Top 6 Helpdesk administrator Jobs in Cleveland Oh

Manager, IT Infrastructure
Audio-Technica U.S., Inc. —Stow, OH
- Full-time
- Hybrid work
- Background check
- 7 years
- Computer Science
- Health savings account
- Health insurance
Quick Apply
1d
Junior Systems Administrator
Cuyahoga Community College —Cleveland, OH
- $50,000 - $60,000 a year
- Online Application
- Background check
- Computer science
- Microsoft Excel
Systems Administrator III
Olympic Steel Inc —Bedford, OH
- US work authorization
- Organizational skills
- SharePoint
- Paid holidays
- Health insurance
Quick Apply
11d
School Information Technology Technician
Breakthrough Public Schools —Cleveland, OH
- $45,375 - $55,000 a year
- Full-time
- School experience
- Google Workspace
- Computer science
2d
Support Specialist, Online Learning & Academic Technology
Cuyahoga Community College —Cleveland, OH
- $25 an hour
- Part-time
- Background check
- Pass drug screening
- Research

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Junior Systems Administrator
The Help Button —Akron, OH
Valid driver’s license and reliable transportation. Associate's Degree in Information Technology or related field, or equivalent experience/certifications.
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Junior Systems Administrator
Cuyahoga Community College —Cleveland, OH
Associate’s Degree in I.T., Computer Science, or related field. Bachelor's Degree in I.T., Computer Science, or related field.
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Manager, IT Infrastructure

Audio-Technica U.S., Inc. -
Stow, OH

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Vendor relationship building
Network hardware support
VPN configuration
Microsoft Power Automate
LAN
Public Cloud
Windows
Managing servers in a network environment
Bachelor's degree
Azure AD
WAN
Cloud networking
Server virtualization
SharePoint
Windows support
Microsoft 365 support

Full Job Description

General Function:

The Manager of IT Infrastructure oversees the IT Network and Server Administration and is responsible for the business's technical operations, including hardware and software systems. This position provides leadership and drives the technical side of operations, including identifying the organization’s IT system needs, adding updates and enhancements to current computer systems, and ensuring employees’ technical issues are resolved efficiently. Keeps all technical systems fully operational and ensures the organization maintains strict security and compliance measures.

Essential Duties and Responsibilities:

Network Administration

Responsible for the overall planning, organizing, development, support, and maintenance of the Information Technology (IT) infrastructure. Assist with the development of a 3–5-year strategic plan for IT Infrastructure.
Devise and establish IT policies and systems to support the implementation of strategies set by the business.
Partner with departments to understand their IT needs while balancing competing priorities against available organizational resources.
Inspect/manage the use of technological equipment and software to ensure functionality and efficiency, including evaluating ongoing maintenance of legacy software.
Identify the need for upgrades, configurations, or new systems and present solutions.
Build relationships with vendors to create cost-efficient contracts as required.
Regularly scan and evaluate the organization’s current systems to find any risks, vulnerabilities, and improvement opportunities.
Evaluate current Information Security program; establish, implement, and document new policies and procedures for the changing risk environment while driving compliance.
Develop the organization’s Master Data Governance program to maintain and improve IT architecture in performance of ongoing data transformation efforts.
Implement company-wide technology updates and hold sessions to teach employees new features.
Oversee and review the efficiency and performance of help desk services provided by the MSP.

General Leadership

Develops, estimates, and reviews project timelines, work plans, design documents, and deadlines for the IT department.
Owns and leads implementations from planning to deployment, including providing post-live support.
Manage the relationship with the MSP partner and ensure that SLAs are achieved.
Assist with development of capital budgets and updating equipment to ensure consistent, reliable IT operation.

Skills and Knowledge:

Deep expertise in Microsoft cloud ecosystems (M365, Azure)
Strong understanding of enterprise application integrations
Leadership and cross-functional coordination (IT, Finance, Operations)
Security-first mindset with knowledge of Microsoft security stack
Strong problem-solving and decision-making capabilities
Proven ability to translate complex technology issues into terms that inform decision-makers for the broader leadership audience enterprise-wide.
Forward-thinking perspective with a well-informed point of view on the changing role of information technology in supporting and enabling the business.
Knowledge of budgeting processes
Demonstrates effective management ability in a multi-team, multi-application environment in a globally diversified organizational environment.
Strong grasp of business fundamentals and have the intellectual faculties and mindset to create the bridge between technology strategy and business strategy.
Deep understanding of core infrastructure technologies and operations
Proven ability to use the informal structure, dynamics, and culture of an organization to get things done. Actively seek input on decisions and engage colleagues to make joint decisions for the organization's benefit.
Strong influencing skills and the proven ability to challenge the status quo while maintaining a spirit of teamwork and camaraderie.
Excellent project management disciplines coupled with a personal inclination to drill into details and take corrective action early and decisively when projects are off track.
Ability to drive the organization to high levels of performance as evidenced by a track record of consistent delivery and development of services and systems to support the business.

Education and Experience:

Bachelor’s degree in IT, Computer Science or related discipline or equivalent combination of education and experience required
7+ years of IT experience
Hands-on experience with:
- Server environments (Windows/Linux)
- Networking (LAN/WAN, firewalls, VPNs)
- Cloud platforms (Azure)
- Virtualization (VMware, Hyper-V)
- Microsoft 365 administration and governance
- Azure platform services and networking
- SharePoint Administration
- Identity and access management (Entra ID / Azure AD/Hybrid AD)
- Overseeing MSP services and Helpdesk performance
Proven experience in working with all levels of business effectively, ability to sustain the current environments and looking strategically to the future is a key requirement of the position.

Preferred:

Microsoft certifications such as:
- Azure Solutions Architect / Administrator
- Microsoft 365 Enterprise Administrator
Experience with:
- FortiGate firewalls, HP Aruba switches, Hyper-V Clusters, SANs
- Veeam Backup and Replication
- Power Platform (Power Automate, Power Apps)
- Endpoint management (Intune, Autopilot, Windows Defender)
- Monitoring tools (Azure Monitor, Log Analytics, Sentinel)
- Managing service levels of MSPs

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Work Location: Hybrid remote in Stow, OH 44224

Quick Apply

Refine Your Search

helpdesk administrator jobs in cleveland oh

Manager, IT Infrastructure

Junior Systems Administrator

Systems Administrator III

School Information Technology Technician

Support Specialist, Online Learning & Academic Technology

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