Top 323 Service manager Jobs in Cleveland Oh

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Automotive Service Manager | No Weekends | Up to $125k
AutoShop Recruiting —Garfield Heights, OH
- Up to $125,000 a year
- No weekends
- Clean driving record
- Sales
- 5 years
- Paid training
- Health insurance
Quick Apply
7d
Regional Facilities Services Manager
The Brewer-Garrett Company —Cleveland, OH
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
Service Manager
Valley Freightliner —Parma, OH
- $95,000 - $150,000 a year
- 5 years
- Bachelor's degree
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
Famous Supply —Chagrin Falls, OH
- 8 hour shift
- ERP systems
- Mid-level
- Forklift
- Paid parental leave
- Paid holidays
Quick Apply
3d
Service Supervisor
Kone —Cleveland, OH
- $105,100 - $137,970 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Client Service Center Manager
Metlife Legal Plans —Cleveland, OH
- $93,000 - $105,000 a year
- Email
- Microsoft Outlook
- 5 years
- Master's degree
Quick Apply
Service Manager
Mazzella —Cleveland, OH
- $75,000 - $110,000 a year
- Full-time
- Military
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Manager, Editor, Government and Public Services (GPS)
Deloitte —Cleveland, OH
- $88,600 - $163,100 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Service Center Manager
Rad Air —Cleveland, OH
- Full-time
- Clean driving record
- 5 years
- High school diploma or GED
Quick Apply
Service Manager
Baker Vehicle Systems Inc —Macedonia, OH
- $60,000 - $65,000 a year
- Full-time
- Computer literacy
- Mid-level
- Team management
- Health insurance
- Dental insurance
Quick Apply
6d
Bilingual Second Shift Supervisor
City Wide Maintenance of Cleveland —North Olmsted, OH
- $20 - $21 an hour
- 8 hour shift
- Spanish
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
Property Manager
Harbor Group Management Company —Beachwood, OH
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
7d
Maintenance Technician - Full and Part Positions
New Avenues to Independence, Inc. —Cleveland, OH
- $19 - $22 an hour
- Part-time
- Background check
- 18 years or older
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Supervisor, Outpatient Services
Crossroads Health —Mentor, OH
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- 403(b) matching
- Health savings account
Quick Apply
8d
Lead HVAC Service Technician
Sal's Heating, Cooling, Plumbing and Sewer, Inc —North Royalton, OH
- $18 - $30 an hour
- Extended hours
- Background check
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
Manager, Service Center - TForce Freight
TForce Freight —Richfield, OH
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
9d
Lead Automotive Technician / Shop Master Mechanic
AutoShop Recruiting —Seven Hills, OH
- $38 - $45 an hour
- Full-time
- Driver's License
- Electrical experience
- Mentoring
- Paid training
- Health insurance
Quick Apply
1d
Delivery Service Manager / Dispatch Coordinator (7400)
ABC® Supply Interiors, Inc. —Bedford Heights, OH
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance

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service manager jobs near cleveland oh

Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in cleveland oh

Customer Service Manager

Automotive Service Manager | No Weekends | Up to $125k

Regional Facilities Services Manager

Service Manager

Customer Service Manager

Service Supervisor

Client Service Center Manager

Service Manager

Manager, Editor, Government and Public Services (GPS)

Client Service Leader

Service Center Manager

Service Manager

Bilingual Second Shift Supervisor

Property Manager

Maintenance Technician - Full and Part Positions

Supervisor, Outpatient Services

Lead HVAC Service Technician

Manager, Service Center - TForce Freight

Lead Automotive Technician / Shop Master Mechanic

Delivery Service Manager / Dispatch Coordinator (7400)

I want to receive the latest job alert for service manager in cleveland oh

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