Top 931 Solution specialist Jobs in Cleveland, Oh

Customer Excellence Specialist
CAI —Cleveland, OH
- $40,000 - $45,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
5d
Technology Applications Specialist
PRT Staffing —Parma, OH
- $22.21 - $28.00 an hour
- Monday to Friday
- Computer Science
- ERP systems
- Mid-level
Quick Apply
Customer Technical Assistance Specialist
Lubrizol —Brecksville, OH
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Paid holidays
Order Specialist
Avtron Power Solutions —Valley View, OH
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Care Specialist 1 - Ohio (Remote)
Nordstrom —Westlake, OH
- $15.75 - $24.00 an hour
- Overtime
- Remote
- Food service
- Fair chance
- Computer skills
- Store discount
- Paid training
7d
Structural Engineer
Unistrut Service Company —Avon Lake, OH
- From $90,000 a year
- Full-time
- Background check
- OSHA
- 5 years
- Disability insurance
- Health insurance
Quick Apply
School Psychologist
PSI Solutions —Chesterland, OH
- Contract
- School experience
- Mid-level
- Master's degree
- Continuing education credits
- Health insurance
Quick Apply
Diesel Mechanic
Air Products and Chemical —Cleveland, OH
- $67,850 a year
- Online Application
- CDL A
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
Field Technician – Fall Protection Systems
Diversified Fall Protection —Cleveland, OH
- $28 - $32 an hour
- Weekends as needed
- Background check
- Heavy lifting
- Construction site
- Disability insurance
- Health insurance
Quick Apply
7d
Occupational Therapist (OT) - School Based
AB Staffing Solutions —Cleveland, OH
- $588 - $612 a week
- Part-time
- School experience
- Classroom
- CPR Certification
- Travel reimbursement
- Health insurance
Quick Apply
5d
Field Service Technician
State Industrial Products —Cleveland, OH
- $42,000 - $45,000 a year
- Full-time
- Hybrid work
- Inventory management
- Computer literacy
- Mid-level
- Wellness program
- Disability insurance
Quick Apply
5d
2026-2027 Intervention Specialist
PSI Solutions —Cleveland, OH
- 8 hour shift
- School experience
- Classroom
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Wildlife Control Specialist
Cottoms Wildlife Removal —Columbia Station, OH
- From $20 an hour
- 8 hour shift
- Background check
- Clean driving record
- Sales
- Profit sharing
- Paid training
Quick Apply
Seasonal Pest Control Technician
Mira Home —Lakewood, OH
- $18 - $19 an hour
- Overtime
- Background check
- Clean driving record
- Pass drug screening
Quick Apply
Irrigation Technician - Experienced
Ground Works Land Design LLC —Westlake, OH
- $22 - $33 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Azure Infrastructure & Hardware Engineering Specialist (Streetsboro, OH)
Getinge —Streetsboro, OH
- $81,000 - $120,000 a year
- Extended hours
- Computer Science
- 5 years
- System design
- Commuter assistance
- Disability insurance
4d
Tax Consultant II, Indirect Tax - Transaction Tax
Deloitte —Cleveland, OH
- $58,725 - $120,000 a year
- Full-time
- Hybrid work
- CPA
- Research
- Mid-level
Senior Total Rewards Specialist
Willory, LLC —Walton Hills, OH
- $80,000 - $98,000 a year
- Full-time
- Hybrid work
- HIPAA
- Office
- Bachelor's degree
- Retirement plan
Quick Apply
Demand Planning Analyst
Enerco Group Inc —Cleveland, OH
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Case Manager / Therapeutic Behavioral Specialist
Jewish Family Service Association of Cleveland —Pepper Pike, OH
- From $19.24 an hour
- Full-time
- Adults
- Mid-level
- Driver's License
- 403(b) matching
- Health savings account
Quick Apply

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Customer Excellence Specialist

CAI -
Cleveland, OH

Apply Now

Job Details

Full-time
$40,000 - $45,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Desktop computer repair
Customer communication
Operating systems
Technical documentation
Laptop (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Active Directory management

Full Job Description

Customer Excellence Specialist

Req number:

R7883

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Customer Excellence Specialist ready to take us to the next level! If you have 3-5 years’ experience in a Service Desk or technical support role and are looking for your next career move, apply now.

Job Description

We are looking for a Customer Excellence Specialist to provide IT service and support to assigned schools. This position will be full-time contract and onsite in Cleveland, OH.

The successful candidate will work an 8 AM – 4 PM EST, Monday – Friday.

What You'll Do

The Customer Excellence Specialist provides IT service and support to assigned schools within and is the face of the Department of Information Technology (DoIT)
The Customer Excellence Specialist logs, categorizes, prioritizes, escalates, and resolves IT service disruptions in their assigned schools while providing excellent customer service
The successful Customer Excellence Specialist listens to customer feedback and exceeds customer expectations when responding to service disruptions
Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems
Has knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)
Properly escalate unresolved issues to the next level of support with strong supporting documentation
Keep peers and management informed of trends, significant problems, and unexpected delays
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure of all records
Recommend procedure modifications or improvements
Preserve and grow your knowledge of technical procedures, products, and services
Demonstrate advanced knowledge of supported customer-specific applications and hardware
Know and meet the account/team Service Level Agreements/Objectives and understand their effect on the business
Ensure technical support training is provided in a timely manner
Assist in evaluating and ensuring timely implementation of new tools and processes
Ability to anticipate, plan, and prioritize for varying workload levels
Ability to work independently without supervision

What You'll Need
Required:

3 - 5 years' experience in a Service Desk or technical support role
1+ years of customer service experience in a professional industry
Degree in Information Systems, Computer Science (Preferred) or equivalent experience
Strong troubleshooting and documentation skills
Active Directory Experience
Desktop and Laptop hardware support experience
Proficient knowledge of Microsoft Desktop Operating Systems
Excellent customer service skills
Strong attention to detail and strong communication skills (both written and oral)
Detail oriented
Solution driven

Preferred:

Experience with network printers
A+ Certification or other relevant certifications
Basic MDM Administration (Chrome, Clever, Jamf, Intune)

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$40,000 - $45,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Apply Now

Refine Your Search

solution specialist jobs in cleveland, oh

Customer Excellence Specialist

Technology Applications Specialist

Customer Technical Assistance Specialist

Order Specialist

Customer Care Specialist 1 - Ohio (Remote)

Structural Engineer

School Psychologist

Diesel Mechanic

Field Technician – Fall Protection Systems

Occupational Therapist (OT) - School Based

Field Service Technician

2026-2027 Intervention Specialist

Wildlife Control Specialist

Seasonal Pest Control Technician

Irrigation Technician - Experienced

Azure Infrastructure & Hardware Engineering Specialist (Streetsboro, OH)

Tax Consultant II, Indirect Tax - Transaction Tax

Senior Total Rewards Specialist

Demand Planning Analyst

Case Manager / Therapeutic Behavioral Specialist

I want to receive the latest job alert for solution specialist in cleveland, oh

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