Top 924 Support engineer Jobs in Cleveland Oh

Technical Support Engineer - Tier 2 (hybrid)
Integrated IT Group —Twinsburg, OH
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Director of Engineering
Tribotech Composites Inc —Cleveland, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Office
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Manufacturing Engineer
Presrite Corporation —Cleveland, OH
- $80,000 - $95,000 a year
- Urgently hiring
- Mid-level
- Communication skills
- Tuition reimbursement
- Opportunities for advancement
9d
Senior Electrical Engineer
Avtron Power Solutions —Cleveland, OH
- $120,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
6d
Materials Applications Engineer
Struers LLC —Westlake, OH
- Full-time
- Clean driving record
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Software Engineering Manager
Spang & Company —Mentor, OH
- 7 years
- Master's degree
- JavaScript
- 401(k) matching
Quick Apply
QA Automation Engineer Consultant
VTM Vending LLC —Solon, OH
- $30 - $36 an hour
- Full-time
- Hybrid work
- Mid-level
- Java
- SQL
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Building Enclosure Consultant
SME —Kirtland, OH
- Overtime
- Office
- Ability to lift 50 pounds
- Driving
- Profit sharing
- Health insurance
Quick Apply
Mechanical Engineer
Avtron Power Solutions —Valley View, OH
- $90,000 - $120,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Systems Administrator (MSP)
Dan T. Moore Company —Cleveland, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Mileage reimbursement
- Paid holidays
Quick Apply
Senior Staff Geotechnical Engineer
Langan Engineering & Environmental Services —Cleveland, OH
- Full-time
- Construction site
- 3 years
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
Operations Manufacturing Engineer
Mold-Rite Plastics —Twinsburg, OH
- 5 years
- Bachelor of Science
- Ability to lift 50 pounds
Quick Apply
Lead Transmission Line Engineer
Leidos —Cleveland, OH
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Mechanical Design Engineer
Power-Pack Conveyor Company —Willoughby, OH
- From $75,000 a year
- Full-time
- Customer service
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Industrialization Engineer 1
Safran Electrical & Power —Twinsburg, OH
- $60,690.65 - $73,089.82 a year
- Weekends as needed
- Engineering
- Mid-level
- Office
Quick Apply
Process Engineer
Prince & Izant Company —Cleveland, OH
- $60,000 - $80,000 a year
- Full-time
- Background check
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Network and Systems Engineer
BlueBridge Networks —Cleveland, OH
- $60,000 - $100,000 a year
- 8 hour shift
- Windows
- SQL
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Senior IT Solutions Analyst (EDI)
Penske Truck Leasing and Logistics —Beachwood, OH
- Monday to Friday
- Computer science
- Computer Science
- Office
Project Chief Engineer
Safran Electrical & Power —Twinsburg, OH
- Full-time
- Engineering
- Office
- Business development
Quick Apply
8d

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support engineer jobs near cleveland oh

Technical Support Engineer - Tier 2 (hybrid)

Integrated IT Group -
Twinsburg, OH

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Customer communication
Network troubleshooting
Help desk support experience
System troubleshooting
IT system monitoring
Disaster recovery
Autopilot systems
Windows
Incident Escalation
Network infrastructure
Virtualization tools
Patch management
Bachelor's degree
Cloud service support
Desktop (troubleshooting support)
Virtualization
Remote access software
Customer support ticket management
Server virtualization
Data backup
Storage management (system administration)
Windows support
Microsoft 365 support
Network monitoring tools
Windows Server administration
Desktop administration
Cross-functional collaboration
Escalation handling
Cross-functional communication
Intune

Full Job Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

Job description

We are currently seeking a self-motivated and dedicated individual to join our Technical Support team. This role requires a broad array of technical knowledge to support our clients located throughout Northeast Ohio. The primary responsibilities include providing advanced troubleshooting for our clients, handling escalated issues from Tier 1, interfacing with our ticketing platform, and working in our managed services system. The qualified individual will possess superior customer service and communication skills and the ability to solve problems and multi-task effectively in challenging situations. The capacity to work independently as well as part of a team is critical. While a majority of work can be performed remotely, occasional onsite service for clients may be required.

Essential Functions

Resolve complex technical issues, focusing on hardware, software, and network problems
Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective resolutions
Collaborate closely with relevant teams, vendors, and clients to address and resolve recurring or high-impact technical issues
Accurately document all support interactions, troubleshooting steps, and solutions in a ticketing system
Contribute to the internal knowledge base by documenting recurring issues and resolutions for future reference
Proactively monitor system performance to identify potential issues before they impact users
Maintain clear and effective communication with clients, providing timely updates and transparent status reports
Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques and best practices
Follow standard help desk procedures
Achieve daily utilization goals
Participate in the on-call rotation schedule
Proactively stay current with technology changes, updates, and practices

Experience Required

Degree in IT relevant field and/or equivalent certifications (preferred)
Minimum 5 years’ experience troubleshooting in a technical support role
Minimum 1 year of experience in an escalation or Tier 2 support role
Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency
Strong experience with Windows OS, Windows Server, and Microsoft 365
Working knowledge of server and desktop virtualization
Familiar with cloud business apps, operations, and infrastructure
Hands-on experience with networking L1 and L2
Comfortable with network and server monitoring and troubleshooting
Knowledge of backup solutions and security and compliance practices
Experience with patch, access, and storage management
Ability to work effectively within a cross-functional team
Familiarity with ticketing systems, remote desktop tools, and network monitoring software
Proven attention to detail in documenting support requests, troubleshooting processes, and resolutions

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Application Question(s):

Do you have at least 5 years of experience troubleshooting in a technical role?
Do you have strong experience with Windows OS and Server, Microsoft 365, virtualization, backup solutions, and networking?

Education:

Bachelor's (Preferred)

Work Location: Hybrid remote in Twinsburg, OH 44087

Quick Apply

Refine Your Search

support engineer jobs in cleveland oh

Technical Support Engineer - Tier 2 (hybrid)

Director of Engineering

Manufacturing Engineer

Senior Electrical Engineer

Materials Applications Engineer

Software Engineering Manager

QA Automation Engineer Consultant

Senior Building Enclosure Consultant

Mechanical Engineer

Systems Administrator (MSP)

Senior Staff Geotechnical Engineer

Operations Manufacturing Engineer

Lead Transmission Line Engineer

Mechanical Design Engineer

IT Helpdesk Engineer

Industrialization Engineer 1

Process Engineer

Senior Network and Systems Engineer

Senior IT Solutions Analyst (EDI)

Project Chief Engineer

I want to receive the latest job alert for support engineer in cleveland oh

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