manager

Experienced DD House Supervisor

Shift Lead

Director of Programs

Shop Mechanic - Sewer Inspection Equipment

Dietary Manager

Child Care Director

Operations Shift Supervisor - Nights

CNC Production Maintenance Tech

Parts Cleaner - Secondary Operations - 2nd shift

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