Top 15 Helpdesk manager Jobs in Cleveland Oh

Service Desk Technician, Level 1 (Cleveland Harbor Light)
The Salvation Army Eastern Territory —Cleveland, OH
- $24.77 - $27.47 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
5d
Service Desk Technician - Level 1 (Cleveland, OH)
The Salvation Army Eastern Territory —Cleveland, OH
- $24.77 - $27.47 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
5d
Deputy Commissioner IT End User Service
City of Cleveland —Cleveland, OH
- $115,000 - $120,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Service Desk Lead
Arhaus LLC —Boston Heights, OH
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Quick Apply
IT Manager
Precision Castparts Corp. —Cleveland, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- SQL
12d
Supervisor, IT Support
Bluebird Fiber —Independence, OH
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
IT Operations Manager
Ohio Business Machines —Cleveland, OH
- $75,000 - $85,000 a year
- Mentoring
- Senior level
- Communication skills
Quick Apply
IT Support Team Lead
MediQuant LLC —Independence, OH
- Weekends as needed
- Remote
- Background check
- HIPAA
- Mid-level
- Work from home
Quick Apply
4d
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Sr. Manager, IT
Park Place Technologies, LLC —Highland Heights, OH
- Weekends as needed
- Hybrid work
- Background check
- 5 years
- Pass drug screening
- Opportunities for advancement
4d
IT Operations Manager
Millcraft —Independence, OH
- Office
- Windows
- Mentoring
- Profit sharing
- Wellness program
Quick Apply
Manager, IT Infrastructure
Audio-Technica U.S., Inc. —Stow, OH
- Full-time
- Hybrid work
- Background check
- 7 years
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Support Specialist, Online Learning & Academic Technology
Cuyahoga Community College —Cleveland, OH
- $25 an hour
- Part-time
- Background check
- Pass drug screening
- Research
ARTLENS Gallery Technician (Part-time)
The Cleveland Museum of Art —Cleveland, OH
- $18 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Cleveland, OH
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Dan T. Moore Company —Cleveland, OH
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US District Court- Northern District of Ohio —Cleveland, OH
Responds to help desk calls and emails. · Bachelor’s degree in a computer-related field _*or*_ equivalent experience that would substitute for a bachelor’s…
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7d

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Computer Technician - Administrative Support
Ohio Education Association —Columbus, OH
Provides help desk support and technical assistance to users. Associate’s degree in Computer Science or related field. Network and A+ certifications preferred.
$57,000 - $68,000 a year
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3d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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helpdesk manager jobs near cleveland oh

Service Desk Technician, Level 1 (Cleveland Harbor Light)

The Salvation Army Eastern Territory -
Cleveland, OH

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Job Details

Full-time
$24.77 - $27.47 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
403(b)
Life insurance

Qualifications

Mobile device support
Microsoft Outlook
Software implementation
Equipment troubleshooting
Windows
Driver's License
Internal employee customer service
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Microsoft Teams
SharePoint
Application Maintenance
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

Reporting to the Service Desk Supervisor, the IT Service Desk Technician is responsible for providing technical assistance and support to end-users and systems (hardware and software), resolving IT issues,
and ensuring the smooth operation of The Salvation Army's technology environment. This position supports mission-critical technology systems utilized by administrative, social services, retail, rehabilitation, program, and headquarters operations throughout the Territory. Responsibilities include incident and request management aligned with ITIL best practices, advanced troubleshooting, root cause analysis, identity and access management support, asset lifecycle coordination, endpoint security support, project participation, and collaboration with other IT functions to ensure quality service delivery.

The role requires exceptional customer service, effective communication, strong organizational skills, sound technical judgment, and a working knowledge of Windows PCs, Macs, Microsoft 365, mobile devices, and related peripherals. Keen attention to detail and the ability to prioritize competing demands within a service-oriented framework are essential.

This position requires approximately 35 hours of work per week and is onsite.

Responsibilities:

1. Provide first-level and intermediate technical support for desktops, laptops, printers, mobile devices, and peripherals, including incident logging, triage, escalation, and resolution in
alignment with ITIL Incident Management practices.
2. Troubleshoot client-side network connectivity issues, support remote access solutions, and ensure access to approved systems and services including Microsoft 365, Outlook, Teams,
OneDrive, SharePoint Online, and other enterprise applications.
3. Process approved service requests including account provisioning, password resets, access
management requests, software installations, mobile device support, website access requests, and authorized user configuration changes under ITIL Request Fulfillment procedures.
4. Assist with identity and access management activities, multifactor authentication administration, account lifecycle support, endpoint compliance validation, and enforcement of organizational
security standards.

