Top 25 Call center representative Jobs in Clovis Ca

Response Center Agent
Planned Parenthood Mar Monte, Inc. —Fresno, CA
- $23 - $25 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
Quick Apply
11d
Call Center Agent
United Health Centers of the San Joaquin Valley —Fresno, CA
- From $21 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Fresno, CA
- $25 an hour
- Email
- Remote
- Background check
- Spanish
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Contact Representative
US Internal Revenue Service —Fresno, CA
- $40,736 - $62,407 a year
- Online Application
- Hybrid work
- Background check
- 18 years or older
- Writing skills
3d
Customer Service Representative
Catalyst Connect LLC —Fresno, CA
- $18 - $20 an hour
- Full-time
- No experience needed
- In-person
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
Professional Customer Service Representative
Allbritten —Fresno, CA
- $26 - $30 an hour
- Full-time
- Spanish
- English
- Mid-level
Call Center Sales Associate
Highlands Energy —Clovis, CA
- $17 - $21 an hour
- Urgently hiring
- Background check
- Spanish
- English
- Paid holidays
- Health insurance
Quick Apply
Call Center Inside Sales Associate
Highlands Energy —Clovis, CA
- Full-time
- Spanish
- Microsoft Outlook
- Residential
- Paid holidays
- Health insurance
Quick Apply
Client Service Associate
Boos & Associates A Professional Corporation —Fresno, CA
- $24 - $26 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- English
Quick Apply
Contact Center Representative (Bilingual)
Valley First Credit Union —Fresno, CA
- $22 - $28 an hour
- 8 hour shift
- Spanish
- English
- Research
Customer Service Representative / Dispatcher
Huckabee's Heating & Air Conditioning —Madera, CA
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Health insurance
Business Development Center Representative
Jaguar Land Rover Volvo Fresno —Fresno, CA
- $45,000 - $125,000 a year
- Full-time
- Dealership
- High school diploma or GED
- Business development
- Paid training
Quick Apply
Bilingual Call Center Associate
Highlands Energy —Fresno, CA
- Full-time
- Spanish
- Microsoft Outlook
- Residential
- Paid holidays
- Health insurance
Quick Apply

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Valley Health Team, Inc. —Fresno, CA
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Response Center Agent

Planned Parenthood Mar Monte, Inc. -
Fresno, CA

Quick Apply

Job Details

Full-time
$23 - $25 an hour
11 days ago

Qualifications

Customer communication
Microsoft Outlook
Maintaining patient confidentiality
Customer engagement
Patient scheduling via phone

Full Job Description

Response Center Agent

Full-Time

Hybrid - Within PPMM Territory

Hiring Range: $23 to $25/hr

ESSENTIAL DUTIES

Log in and be ready to receive or make calls as directed by schedule.
Receive, manage and direct calls in accordance with call management scheduling guidelines:
- Complete full registration for all new patients and indicate insurance verification.
- Review and update patient demographics, eligibility, insurance information and appointment location and take appropriate actions to update changes identified.
- Provide account information as requested.
- Ask for caller’s permission before placing caller on hold and wait for response.
- Check back with caller on hold and offer alternatives if applicable.
- Voice announce each call to connecting party when transferring a call.
- Ask caller if there is any additional assistance they may need and thank the caller at the end of the call with, “Is there anything else I can help you with?”
- Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are
  appropriate to the customer’s level of understanding and knowledge.
- Give full attention to customer. Demonstrate promptness and show initiative in responding to
  customers.
- Route calls to appropriate department for continued assistance as necessary.
- Utilize break codes appropriately as defined by the call management system.
- Maintain knowledge of and utilize scheduling downtime procedure.
Maintain average call time as defined by call management guidelines (2:30 minute average).
Maintain average call volume as defined by call management guidelines (13-18 calls per hour).
Communicate requests and respond accurately using the appropriate procedures for contacting clinics
and/or clinic staff. Maintain thorough knowledge and understanding of the entire PPMM organization in
order to answer questions and direct calls correctly and appropriately.
Take complete on-line messages that are detailed, concise, spelled accurately and utilize correct medical
terminology.
Maintain workstation in a safe condition for self and others. This may include but not limited to adjusting workstation for proper chair height and alignment.
Complete quality assurance monitoring tools as specified for the department.
Assist with the daily operations and efficiency of the Response Center.

NON-ESSENTIAL DUTIES

Establish an effective working relationship with internal and external customers.
Provide assistance, support and/or peer coaching to team members in an effort to aid in building their
skills and ability to meet call management expectations.
Notify the appropriate contact person when issues or problems arise.
Make sound decisions and demonstrate the ability to handle situations appropriately. Accepts and
handles responsibility. Learns from own mistakes.
Accept, learn from and integrate feedback from knowledgeable persons regarding effectiveness of own
communications. Adapt to changing conditions, influences and environments.
Inspire excellence and commitment in others.
Be consistently helpful and act in a professional and courteous manner.
Other duties as assigned.

QUALIFICATIONS
Ability to perform the duties described above. A typical means of acquiring those abilities would be:

Graduation from high school or equivalent
one year of experience as a receptionist in a medical office.
previous experience in a call center environment preferred

REQUIREMENTS

Bilingual English/Spanish skills preferred.
Excellent verbal and written communication skills including ability to communicate effectively with staff
and patients from diverse backgrounds.
Must have thorough knowledge of insurance types or be willing to learn.
Must be flexible and have the ability to work independently and as part of a team.
Ability to maintain strict confidentiality.
Excellent computer skills with working knowledge of Microsoft Office including Outlook.
Must have excellent attention to detail.
Ability to schedule appointments with the correct visit type according to the scheduling guidelines.
Must have flexibility in schedule to include evenings, weekends and holidays.
Must have excellent customer service skills and be committed to providing the highest level of customer
satisfaction.
Commitment to mission and philosophy of Planned Parenthood.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center representative jobs in clovis ca

Response Center Agent

Call Center Agent

Bilingual Healthcare Call Center Representative (Spanish Speaking)

Contact Representative

Customer Service Representative

Professional Customer Service Representative

Call Center Sales Associate

Call Center Inside Sales Associate

Client Service Associate

Contact Center Representative (Bilingual)

Customer Service Representative / Dispatcher

Business Development Center Representative

Bilingual Call Center Associate

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