Top 25 Automotive customer service Jobs in Cleveland Oh

Customer Specialist - Full Time
CarMax —Warrensville Heights, OH
- $17.20 - $25.80 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- Customer service
- Paid jury duty
- Paid holidays
Automotive Service Clerical Support - Part-time- Mentor
Classic Auto Group —Mentor, OH
- Part-time
- Dealership
- Entry level
- Employee assistance program
Quick Apply
6d
Automotive Wholesale Team Lead
Carvana —Elyria, OH
- Clean driving record
- Inventory management
- Ability to walk for extended periods
Quick Apply
7d
BDC / Call Center Associate
Honda of Middleburg Heights —Middleburg Heights, OH
- Full-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Service Appointment Coordinator (Customer Service Representative)
Ken Ganley Automotive Organization —Bedford, OH
- $16 - $20 an hour
- Full-time
- Dealership
- Computer literacy
- Administrative experience
- Paid training
- Health insurance
Rental Specialist - Customer Rental Support
Bobcat of Cleveland- Leppo Rents —Bedford Heights, OH
- $20 - $26 an hour
- Full-time
- Mentoring
- Organizational skills
- Contracts
- Paid training
- Wellness program
Quick Apply
Account Coordinator | FordDirect
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
8d
Account Coordinator | Team Foxtrot
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
8d
Sales and Service Specialist (40057)
Hertz —Parma Heights, OH
- Up to $16 an hour
- Overtime
- Clean driving record
- Computer literacy
- Writing skills
Quick Apply
BDC Customer Care Specialist
Serpentini Chevrolet of Westlake —Westlake, OH
- $38,000 - $72,000 a year
- Full-time
- Dealership
- Writing skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Customer Team Coordinator
ProLift Toyota Material Handling —Cleveland, OH
- $21 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid parental leave
- Disability insurance
Quick Apply
Sales and Service Specialist
Hertz —Parma Heights, OH
- $16 an hour
- Overtime
- Background check
- Clean driving record
- Computer literacy
- Opportunities for advancement
Quick Apply
Customer Service Representative - Lexus of Cleveland Auto Spa
Lexus of Cleveland —Cleveland, OH
- From $16 an hour
- Part-time
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
8d
Parts Counter Customer Service Representative
Columbus Equipment Company —Richfield, OH
- Clean driving record
- Microsoft Outlook
- Dealership
- Paid training
- Paid holidays
Quick Apply
BDC Customer Care Specialist
Serpentini Chevrolet of Strongsville —Strongsville, OH
- Full-time
- Clean driving record
- Dealership
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
U-Haul —Parma, OH
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Subaru Service Dispatcher
Brunswick Auto Mart —Brunswick, OH
- $17 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
11d
Front Desk Receptionist
D&S Automotive Collision and Restyling —Mentor, OH
- $15 - $17 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
8h
Customer Service Advisor
Valvoline Instant Oil Change —Macedonia, OH
- $17.75 an hour
- English
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Health savings account
Quick Apply
Shop Dispatcher
RCD RV —North Ridgeville, OH
- Full-time
- Dealership
- Mid-level
- Mentoring
- Paid holidays
- Health insurance
Quick Apply

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Customer Specialist - Full Time

CarMax -
Warrensville Heights, OH

Apply Now

Job Details

Full-time
$17.20 - $25.80 an hour

Benefits

Paid jury duty
Paid holidays

Qualifications

Customer communication
Customer relationship building
High school diploma or GED
Transcription
Driver's License
Customer engagement

Full Job Description

7165 - Cleveland East - 4900 Pointe Parkway, Warrensville Heights, Ohio, 44128

CarMax, the way your career should be!

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

Strong communication skills with confidence in representing CarMax and its products.
Ability to build lasting relationships and create win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Skilled in balancing customer needs with business goals and following processes accurately.
Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
High School Diploma or equivalent and a valid driver’s license.
Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

Sales or customer service experience in retail or similar environments.
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$17.20 - $25.80

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Apply Now

Refine Your Search

automotive customer service jobs in cleveland oh

Customer Specialist - Full Time

Automotive Service Clerical Support - Part-time- Mentor

Automotive Wholesale Team Lead

BDC / Call Center Associate

Service Appointment Coordinator (Customer Service Representative)

Rental Specialist - Customer Rental Support

Account Coordinator | FordDirect

Account Coordinator | Team Foxtrot

Sales and Service Specialist (40057)

BDC Customer Care Specialist

Customer Team Coordinator

Sales and Service Specialist

Customer Service Representative - Lexus of Cleveland Auto Spa

Parts Counter Customer Service Representative

BDC Customer Care Specialist

Customer Service Representative

Subaru Service Dispatcher

Front Desk Receptionist

Customer Service Advisor

Shop Dispatcher

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