Top 893 Sales support manager Jobs in Cleveland, Oh

Sales Operations Manager
Ericson Manufacturing —Willoughby, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
4d
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Sales Manager Central - Industrial Sales
MTLI Group of Companies —Ohio
- $140,000.03 - $200,412.60 a year
- Full-time
- Remote
- Mid-level
- Driver's License
- Travel
- Relocation assistance
- Dental insurance
Quick Apply
2d
Customer Experience Supervisor
Lubrizol —Brecksville, OH
- Full-time
- Management
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
9d
Account Manager - Aerospace & Defense
JBC Technologies —North Ridgeville, OH
- $75,000 - $95,000 a year
- Full-time
- Engineering
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
10d
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
12d
Manager, Order Management & Sales Support
Snap-on Inc —Richfield, OH
- Overtime
- Microsoft Outlook
- Office
- Finance
Distribution Sales Manager- Bioprocess Solutions; Manufacturing, Saint-Gobain Life Sciences - Remote, USA
Saint Gobain —Solon, OH
- $102,000 - $189,600 a year
- Remote
- 5 years
- Master's degree
- Bachelor's degree
- Wellness program
- Commuter assistance
Quick Apply
Product Support Sales Manager
Ohio Cat —Broadview Heights, OH
- Full-time
- Management
- Marketing
- Customer service
- Health savings account
- Disability insurance
Quick Apply
Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
3d
Area Sales Manager
ALTENLOH BRINCK & CO US INC (SPAX, TRUFAST, & TRUF —Cleveland, OH
- Full-time
- Construction site
- Product management
- Travel
- Health insurance
- Dental insurance
Specialty Infusion Manager
KabaFusion —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
9d
Assistant Boutique Selling Manager
Evie Lou —Cleveland, OH
- $50,000 - $60,000 a year
- Weekends as needed
- Customer service
- 5 years
- Merchandising
- 401(k)
- Paid time off
Quick Apply
8d
Retail/ Lesson Studio Lead
Rettig Music, Inc. —Brunswick, OH
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Wireless Retail Sales Manager | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Streetsboro, OH
- $40,000 - $100,000 a year
- Weekends as needed
- High school
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
B2B Marketing Manager
Audio-Technica U.S., Inc. —Stow, OH
- Full-time
- Hybrid work
- Background check
- Marketing
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Full-Time Assistant Store Manager
Aldi —Lyndhurst, OH
- $25.50 - $26.50 an hour
- Full-time
- 18 years or older
- Merchandising
- Pass drug screening
- Paid parental leave
- AD&D insurance
12h
HVAC Territory Manager
Ferguson Enterprises, LLC —Valley View, OH
- $75,000 - $150,000 a year
- Full-time
- Residential
- Organizational skills
- Senior level
- Paid parental leave
- Health insurance
Clinic Sales & Experience Manager
Milan Laser Hair Removal —Cleveland, OH
- $75,000 - $95,000 a year
- Urgently hiring
- Mid-level
- 2 years
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
PMO and Bids & Proposals Manager
Safran Electrical & Power —Twinsburg, OH
- $93,000 - $120,000 a year
- Full-time
- 5 years
- Engineering
- Office
- Relocation assistance
Quick Apply

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Sales Operations Manager

Ericson Manufacturing -
Willoughby, OH

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Performance dashboard reports
Staff supervision
Microsoft Outlook
Sales analytics & reporting tools
Managing teams in a customer support role
Dashboard creation
ERP systems
Dashboard creation support
Sales team management
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Sales leadership
Sales automation technologies
Cross-functional communication

Full Job Description

Sales Operations Manager

Overview: We are seeking an experienced Sales Operations Manager who will be responsible for leading Inside Sales and Customer Service operations while driving process excellence, CRM effectiveness, sales analytics, lead management, quoting discipline, and revenue growth support. This role serves as the operational backbone of the sales organization by managing customer service personnel, inside sales representatives, lead-management processes, sales reporting, forecasting support, and HubSpot CRM administration.

The ideal candidate combines strong leadership skills with hands-on experience in customer service, inside sales, CRM management, data quality, and business analytics. This individual will ensure timely customer response, accurate sales information, consistent CRM usage, clean opportunity tracking, and continuous improvement across the sales administration process.

