Top 20 Desktop technician Jobs in Cleveland Oh

Help Desk Technician
Regional Income Tax Agency —Brecksville, OH
- $25.39 - $29.87 an hour
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
9d
Helpdesk Technician
MCPC —Independence, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
7d
Desktop Support Engineer (1-Year Contract )Solon,Ohio
Axiom Technologies —Solon, OH
- Contract
- Mid-level
- Windows
- 3 years
IT Helpdesk Technician
Cleveland Diagnostics Inc. —Cleveland, OH
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
1d
IT Help Desk Administrator
National Safety Apparel —Cleveland, OH
- $21.15 - $26.44 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid jury duty
- Health savings account
Quick Apply
Job Description: Field IT Support Technician (Contract / 1099)
CK Tech Limited —Cleveland, OH
- $25 - $40 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Professional development assistance
- Flexible schedule
Quick Apply
8d
Support Technician (In-Office)
Headway Strategy —Fairlawn, OH
- $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
11d
IT Technician/Systems Engineer
Compass Computer Group Inc —Twinsburg, OH
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) Cleveland, – Ohio
Axiom Technologies —Cleveland, OH
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Desktop Technician
KURV —Cleveland, OH
- 5 years
- Senior level
- Communication skills
Quick Apply
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
Academic Support Services Technician I
Cuyahoga Community College —Westlake, OH
- From $20.02 an hour
- Part-time
- Background check
- Management
- Computer literacy
Part-Time Level 2 IT Support Technician
Smart Technology Solutions —Cleveland, OH
- Part-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
Quick Apply
3d
RETAIL COMPUTER TECHNICIAN
Micro Center —Mayfield Hts, OH
- From $15 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d
Desktop Technician
Keltec —Hudson, OH
- Full-time
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
10h
Technical Support Services Technician I
FIT Technologies —Cleveland, OH
- $45,000 - $50,000 a year
- Overtime
- Office
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
Apprentice Technician
Xtend Technologies —Broadview Heights, OH
- $30,000 a year
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Commercial Vehicle Inspector
Beacon Inspection —Cleveland, OH
- $65 an hour
- Contract
- Hybrid work
- ASE Certification
- Mid-level
- Driver's License
- Mileage reimbursement
Quick Apply
Level 2 IT Analyst (Help Desk)
Integra Testing Services —Mentor, OH
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply

Discover related jobs

Based on your search for desktop technician jobs.

IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365…
From $20 an hour
Quick Apply
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
Communication Skills: Communicates technical issues clearly to both technical and non-technical audiences and manages expectations appropriately.
$23.72 - $33.00 an hour
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Technician
TEKsystems —Columbus, OH
The ideal candidate will have experience supporting diverse desktop environments, deploying equipment, maintaining inventory, and providing technical assistance…
$25 - $28 an hour
Quick Apply
14h
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
7d

Show more jobs in cities nearby

I want to receive the latest job alert for desktop technician in cleveland oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop technician jobs near cleveland oh

Help Desk Technician

Regional Income Tax Agency -
Brecksville, OH

Quick Apply

Job Details

Full-time
$25.39 - $29.87 an hour
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Employee assistance program
Vision insurance

Qualifications

Computer operation
Customer communication
Teamwork
Operating systems
Computer hardware
Organizational skills

Full Job Description

JOB OPPORTUNITY

We are seeking an accountable professional who is detail orientated and values clear communication to join our expanding team!

Resumes will be accepted through July 24th (5 PM)

JOB TITLE: HELP DESK TECHNICIAN

CLASSIFICATION: NON-EXEMPT

GRADE: 3 (starting salary $25.39 - $29.87 hourly, depending upon experience)

DEPARTMENT: INFORMATION SERVICES

REPORTS TO: HELP DESK SUPERVISOR

LOCATION: BRECKSVILLE (HYBRID)

About RITA: Our Mission at RITA is to provide Ohio cities and villages with a high quality, cost effective municipal tax collection service. We currently serve more than 400 cities and villages across the State of Ohio, collecting and distributing more than $2.5B of municipal income tax revenue annually, at an average cost in 2025 of just over one cent of every dollar collected. These income tax dollars are crucial to the provision of the public safety, infrastructure and recreational services that make these cities and villages great places to live, work and do business. At RITA, we work hard to fulfill our Mission to the Ohio cities and villages we serve and strive to be the best and top choice for municipal tax collection in Ohio.

RITA Benefits: RITA is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. The Agency makes bi-annual contributions to employees’ Health Savings Accounts. Additional benefits include paid vacation and sick leave, including for mental health and for time to volunteer, along with 3 personal days provided on the anniversary of the employee’s hire date. The initial 3 personal days are provided upon successful completion of the 180-day Introductory Period and then again at the second anniversary and each anniversary thereafter. Employees also have access to an employee assistance program, which offers many services including digital Cognitive Behavioral Therapy (dCBT), benefits and claims advocacy services, and assistance with other matters, such as childcare and legal assistance.