5. Install, configure, and support enterprise applications and software in compliance with organizational standards, cybersecurity requirements, and Change Management protocols.
6. Perform advanced troubleshooting and diagnostic analysis prior to escalation to Infrastructure, Networking, Security, Application, or Vendor support teams.
7. Serve as a Subject Matter Expert (SME) in designated technology areas, providing advanced support, guidance, and mentoring to peers and end users.
8. Identify recurring issues and participate in Root Cause Analysis (RCA) and Problem Management activities to minimize incident recurrence and improve service delivery.
9. Collaborate with Infrastructure, Networking, Security, Field Operations, Application Support, and third-party vendors to resolve complex technical issues affecting business operations.
10. Develop and maintain technical knowledge articles, operational procedures, troubleshooting guides, support documentation, and training materials in support of Knowledge Management and
Continual Service Improvement (CSI) initiatives.
11. Provide end-user training and guidance on approved technologies, cybersecurity awareness practices, and organizational systems.
12. Coordinate asset lifecycle activities including deployment, inventory validation, relocation, replacement, recovery, retirement, and disposition of organizational technology assets in accordance with organizational policies and standards.
13. Participate in technology projects, workstation deployments, software rollouts, testing activities, pilot programs, system upgrades, and organizational technology initiatives.
14. Assist with technology evaluations and provide recommendations regarding hardware, software, support processes, and service improvements.
15. Coordinate with approved vendors and service providers during troubleshooting, support activities, equipment deployments, warranty support, and issue resolution efforts.
16. Ensure compliance with organizational technology standards, software licensing requirements, cybersecurity policies, documentation standards, and applicable regulatory requirements during
support activities.
17. Maintain awareness of current technology trends, cybersecurity threats, service management developments, and industry best practices relevant to the role.
18. Provide technical support for Harbor Light Complex program operations, administrative functions, residential services, and approved third-party systems utilized in support of rehabilitation, social services, and program management activities.
19. Support approved government, regulatory, compliance, and reporting applications utilized by Harbor Light Complex personnel, coordinating with application vendors and agency support
resources as required.
20. Assist Harbor Light Complex staff with technology-related requirements associated with client intake, case management, reporting, scheduling, and operational systems while ensuring
compliance with organizational security and privacy standards.
21. Coordinate with Harbor Light Complex leadership, program staff, and external agencies to ensure technology systems remain available and capable of supporting mission-critical program
operations.
22. Perform any other duties as assigned by the Service Desk Supervisor or IT Leadership.

Qualifications:

Associate's Degree in Information Technology, Computer Science, Information Systems, or equivalent combination of education, certifications, and relevant experience.
Minimum three (3) years of experience providing technical support in a Help Desk, Service Desk, Desktop Support, MSP, or similar enterprise IT environment.
Experience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online.
Experience with identity and access management, multifactor authentication, endpoint security, and cybersecurity best practices.
Experience utilizing ticketing and service management platforms for incident, request, escalation, and knowledge management activities.
Strong troubleshooting, analytical, and problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
Experience participating in technology deployments, system upgrades, software rollouts, testing activities, and enterprise technology projects.
Experience supporting geographically dispersed or multi-site organizations while maintaining service level expectations.
CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent industry certifications preferred.
Familiarity with social services, rehabilitation, healthcare-adjacent, government reporting, case management, or regulatory compliance systems preferred.
Valid Driver's License and willingness to travel within assigned support areas.

What We Offer

Generous Medical, Dental, Vision Benefits
TSA paid Life Insurance for Employees
Additional life insurance options for employees
Paid Time Off – Vacation, Sick, Personal days
403(b) retirement savings plan
Non-contributory Pension Plan
Professional Development
Federal holidays
Opportunities to give back and support our communities

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

Apply Now

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helpdesk manager jobs in cleveland oh

Service Desk Technician, Level 1 (Cleveland Harbor Light)

Service Desk Technician - Level 1 (Cleveland, OH)

Deputy Commissioner IT End User Service

Service Desk Lead

IT Manager

Supervisor, IT Support

IT Operations Manager

IT Support Team Lead

Help Desk Analyst

Sr. Manager, IT

IT Operations Manager

Manager, IT Infrastructure

Support Specialist, Online Learning & Academic Technology

ARTLENS Gallery Technician (Part-time)

IT Help Desk Tier 1 - Bilingual

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