Key Responsibilities:

Lead, coach, develop, and hold accountable the Inside Sales and Customer Service teams.
Establish department goals, KPI expectations, workflow standards, and service-level expectations.
Manage daily sales administration activities, quote support workflows, reporting rhythms, and process documentation.
Monitor sales pipeline activity, quote-to-order conversion, lead progression, open opportunities, and customer follow-up.
Prepare sales reports and support leadership with forecasting, planning, dashboards, and scorecards.
Serve as the primary administrator and subject matter expert for HubSpot CRM.
Maintain accurate CRM records, workflows, dashboards, reports, forms, pipelines, task views, and automation where appropriate.
Train employees on proper HubSpot usage, including tracking emails, logging activity, creating tasks, updating deals, and using templates or snippets.
Oversee customer service activities, including customer inquiries, order status requests, issue escalation, and complaint resolution coordination.
Collaborate with Sales, Marketing, Operations, Finance, Engineering, Accounting, and Product Management to improve communication, customer response, reporting accuracy, and process effectiveness.
Develop and support lead intake, assignment, qualification, follow-up, and closure processes.
Identify recurring customer or process issues and recommend improvements that increase speed, accuracy, sales effectiveness, and customer responsiveness.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; equivalent experience may be considered.
Minimum of five years of experience in Inside Sales, Customer Service, Sales Operations, or a related leadership role.
Minimum of three years of staff management or team leadership experience.
Advanced proficiency with HubSpot CRM, including contact, company, and deal management; tasks; activity tracking; dashboards; reports; templates; and workflow concepts.
Strong Microsoft Office skills, especially Excel for reporting and analysis.
Experience working with ERP systems in a business-to-business or manufacturing environment.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to work cross-functionally with Sales, Marketing, Operations, Finance, Engineering, and Product Management.

Preferred Qualifications:

Experience in manufacturing, electrical products, industrial distribution, or contractor supply channels.
HubSpot Sales Hub certification or equivalent practical CRM administration experience.
Experience aligning CRM, ERP, Outlook, marketing platforms, and business intelligence tools.
Experience with Power BI, advanced Excel dashboards, or similar reporting tools.
Lean, Six Sigma, continuous improvement, or business process documentation experience.

Benefits:

Medical, dental and vision Insurance
401(k)
401(k) Matching
Health Savings Account
Company Paid Life Insurance
Voluntary Life Insurance
Company Paid Short-term & Long-term Disability
Paid vacation & holidays

Ericson Manufacturing Company engineers and manufactures temporary power, lighting and electrical safety products for commercial/industrial construction, facility maintenance and other industries. Family owned and operated since 1918, our mission is to safeguard jobsites with quality and innovative solutions with a commitment to products made in the USA that provide ease of use and longevity in the field.

Ericson offers a competitive compensation and benefit program.

Want to learn more about Ericson? Check out our website: www.ericson.com

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):
*
How many years of experience do you have in sales operations, inside sales, customer service, or a related business function?
*
Do you have experience working in a manufacturing, industrial, electrical products, or B2B distribution environment?

What is your desired salary?
Do you want to tell us anything else about yourself?

Work Location: Hybrid remote in Willoughby, OH 44094

Quick Apply

Refine Your Search

sales support manager jobs in cleveland, oh

Sales Operations Manager

Customer Service Manager

Sales Manager Central - Industrial Sales

Customer Experience Supervisor

Account Manager - Aerospace & Defense

Customer Success Manager

Manager, Order Management & Sales Support

Distribution Sales Manager- Bioprocess Solutions; Manufacturing, Saint-Gobain Life Sciences - Remote, USA

Product Support Sales Manager

Select Customer Success Account Manager- Cleveland, OH

Area Sales Manager

Specialty Infusion Manager

Assistant Boutique Selling Manager

Retail/ Lesson Studio Lead

Wireless Retail Sales Manager | Alliance Mobile - AT&T Authorized Retailer

B2B Marketing Manager

Full-Time Assistant Store Manager

HVAC Territory Manager

Clinic Sales & Experience Manager

PMO and Bids & Proposals Manager

I want to receive the latest job alert for sales support manager in cleveland, oh

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