Work Environment: Enjoy the flexibility of a blended work schedule – a mix of in-office and work-from-home days. The Agency values flexibility that works both ways. Where possible, we seek to work with our employees to meet their needs while still providing excellent service and fulfilling our Mission. Our dress when in the office is professionally casual – jeans are welcome. We thrive on collaborative work, and we are best as a team with each person doing their part.

There are plenty of opportunities for job growth within the Agency; Career growth and development is encouraged and supported.

About the Role: The purpose of this position is to provide first level technical support to RITA employees, member municipalities, and taxpayers for issues experienced using Agency information systems and desktop computers. The Help Desk Technician is expected to communicate the status of assignments to management and end users on a regular basis. Occasionally travels to all RITA locations to provide support as needed.

EXAMPLES OF ESSENTIAL FUNCTIONS:

1. Reviews documented resolutions, analyzes trends, and recommends ways to prevent

future problems.

2. Communicates trending problems to department management to facilitate

development of longer-term corrective action plans.

3. Contributes to annual planning for technology investments that help improve services

provided by the Help Desk.

4. Identifies competitive pricing and alternatives for Agency technology investments as

assigned by department management.

5. Fields incoming help requests from end users via telephone and email in a timely and

effective manner.

6. Documents all pertinent end user identification information, including name,

department, contact information, and the nature of problem into the Help Desk tracking

system.

7. Tests fixes to ensure the problem has been adequately resolved.

8. Performs post-resolution follow-ups to end users.

9. Prioritizes and schedules completion of customer service requests.

10. Escalates problems (when required) to the appropriately experienced technicians within

the department once the pertinent background information on the problem has been

adequately documented in the Help Desk tracking system.

11. Records, tracks, and documents the Help Desk request problem-solving process,

including all successful and unsuccessful decisions made, and actions taken, through to

final resolution in Help Desk tracking system.

12. Applies diagnostic utilities to aid in troubleshooting as required.

13. Accesses software updates, drivers, knowledge bases, and frequently asked questions

resources on the Internet, to aid in problem resolutions.

14. Identifies and learns appropriate software and hardware used and supported by the

organization.

15. Performs hands-on fixes at the desktop level, including installing and upgrading

software, installing hardware, and configuring systems and applications according to

department standard operating procedures.

16. Performs preventative maintenance, including checking and cleaning of workstations,

printers, and peripherals as needed.

17. Develops, maintains and follows department standard operating procedures to ensure a

secure and reliable deployment of Agency software to municipal end users.

18. Develops problem resolution documents for department peers and end users of Agency

information systems.

19. Maintains end user software and hardware asset inventory.

20. Creates purchase memorandums and purchase requisitions as directed by supervision

21. On-call availability required. Requires assignments and system support requests to be

completed at various hours of the day.

22. Performs other related work as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Physical Requirements: The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following:

Must be able to remain in a stationary position 50% of the time.
Must be able to occasionally move to different locations inside the office.
Constantly operates a computer to complete assigned work.
Ability to learn and apply technical material.
Occasionally moves computing equipment weighing up to 50 pounds.
Frequently communicates with other employees throughout the Agency. Must be able to exchange accurate information in these situations.

Must have adequate transportation to travel to any RITA business location, sometimes on short

notice, to provide technical support.

About You: Associates degree in computer information systems or related field; or 3-5 years equivalent work experience and or an equivalent combination of education, training, and experience in the following;

Strong working knowledge of basic computer hardware, including Intel or AMD based desktop computer platforms.
Experience with Microsoft desktop and web administrator consoles operating systems and Microsoft based desktop applications.
·Strong working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices.
·Good understanding of the organization’s goals and objectives.
Strong written and oral communication skills.
Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Certifications in Microsoft or COMPTIA desktop or networking technologies a plus.

How to Apply: Please submit your resume no later than 5 PM on July 24th. Only qualified individuals being considered will be contacted for an interview.

The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Agency.

Job Type: Full-time

Pay: $25.39 - $29.87 per hour

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Brecksville, OH 44141

Quick Apply

Refine Your Search

desktop technician jobs in cleveland oh

Help Desk Technician

Helpdesk Technician

Desktop Support Engineer (1-Year Contract )Solon,Ohio

IT Helpdesk Technician

IT Help Desk Administrator

Job Description: Field IT Support Technician (Contract / 1099)

Support Technician (In-Office)

IT Technician/Systems Engineer

Desktop Support Engineer (Dispatch /Part-Time) Cleveland, – Ohio

Desktop Technician

IT Support Specialist

Academic Support Services Technician I

Part-Time Level 2 IT Support Technician

RETAIL COMPUTER TECHNICIAN

Desktop Technician

Technical Support Services Technician I

Apprentice Technician

Commercial Vehicle Inspector

Level 2 IT Analyst (Help Desk)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for desktop technician in cleveland oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected