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Where is the work:
On-Site (5 days)
Position Summary:
The SBU Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our SBU’s platforms. This is a new function that will bring improved connection between the customer/field and our manufacturing/engineering teams. The position responsibility includes oversight of all quality related aspects for each equipment platform including the quality failure analysis based on customer provided feedback through the prioritization of programs and activities to improve the performance of our products within the field. Development of a clearly defined project pipeline including analysis of factors that are utilized to define each project. The role will coordinate information from Technical Support teams, Field Teams, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience. This team will be the first point of contact for the SBU Distribution teams for customer impacting issues and challenges for their assigned product platforms. This position will report to the SBU Manufacturing Quality Leader.
Primary Responsibilities:
Provide Field Quality leadership across assigned Products with a focus on driving the reduction of the cost of quality expense across their equipment portfolio.
Provide data and prioritization of improvement opportunities to Product Growth Teams for prioritization and resource assignment. Tracking time to improvement and accountability of improvement efforts by PGT functions will be a key to success of this role.
Interact with, execute site visits, gather information, and provide appropriate responses to direct customers of our equipment portfolio to remedy customer issues. This will include doing customer research and customer investigations to understand root case and calculation of benefits for quality improvements.
Interview and establish Field Service technician communication strategies to provide clarity to real issues that need to be resolved through manufacturing and engineering related changes.
Development of clearly defined project pipeline with priorities in place to insure maximum benefit to our customers and the SBU. Tracking and holding teams accountable to deliver agreed upon quality improvements throughout the process will be key to driving a change in our quality culture.
Develop a strong understanding of equipment performance, Critical To Quality (CTQ) elements and provide key functional elements that drive the customer experience.
Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections can be made to improve component reliability and product performance.
Based on product functionality and system application, determine where field training and customer application gaps exist and are the real cause of our poor customer experience.
Develop with peers and communicate core messaging about quality improvement efforts and the changing culture that is occurring across all aspects of our business to improve the customer experience.
Act as a conduit with key selling situations that require information about our quality management system and processes that may impact our customers buying process.
Utilize various tools to evaluate the effectiveness of our Field Quality function including Gemba, management reviews, internal audits, feedback from internal and external customers, warranty data, and traceability, etc.
Review, challenge and simplify existing, develop, and apply quality driven test systems and procedures to assure products meet intended use and customer expectations.
Forecast and manage key metrics to align with plant financials and PGT Glide paths
Facilitate supplier, reliability, and improvements back to new product and project introduction launch phases.
Skills Required:
Bachelor’s degree in mechanical engineering or related discipline strongly preferred. Will consider experience in lieu of a degree.
Professional certification (CPM, APICS, Six Sigma, CQM, PE, etc.) is preferred
5 years of experience in quality or quality engineering in a design, engineering or manufacturing environment that has embraced best practices in terms of Advanced Quality Planning, DFMEA deployment and Production Part Approval Processes.
Demonstrated strong leadership and applied knowledge in: APQP, DFMEA, PPAP
Experience in quality management, operations, lean manufacturing processes including visual management
Excellent interpersonal skills, mentor, team player including professional customer and supplier interaction capability
Ability to travel up to 15% with some peaks at higher levels.
Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies
Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points
Project management and planning tools, measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process
Annual Base Salary Range or Hourly Base Pay Range:
$69,600.00 - $124,950.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
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Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
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Family building benefits include fertility coverage and adoption/surrogacy assistance.
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401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
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Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
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Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
