Top 423 Customer success specialist Jobs in Cleveland Oh

Sleep Study Support Specialist
Beacon Biosignals —Cleveland, OH
- $33.65 an hour
- Remote
- Psychiatry
- HIPAA
- Neurology
- Paid time off
Quick Apply
4d
Revenue Cycle Customer Success & Implementation Specialist
Quadax —Middleburg Heights, OH
- $50,000 - $60,000 a year
- Hybrid work
- Mid-level
- Office
- Analysis skills
5d
Lead Organizational Development Specialist
Hyland —Westlake, OH
- $120,000 - $136,000 a year
- Full-time
- Team management
- Psychology
- Mentoring
Business Development Specialist I
Interstate Batteries —Mentor, OH
- Weekends as needed
- Background check
- Mid-level
- Microsoft Office
Quick Apply
Technology Applications Specialist
PRT Staffing —Parma, OH
- $22.21 - $28.00 an hour
- Monday to Friday
- Computer Science
- ERP systems
- Mid-level
Quick Apply
Order Management Specialist - Commercial Sales
Avtron Power Solutions —Valley View, OH
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Engineering Draftsman/Designer
Unistrut Service Company —Elyria, OH
- $25 - $30 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- AD&D insurance
- Disability insurance
Quick Apply
10d
Insurance Sales Specialist
FX Insurance Agency LLC —Cleveland, OH
- $36,000 - $60,000 a year
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
1d
Stay n Play Specialist Lead
Central Bark Doggy Day Care —Broadview Heights, OH
- $14 - $16 an hour
- Full-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Health insurance
Quick Apply
Beer and Wine Sales Support Specialist
Superior Beverage Group —Mentor, OH
- $17 an hour
- Full-time
- Merchandising
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
HVAC Territory Manager
Ferguson Enterprises, LLC —Valley View, OH
- $75,000 - $150,000 a year
- Full-time
- Residential
- Organizational skills
- Senior level
- Paid parental leave
- Health insurance
Sales Representative
Powers Roofing & Exteriors —Mentor, OH
- Up to $200,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Paid training
- Health insurance
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Agency Development Coach
FX Insurance Agency LLC —Cleveland, OH
- $70,000 - $71,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
1d
Inside Sales Representative
Great Day Improvements: A Family of Brands —Bedford Heights, OH
- $17 - $18 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Paid training
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Shaker Heights, OH
- $16.83 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
13d
Customer Service Representative
Boxout —Hudson, OH
- $18.50 - $19.50 an hour
- Full-time
- Office
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist
Boxout —Hudson, OH
- $18.50 - $19.50 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Placement Specialist
VOCATIONAL GUIDANCE SERVICES —Cleveland, OH
- $18.00 - $19.25 an hour
- Background check
- Microsoft Excel
- Experience working with individuals with disabilities
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Strongsville, OH
- $16.83 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Resolution Specialist
LeafHome —Hudson, OH
- Overtime
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health insurance
Quick Apply
1d

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Sleep Study Support Specialist

Beacon Biosignals -
Cleveland, OH

Quick Apply

Job Details

$33.65 an hour
4 days ago

Benefits

Paid time off

Qualifications

Customer records maintenance
Personal service client interaction documentation
Patient question and concern management
Technical support via phone
Phone communication
HIPAA
Process improvement
Equipment troubleshooting
Incident Escalation
RPSGT
Emotional support for patients
Decision making
Health information regulatory compliance
Organizational skills
Medical sleep equipment troubleshooting
Sleep center experience
Clinical confidentiality policies
Cross-functional collaboration
Managing patient records
Escalation handling
2 years
Communication skills
Patient scheduling via phone
Entry level
Cross-functional communication
Client interaction via phone calls
Customer data entry

Full Job Description

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.

What you will be doing:

Beacon Biosignals is on a mission to revolutionize precision medicine for the brain. We are the leading at-home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms enable quantitative biomarker discovery and implementation. Beacon's Clinico-EEG database contains EEG data from nearly 100,000 patients, and our cloud-native analytics platform powers large-scale RWD/RWE retrospective and predictive studies. Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology.

The Sleep Study Support Specialist will work within the SleepView Direct department and report to the Manager, Services. This is a second-shift position that is primarily work-from-home, with occasional on-site meetings as needed. The Sleep Study Support Specialist plays an important role in delivering a positive patient and customer experience by providing timely, accurate, and compassionate support throughout the sleep testing process. This position requires strong communication skills, attention to detail, sound judgment, and the ability to effectively manage multiple priorities while working both independently and as part of a cross-functional team.

What success looks like:

Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
Provide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
Answer patient and customer questions and provide clear, accurate information regarding services, scheduling, testing, and next steps.
Take thorough and accurate notes documenting patient and customer interactions, actions taken, and follow-up needed.
Make and monitor manual outbound calls to patients and customers as needed.
Monitor and complete test scheduling and monitor return calls to ensure patients receive timely support.
Schedule and coordinate patient testing while ensuring appointments and study information are accurately documented.
Complete daily assigned tasks and responsibilities accurately and within established timeframes.
Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
Ensure the confidentiality and integrity of information, including Protected Health Information (PHI) created, received, maintained, or transmitted through the web portal, customer messages, phone interactions, and other systems.
Identify issues that require additional support and appropriately escalate concerns to the appropriate team or department.
Work cross-functionally across DX teams to resolve issues, coordinate patient needs, and support operational goals.
Communicate effectively with internal teams to ensure important patient and customer information is shared accurately and in a timely manner.
Demonstrate strong ownership of assigned work and follow through on tasks and commitments.
Adapt to changing priorities and contribute to process improvements that make the patient and customer experience more efficient.
Support team coverage and assist teammates when workload or business needs require additional support.
Follow established workflows, policies, procedures, and quality standards.
Maintain a positive, collaborative, and patient-focused approach in all interactions.

What you will bring:

2+ years of experience in a sleep center, clinical/technical support, or other customer/patient-facing environment required.
RPSGT or CCSH certification preferred
Experience communicating directly with patients or customers by phone.
Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Experience documenting patient or customer interactions accurately and maintaining detailed records.
Strong problem-solving and troubleshooting skills, with sound judgment to determine when to resolve an issue independently and when to escalate.
Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
Comfortable learning new technology, systems, and workflows.
Demonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion.
A patient-first mindset with genuine empathy, professionalism, and the ability to make patients and customers feel heard, supported, and respected.
A collaborative approach, willingness to support teammates, and openness to giving and receiving feedback.
Curiosity, adaptability, and a continuous learning mindset with a proactive, self-service approach to finding information and solutions.

The hourly rate for this role is $33.65/hr. The hourly rate is one component of the total compensation package, which includes equity, PTO and other benefits.

At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.

Quick Apply

Refine Your Search

customer success specialist jobs in cleveland oh

Sleep Study Support Specialist

Revenue Cycle Customer Success & Implementation Specialist

Lead Organizational Development Specialist

Business Development Specialist I

Technology Applications Specialist

Order Management Specialist - Commercial Sales

Engineering Draftsman/Designer

Insurance Sales Specialist

Stay n Play Specialist Lead

Beer and Wine Sales Support Specialist

HVAC Territory Manager

Sales Representative

Agency Development Coach

Inside Sales Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Representative

Customer Service Specialist

Placement Specialist

Bilingual Customer Service Specialist (Spanish)

Resolution Specialist

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